Who’s Who: Abdulaziz Al-Osaimi, board member of National Customer Experience Academy

Abdulaziz Al-Osaimi
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Updated 02 March 2024

Who’s Who: Abdulaziz Al-Osaimi, board member of National Customer Experience Academy

Abdulaziz Al-Osaimi has been a board member of the National Customer Experience Academy since January 2024.

He has been deputy chairman of the board at the Customer Experience Association since May 2021.

Al-Osaimi also founded Right Decision for Customer Experience Consulting in December 2019 and has been a consultant since then.

He has more than 20 years of professional experience in management and business development in the Saudi ‎market.

His core strengths include strategic thinking, planning, identifying and maximizing potential opportunities, and motivating and leading a cross-cultural workforce to consistent levels of growth.  

Previously, Al-Osaimi served in many important positions, including as member of the International Contact Centers Association.

Between May and December of 2021, Al-Osaimi worked at the Ministry of Interior as a customer experience consultant to design customer journeys for services in traffic, civil defense, passports and borders to improve service and to grow non-oil revenues.

He was director of program to enhance communication between citizens and the government at the Ministry of Education from December 2017 to November 2019.

Al-Osaimi has published two books and multiple articles on customer experience, spoken at several conferences, and served as a judge at international customer experience awards‎.

He has over eight years of experience in customer experience consulting, strategy planning, performance measurement, and project management, working with various government entities and private organizations in Saudi Arabia.

Al-Osaimi hold a master’s degree in business information systems from the University of Bedfordshire and several professional certifications, including CXAC, PMP, KPI, and CGPM.


Saudi officials attend meeting of auditors in Tanzania

The meeting was attended by Dr. Hussam bin Abdulmohsen Al-Anqari, the president of the General Auditing Bureau.
Updated 5 sec ago

Saudi officials attend meeting of auditors in Tanzania

  • Body is looking forward to expanding its work in developing professional standards and raising awareness of the roles of the internal audit profession

RIYADH: The board of directors at the Institute of Internal Auditors has convened its second meeting in Arusha, Tanzania, the Saudi Press Agency reported.

It was attended by Dr. Hussam bin Abdulmohsen Al-Anqari, the president of the General Auditing Bureau and chairman of the board of directors at the Saudi Institute of Internal Auditors, and other members of the board at the IIA.

The meeting looked at the notable activities of the current year and discussed agenda items. Several recommendations and decisions were made.

The body is looking forward to expanding its work in developing professional standards and raising awareness of the roles of the internal audit profession.

It aims to keep up with the world’s technical and professional advances, and progress the development of the profession and its practitioners.

It also bids to develop future strategies that will lead the field toward broader horizons in line with ongoing technological developments.

The IIA has served as the world’s premier professional reference for all aspects of the internal audit profession since its establishment in 1941.

Headquartered in Florida, the organization is tasked with providing comprehensive educational and professional development opportunities; establishing professional practice standards and guidelines; administering certification programs; conducting research; and disseminating and enhancing knowledge related to internal audit and its appropriate role in oversight, risk management, and governance for practitioners and stakeholders.

Pakistan PM receives MWL chief in Islamabad

Pakistani Prime Minister Shehbaz Sharif receives Muslim World League chief Dr. Mohammed bin Abdulkarim Al-Issa in Islamabad.
Updated 26 min 29 sec ago

Pakistan PM receives MWL chief in Islamabad

  • Pakistan attaches utmost importance to its strong relations with the Kingdom which are rooted in common faith and values, Sharif said
  • MWL chief also held talks with Qazi Faez Isa, chief justice of the Supreme Court of Pakistan

RIYADH: Pakistani Prime Minister Shehbaz Sharif received Muslim World League chief Dr. Mohammed bin Abdulkarim Al-Issa in Islamabad, Saudi Press Agency reported on Sunday.

Sharif commended the MWL’s “global efforts in unifying the words of scholars, clarifying the true message of Islam, and confronting Islamophobia,” the organization said.

The two officials discussed topics of common interest and Islamic-related work.

Pakistan attaches utmost importance to its strong relations with the Kingdom which are rooted in common faith and values, Sharif said.

He praised the league’s efforts to clarify the reality of Islam and confront Islamophobia, and stressed his country’s continued support for its efforts inside and outside Pakistan.

In a separate meeting during an official visit to Pakistan, the MWL chief also held talks with Qazi Faez Isa, chief justice of the Supreme Court. The two discussed several issues related to general constitutional principles and their subordinate legislation.

Swiss music to be highlighted at Riyadh concert

Swiss artists Marc Aymon and Milla Besson. (Supplied)
Updated 36 min 50 sec ago

Swiss music to be highlighted at Riyadh concert

  • Marc Aymon and Milla Besson performing at event

RIYADH: The Swiss Embassy in Riyadh — in cooperation with the French Embassy and Alliance Francaise — is hosting a music concert on April 18 at the Cultural Palace in Riyadh’s Diplomatic Quarter. It aims to showcase French-language Swiss music through performances by Swiss artists Marc Aymon and Milla Besson.

Born in 1982 in Sion, Switzerland, Aymon has released four albums and his music has reached audiences across South America, Iran, the US, Africa, and the French-speaking world. Aymon has performed at various concerts and festivals, including the Paleo Festival in Nyon in 2006 and 2013.

Aymon and Besson recently gave an exclusive French-language interview to Arab News in which they told of their love of Swiss culture.

Aymon said: “It (Swiss culture) represents the authenticity of nature, elegance, precision, and quality.

“Swiss culture is inspiring just about everywhere. It’s a wonderful country to leave and return to. I believe in movement. I like to be a Swiss artist who arrives on time, who is very precise and fussy, but who doesn’t hesitate to change all the plans and go through the window when all the doors remain closed.”

His passion for music has been recognized on European and global stages. He added: “It’s a passion for memory, for archives, for the emotions we all share.

“I fell in love with an old song from 1890 and thought it was beautiful before I knew it was part of Switzerland's heritage.”

Aymon will be performing for the first time in Saudi Arabia with Besson.

He added: “We’re going to be playing in a magnificent auditorium, a very large room equipped with a great sound system.

“I’m looking forward to unplugging my guitar, in total acoustic mode, (and) asking people to stop filming us with their phones to experience a moment of disarming simplicity.”

Besson, who was born in 2000, is a Swiss singer-songwriter who has been collaborating and composing with singers Aymon and Jeremie Kisling, and the duo Aliose, since 2019.

She said: “We all have important encounters that shape our lives. Marc Aymon was the first person to take my music seriously, to see in me what I didn’t dare to see, and to offer me my first stages and studio experiences. He helped me to make my mark, to become solid and free artistically.

“This is my first time in Saudi Arabia and Riyadh. Like any first time there’s a certain mystery and excitement about it. I'm looking forward to discovering this new country, its people, and its culture.”

The concert takes place at 7:30 p.m. on April 18 and free tickets can be obtained from https://dqa-et.e-ticket.app/events/9bac8509-623a-4696-b0ee-e1f988982f2a.

UNICEF hails KSrelief’s role in advancing education in Yemen

Updated 14 April 2024

UNICEF hails KSrelief’s role in advancing education in Yemen

  • Over 800,000 children thriving through Saudi educational support, reports UN fund

RIYADH: Saudi Arabia, through its aid agency KSrelief, has allocated $6.2 million to support approximately 827,000 children in Yemen, ensuring their access to quality education opportunities. This initiative was undertaken in collaboration with the UN Children’s Fund, UNICEF.

UNICEF recently noted that the funding provided by KSrelief has facilitated access to public and private education for girls and boys from vulnerable groups, the Saudi Press Agency reported.

Peter Hawkins, the fund’s representative to Yemen, said: “One in every four primary school-aged children in Yemen is currently out of school. Moreover, educational outcomes for those able to attend do not align with their age.

“Thanks to contributions from partners such as KSrelief, UNICEF continues to address the educational needs of vulnerable girls and boys in Yemen.”

The funding enabled over 527,000 children to participate in national final exams for the 2022-2023 academic year.

Additionally, 300,000 male and female students received school bags and recreational supplies, aimed at motivating them to return to school while alleviating the financial burden on their families.

Moreover, the Kingdom’s support through KSrelief has enhanced teaching and learning practices in classrooms by training 7,520 male and female teachers across 17 governorates.

Additionally, hygiene supplies were distributed to 71,956 children and 120 schools.

KSrelief’s assistance also facilitated UNICEF’s outreach to nearly 4.9 million individuals, including caregivers, through the implementation of five awareness campaigns. Outreach activities reached approximately 26,000 community leaders and officials, as well as 2,500 families.

KSrelief remains a steadfast partner of UNICEF, providing continuous funding for life-saving interventions that enable UNICEF to address the most critical needs of vulnerable children in Yemen, SPA stated.

Meanwhile, in Yemen’s Hajjah governorate, KSrelief’s mobile medical clinic rendered essential medical services to 2,072 beneficiaries in one month. The clinic’s diverse services included treating patients for epidemiological diseases, providing emergency care, and offering internal medicine and reproductive health services.

In the Saada governorate of Yemen, KSrelief’s ongoing projects aim to address the primary healthcare and water needs of displaced individuals in the Razih district. In one month, medical clinics operating under this initiative treated patients for various ailments, including epidemic diseases, emergencies, internal medicine issues, and reproductive health concerns.

The project also provided nursing services, surgical assistance, and medical referrals, alongside conducting waste disposal programs and supplying potable water to the district.

Saudi Arabia’s caves: more than just rock cavities

Updated 14 April 2024

Saudi Arabia’s caves: more than just rock cavities

  • Formed over millions of years and efforts to turn them into tourist sites
  • Geometric features, unique sculptures and ‘virgin’ tourist attractions

MAKKAH: Over 300 caves have been discovered in the Kingdom’s deserts. A divine gift to Saudi Arabia, these earth treasures were formed in the ground in the shape of unique geometric landmarks, natural sculptures and fascinating limestone and gypsum shapes.

Large numbers and different types of deep and superficial caves and “duhool” (caves lying below the earth’s surface) are found in the Kingdom. They formed over millions of years following the dissolution of limestone rocks due to rain and floods leaking into the ground through cracks and faults, resulting in cavities of different sizes and lengths.

Mahmoud Al-Shanti, a senior geologist specializing in caves and “duhool” at the Saudi Geological Survey, told Arab News that the SGS is working on locating caves, exploring their interiors and studying their types and formation.

He said these caves are considered a valuable natural national treasure that attract explorers, researchers and those interested in the field.

“As the lava of the volcano stops flowing in the subsoil, the last remaining quantity of the lava rushes forward, leaving behind an often regular longitudinal vacuum,” he said.

“When this quantity stops flowing and completely hardens, it creates a cave or a volcanic tubular tunnel that extends beneath the earth’s surface. Examples of this type of cavities are the Ghar Al-Habashi cave in Harrat Al-Buqum, and the Umm Jirsan cave in Harrat Khaybar, north of Madinah, which is about 1,500 meters long.”

He also talked about “duhool” and caves made of limestone rocks in the northern border areas, the central region and the eastern region of Saudi Arabia. He explained that they are called limestone caves, adding that limestone is a hardened sedimentary rock composed of sediment shells, living remnants, and dead micro and macro marine organisms. All these components gathered and accumulated on top of each other randomly under the waters of lakes and oceans over millions of years, forming rigid and coherent rock layers as a result of constant pressure and cohesion, which resulted in this type of rock called limestone rock.

He said there are other species of mammals that also live inside the caves, such as weasels and wildcats. In the Kingdom’s deserts, there are some carnivores that take shelter in caves, such as foxes, hyenas and wolves. These animals take care of their cubs inside the dark tunnels during the day and go out at night to hunt.

Tareq Mohammed is a young Saudi man in his twenties from Madinah. He specializes in cave tourism and has delved deep into geotourism in the Kingdom.

Mohammed said: “When we talk about geotourism, the first thing that comes to mind are beaches, forests, deserts, mountains, underground wells, hot springs and areas of dormant volcanoes. But Saudi Arabia is also full of monuments and caves.”

According to Mohammed, there are five basic types of cave in Saudi Arabia based on their geological division: ice caves, which are formed of ice in cold regions; marine caves formed by waves, oceans or rivers flowing into large rocks or mountains, creating large cavities over thousands of years; basaltic caves, known as volcanic caves; limestone caves; and sand caves that form inside sandy mountains.

“An example of basaltic caves is the Maker Al-Shaiheen cave, which is classified as the longest basaltic cave in the Middle East with a length of about 3,700 meters,” he said.

The cave, a long tunnel formed by volcanic lava, was made when the surface of the lava began to freeze, with the lava below ground remaining as liquid due to the high temperature.

“The lava continues to flow until it reaches the end of the tube. The dimensions of the cave vary between 4-12 meters in width and 1.5-12 meters in length,” he said.

The Maker Al-Shaiheen cave is located in the west of the Kingdom in Harrat Khaybar, Madinah region.

He added: “Al-Qarah Mountain in the eastern region is an excellent example of sandy mountains. As for limestone caves, they are formed by the dissolution of biodegradable rocks. Rainwater mixed with carbon dioxide dissolves the limestone, leaving cavities underground.

“Al-Murabba (square) cave and the Tahaleb (algae) cave are examples of limestone caves. The Tahaleb cave is characterized by moisture and the presence of some types of algae at its entrance, hence the name,” he said.

“These caves are the most beautiful in terms of their different formations and shapes, such as the different limestone stalactites and stalagmites.”

He added that the central region of the Kingdom is characterized by these types of caves, advising everyone to try cave tourism throughout the year, as the caves’ temperatures remain constant between 24-26 C.

He said that any visit should be led by a specialized guide, who will highlight the characteristics of the caves.

Firas Al-Hazabi, a tourist who is passionate about cave tourism, said it is an amazing and different experience filled with suspense and excitement, adding that these caves are not visited enough by tourists.