Delta Air Lines apologizes for forcing family off flight

A passengers waits for a Delta Airlines flight in Terminal 5 at Los Angeles International Airport, May 4, 2017 in Los Angeles, California. (AFP)
Updated 05 May 2017
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Delta Air Lines apologizes for forcing family off flight

Delta Air Lines apologized on Thursday after a couple said they were kicked off an overbooked flight with their two toddlers so their seats could be given to waiting passengers, the latest US airline to apologize over incidents on board their flights.
Delta Air Lines Inc. said in a statement it was “sorry for the unfortunate experience,” a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be arrested during a dispute over a seat they had bought for their teenage son.
“Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize,” said the airline.
It said it had contacted the couple to refund their travel and provide additional compensation.

The apology came the same day members of a US Senate committee held a hearing on the industry’s customer service failures and issued harsh criticism of airline fees, disputes with passengers and the lack of competition in the heavily consolidated sector.
The video posted on YouTube by the California couple shows Brian Schear arguing with a police officer and a Delta employee as he sat on Flight 2222 waiting to depart from Maui to Los Angeles.
The dispute was about whether Shear was allowed to use a seat he had originally purchased for his teenage son for his toddler son and whether the toddler needed to be in a car seat or sit on the lap of an adult.
“You will hear them lie to me numerous times to get my son out of the seat. The end result was we were all kicked off the flight,” Shear wrote in the caption.
“They oversold the flight. When will this all stop?“
The Schears stayed at a hotel before flying home the next day.
The Delta incident came nearly a month after United Continental Holdings Inc. sparked outrage when a passenger was dragged off an overbooked flight by his hands. The airline reached a settlement with the passenger last month.
Southwest Airlines Co. said after that incident it would stop overbooking its flights.
American Airlines Group Inc. experienced another public relations fiasco last month when a video showing an onboard clash over a baby stroller went viral.


French publisher recalls dictionary over ‘Jewish settler’ reference

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French publisher recalls dictionary over ‘Jewish settler’ reference

  • The entry in French reads: “In October 2023, following the death of more than 1,200 Jewish settlers in a series of Hamas attacks”
  • The four books are subject to a recall procedure and will be destroyed, Hachette said

PARSI: French publisher Hachette on Friday said it had recalled a dictionary that described the Israeli victims of the October 7, 2023 attacks as “Jewish settlers” and promised to review all its textbooks and educational materials.
The Larousse dictionary for 11- to 15-year-old students contained the same phrase as that discovered by an anti-racism body in three revision books, the company told AFP.
The entry in French reads: “In October 2023, following the death of more than 1,200 Jewish settlers in a series of Hamas attacks, Israel decided to tighten its economic blockade and invade a large part of the Gaza Strip, triggering a major humanitarian crisis in the region.”
The worst attack in Israeli history saw militants from the Palestinian Islamist group kill around 1,200 people in settlements close to the Gaza Strip and at a music festival.
“Jewish settlers” is a term used to describe Israelis living on illegally occupied Palestinian land.
The four books, which were immediately withdrawn from sale, are subject to a recall procedure and will be destroyed, Hachette said, promising a “thorough review of its textbooks, educational materials and dictionaries.”
France’s leading publishing group, which came under the control of the ultra-conservative Vincent Bollore at the end of 2023, has begun an internal inquiry “to determine how such an error was made.”
It promised to put in place “a new, strengthened verification process for all its future publications” in these series.
President Emmanuel Macron on Wednesday said that it was “intolerable” that the revision books for the French school leavers’ exam, the baccalaureat, “falsify the facts” about the “terrorist and antisemitic attacks by Hamas.”
“Revisionism has no place in the Republic,” he wrote on X.
Hamas’s October 7, 2023 attack on Israel resulted in the deaths of 1,221 people, with 251 people taken hostage, according to an AFP tally based on official Israeli figures.
Authorities in Gaza estimate that more than 70,000 people have been killed by Israeli forces during their bombardment of the territory since, while nearly 80 percent of buildings have been destroyed or damaged, according to UN data.
Israeli forces have killed at least 447 Palestinians in Gaza since a ceasefire took effect in October, according to the Hamas-run health ministry.