Delta Air Lines apologizes for forcing family off flight

A passengers waits for a Delta Airlines flight in Terminal 5 at Los Angeles International Airport, May 4, 2017 in Los Angeles, California. (AFP)
Updated 05 May 2017
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Delta Air Lines apologizes for forcing family off flight

Delta Air Lines apologized on Thursday after a couple said they were kicked off an overbooked flight with their two toddlers so their seats could be given to waiting passengers, the latest US airline to apologize over incidents on board their flights.
Delta Air Lines Inc. said in a statement it was “sorry for the unfortunate experience,” a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be arrested during a dispute over a seat they had bought for their teenage son.
“Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize,” said the airline.
It said it had contacted the couple to refund their travel and provide additional compensation.

The apology came the same day members of a US Senate committee held a hearing on the industry’s customer service failures and issued harsh criticism of airline fees, disputes with passengers and the lack of competition in the heavily consolidated sector.
The video posted on YouTube by the California couple shows Brian Schear arguing with a police officer and a Delta employee as he sat on Flight 2222 waiting to depart from Maui to Los Angeles.
The dispute was about whether Shear was allowed to use a seat he had originally purchased for his teenage son for his toddler son and whether the toddler needed to be in a car seat or sit on the lap of an adult.
“You will hear them lie to me numerous times to get my son out of the seat. The end result was we were all kicked off the flight,” Shear wrote in the caption.
“They oversold the flight. When will this all stop?“
The Schears stayed at a hotel before flying home the next day.
The Delta incident came nearly a month after United Continental Holdings Inc. sparked outrage when a passenger was dragged off an overbooked flight by his hands. The airline reached a settlement with the passenger last month.
Southwest Airlines Co. said after that incident it would stop overbooking its flights.
American Airlines Group Inc. experienced another public relations fiasco last month when a video showing an onboard clash over a baby stroller went viral.


Tens of thousands protest in Minneapolis over fatal ICE shooting

Updated 11 January 2026
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Tens of thousands protest in Minneapolis over fatal ICE shooting

  • Federal-state tensions escalated further on Thursday when a US Border Patrol agent in Portland, Oregon, shot and wounded a man and woman in their car after an attempted vehicle stop

MINNEAPOLIS: Tens of thousands of people marched through Minneapolis on Saturday to decry the fatal shooting of a woman by a US immigration agent, part of more than 1,000 rallies planned nationwide this weekend against the ​federal government’s deportation drive. The massive turnout in Minneapolis despite a whipping, cold wind underscores how the fatal shooting of 37-year-old Renee Good by an Immigration and Customs Enforcement officer on Wednesday has struck a chord, fueling protests in major cities and some towns. Minnesota’s Democratic leaders and the administration of President Donald Trump, a Republican, have offered starkly different accounts of the incident.

HIGHLIGHTS

• Minneapolis police estimate tens of thousands present at protests on Saturday

• Mayor urges protesters to remain peaceful and not ‘take the bait’ from Trump

• Over 1,000 ‘ICE Out’ rallies planned across US

• Minnesota Democrats denied access to ICE facility outside Minneapolis

Led by a team of Indigenous Mexican dancers, demonstrators in Minneapolis, which has a metropolitan population of 3.8 million, marched toward the residential street where Good was shot in her car.

’HEARTBROKEN AND DEVASTATED’
The boisterous crowd, which the Minneapolis Police Department estimated in the tens of thousands, chanted Good’s name and slogans such as “Abolish ICE” and “No justice, no peace — get ICE off our streets.”
“I’m insanely angry, completely heartbroken and devastated, and then just like longing and hoping that things get better,” Ellison Montgomery, a 30-year-old protester, told Reuters.
Minnesota officials have called the shooting unjustified, pointing to bystander video they say showed Good’s vehicle turning away from the agent as he fired. The Department of Homeland Security, ‌which oversees ICE, ‌has maintained that the agent acted in self-defense because Good, a volunteer in a community network that monitors and ‌records ⁠ICE operations ​in Minneapolis, drove ‌forward in the direction of the agent who then shot her, after another agent had approached the driver’s side and told her to get out of the car.
The shooting on Wednesday came soon after some 2,000 federal officers were dispatched to the Minneapolis-St. Paul area in what DHS has called its largest operation ever, deepening a rift between the administration and Democratic leaders in the state. Federal-state tensions escalated further on Thursday when a US Border Patrol agent in Portland, Oregon, shot and wounded a man and woman in their car after an attempted vehicle stop. Using language similar to its description of the Minneapolis incident, DHS said the driver had tried to “weaponize” his vehicle and run over agents.
The two DHS-related shootings prompted a coalition of progressive and civil rights groups, including Indivisible and the American Civil Liberties Union, to plan more than 1,000 events under the banner “ICE Out For Good” on Saturday and Sunday. The rallies have ⁠been scheduled to end before nightfall to minimize the potential for violence.
In Philadelphia, protesters chanted “ICE has got to go” and “No fascist USA,” as they marched from City Hall to a rally outside a federal detention facility, according to ‌the local ABC affiliate. In Manhattan, several hundred people carried anti-ICE signs as they walked past an immigration ‍court where agents have arrested migrants following their hearings.
“We demand justice for Renee, ICE ‍out of our communities, and action from our elected leaders. Enough is enough,” said Leah Greenberg, co-executive director of Indivisible.

DEMONSTRATIONS MOSTLY PEACEFUL

Minnesota became a major flashpoint in ‍the administration’s efforts to deport millions of immigrants months before the Good shooting, with Trump criticizing its Democratic leaders amid a massive welfare fraud scandal involving some members of the large Somali-American community there.
Minneapolis Mayor Jacob Frey, a Democrat who has been critical of immigration agents and the shooting, told a press conference earlier on Saturday that the demonstrations have remained mostly peaceful and that anyone damaging property or engaging in unlawful activity would be arrested by police.
“We will not counter Donald Trump’s chaos with our own brand of chaos,” Frey said. “He wants us to take the bait.”
More ​than 200 law enforcement officers were deployed Friday night to control protests that led to $6,000 in damage at the Depot Renaissance Hotel and failed attempts by some demonstrators to enter the Hilton Canopy Hotel, believed to house ICE agents, the City of Minneapolis said in a statement.
Police ⁠Chief Brian O’Hara said some in the crowd scrawled graffiti and damaged windows at the Depot Renaissance Hotel. He said the gathering at the Hilton Canopy Hotel began as a “noise protest” but escalated as more than 1,000 demonstrators converged on the site, leading to 29 arrests.
“We initiated a plan and took our time to de-escalate the situation, issued multiple warnings, declaring an unlawful assembly, and ultimately then began to move in and disperse the crowd,” O’Hara said.

HOUSE REPRESENTATIVES TURNED AWAY FROM ICE FACILITY
Three Minnesota congressional Democrats showed up at a regional ICE headquarters near Minneapolis on Saturday morning, where protesters have clashed with federal agents this week, but were denied access. Legislators called the denial illegal.
“We made it clear to ICE and DHS that they were violating federal law,” US Representative Angie Craig told reporters as she stood outside the Whipple Federal Building in St. Paul with Representatives Kelly Morrison and Ilhan Omar.
Federal law prohibits DHS from blocking members of Congress from entering ICE detention sites, but DHS has increasingly restricted such oversight visits, prompting confrontations with Democratic lawmakers.
“It is our job as members of Congress to make sure those detained are treated with humanity, because we are the damn United States of America,” Craig said.
Referencing the damage and protests at Minneapolis hotels overnight, DHS spokesperson Tricia McLaughlin said the congressional Democrats were denied entry to ensure “the safety of detainees and staff, and in compliance with the agency’s mandate.” She said DHS policies require members of Congress to notify ICE ‌at least seven days in advance of facility visits.