Nusuk card and wallet bring peace of mind to Hajj pilgrims

The Nusuk wallet allows pilgrims to manage their money, while using encryption technology for security. (Supplied)
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Updated 17 June 2024
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Nusuk card and wallet bring peace of mind to Hajj pilgrims

  • Zahra Aleid, a Saudi pilgrim, told Arab News: “It (Nusuk card) is a very important aspect of Hajj, especially with the crowds. It is very common for people to lose their family or the people they came with

RIYADH: Two initiatives by Nusuk — the pilgrim card and wallet — are helping to improve the Hajj and Umrah experience for pilgrims.

Nusuk, the official booking platform authorized by the Ministry of Hajj and Umrah for e-visa and planning, allows travelers to create pilgrimage itineraries for Makkah, Madinah and beyond.

Through the pilgrim card — an identity card worn around the neck — Hajj workers are able to verify the identity of each pilgrim, preventing unauthorized people from entering the holy sites.




The Nusuk wallet allows pilgrims to manage their money, while using encryption technology for security. (Supplied)

Zahra Aleid, a Saudi pilgrim, told Arab News: “It (Nusuk card) is a very important aspect of Hajj, especially with the crowds. It is very common for people to lose their family or the people they came with. So, with this card people or security guards can help find your family using the information on the card.”

Aleid's experience of Hajj was a success, she arrived with a group of pilgrims from the Municipality of Qatif with Masar Batool, a travel service company.

“I am very grateful to be here. I wanted to come to Makkah for a very long time, I love this place ... I wanted to come to Umrah, but I am here now. Thank God I am in Hajj,” she said.

FASTFACT

Through the Nusuk pilgrim card — an identity card worn around the neck — Hajj workers are able to verify the identity of each pilgrim, preventing unauthorized people from entering the holy sites.

A video that recently went viral on social media showed the effectiveness of the Nusuk card when a group of Saudi men were able to help a lost Nigerian pilgrim who was found wandering the streets of Makkah. After scanning his Nusuk card, the locals were able to identify the hotel he was staying at and drove him there in safety.




A muslim pilgrim takes a video with his mobile phone while others circle the Kaaba and pray at the Grand mosque ahead of annual Hajj pilgrimage in the holy city of Makkah. (REUTERS file photo)

Minister of Hajj and Umrah, Tawfiq Al-Rabiah, reposted the video on his official X account to highlight Saudi “hospitality, generosity, solidarity, and cooperation.” The minister continued: “Thank you to these young people for their help … here the value of Nusuk appears, which contains detailed data for each pilgrim.”

The ministry also, in cooperation with the Saudi National Bank, launched an international digital wallet for Umrah and Hajj pilgrims.

The Nusuk wallet allows pilgrims to manage their money, while using encryption technology for security.

In a previous report by the Saudi Press Agency, Ahmed bin Sulaiman Al-Maiman, the director of digital experience at the ministry, said: “It is the first digital wallet and international bank card in the world, allowing Hajj pilgrims and Umrah performers to manage their money during the period of their stay for performing rituals. Following this move, we have become closer to achieving our goal of developing a successful super-app that meets pilgrim’s needs.”

He said that the wallet addresses the needs of users and is integrated with the latest technologies such as artificial intelligence, encryption and biometric identity verification, in addition to advanced technologies such as API (application programming interface) and integrated SDK (software development kit).

“It is also the first open loop digital wallet embedded within an application in the world, designed to enable Hajj pilgrims and Umrah performers to manage their money,” he added.

Saleh Al-Furaih, CEO of SNB’s digital ventures and payments, said the service complies with Saudi Central Bank regulations, which guarantees financial security.

 


How AI is expanding access for Saudi Arabia’s deaf community

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How AI is expanding access for Saudi Arabia’s deaf community

  • Real-time transcription, language tools and AI assistants are reshaping communication

DID YOU KNOW

DHAHRAN: On a recent evening in Dhahran, about 20 members of the local deaf community gathered, their hands moving swiftly through the air like conductors guiding intricate symphonies.

The event was organized by Riyadh-based awareness advocate Mohammad Alfayez, known on social media as “Prince Mohami.”

Alfayez is a Cued Speech user — a communication method that pairs mouth movements with hand signals to clarify spoken language for people who are deaf. He uses a cochlear implant, a surgically implanted device that bypasses the inner ear and sends sound signals directly to the auditory nerve. Multilingual, he is fluent in American Sign Language, Arabic Sign Language, and spoken and written English and Arabic.

After spending more than a decade in the US, Alfayez moved back to his hometown of Riyadh last Ramadan. Since then, artificial intelligence has become what he describes as a lifeline.

“ChatGPT helped me be more independent. I used to have to ask my little nieces: ‘Can you call for me,’ but I want to be independent. I’m over 18,” Alfayez said.

Image of Riyadh-based deaf-awareness advocate Mohammad Alfayez, known on social media as ‘Prince Mohami.’ (Supplied)

He believes Saudi Arabia’s rapid embrace of AI could significantly expand access to essential services for the deaf community, building on systems already common in the US.

“We need help with services — in hospitals, police stations, embassies — it is much more common in the US to go to a coffee shop and they would be able to sign with you because they learned it in school. You know, ASL is offered in high school and college in the US. Here in Saudi, we have French, English and other languages, why not include sign language? There are places that teach it but they are a few and limited.”

The demand is considerable.

According to the Kingdom’s 2022 disability census, approximately 84,000 people in Saudi Arabia have hearing impairments, accounting for 5.1 percent of people with disabilities.

Among those working to support the community is educator Abdulrahman Khalid, who also attended the gathering.

“I use AI daily because I teach deaf students here in Dammam,” Khalid told Arab News.

DID YOU KNOW?

• Saudi Arabia’s SAMAI initiative has trained over 1 million people in AI skills since its launch in 2024.

• At Saudi Aramco, a pilot program is exploring how AI can better support deaf employees in the workplace.

• Most teachers of deaf students in Saudi Arabia are not deaf themselves — and deaf educators remain rare.

“Sometimes, students cannot understand context because of the way the traditional news is written. In that case, they use programs like ChatGPT and say, ‘Explain this news to me.’ This helps them understand it better.”

Written language presents another hurdle, as many students with hearing impairment struggle with sentence structure and grammar.

“Using these programs helps them form sentences ‘properly’ in daily conversations. For example, a deaf student might write: ‘Today I go place…restaurant…coffee…’ You’ll notice the sentence has missing words. But with ChatGPT, they can write, ‘Correct this sentence so it becomes complete.’ Then they can use it in conversations, such as on WhatsApp,” he said.

Part of this linguistic gap stems from the fact that most teachers of students with hearing impairment are not deaf themselves — something that distinguishes Khalid.

“I am only one of a few deaf teachers who teaches the deaf in Saudi Arabia,” he said.

The shortage is partly due to strict qualification requirements for teaching roles, including licensing exams with written components that can be significantly more challenging for deaf candidates.

Deaf-awareness advocate Mohammad Alfayez, known on social media as ‘Prince Mohami’, has a big following on social media. (Supplied)

Another attendee, Khalid Al-Zahrani, brings both corporate and academic experience to the conversation. Fluent in ASL, he has worked at Saudi Aramco for three years within a division focused on AI-driven product innovation. He is currently involved in a pilot program exploring how artificial intelligence can better support deaf employees within the company.

Al-Zahrani earned a degree in ASL from Gallaudet University, a private institution founded in 1864 in Washington, DC, that specializes in education for deaf and hard-of-hearing students.

As AI has advanced rapidly in recent years, he has observed shifting attitudes toward the technology — though adoption within the deaf community remains inconsistent.

“Some people in the deaf community are scared of AI, to be honest, they are not fully aware of how to use AI, but we are dragging them to get involved with AI. Instead of hiring an interpreter, we can ‘hire a technology’ that can translate or give us a better understanding,” Al-Zahrani told Arab News.

While Saudi Aramco is developing internal AI tools, he hopes Arabic Sign Language will eventually be integrated into future systems as more qualified specialists enter the field. Such developments could lower costs while making communication faster and more accessible.

Another Gallaudet alumna, AlHanouf AlHenaki, who divides her time between Riyadh and Washington, DC, joined the discussion remotely.

Opinion

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“As a deaf woman, I see AI as an empowering tool that enables me to participate, understand and make decisions confidently in predominantly hearing work environments,” she wrote to Arab News.

She also advocates for stronger deaf representation in the design and development of emerging technologies.

“I use AI-powered tools like real-time transcription apps, speech-to-text services, and translation assistants. These tools help me communicate both within the deaf community and with hearing colleagues,” she said.

She expressed particular enthusiasm for one widely used platform.

“ChatGPT is perfect the way it is!” she said.

According to the Ministry of Education, the SAMAI initiative, launched in 2024, has trained more than 1 million Saudis in AI-related skills.

As AI adoption accelerates across the Kingdom, advocates say expanding accessible technologies — including Arabic Sign Language recognition and real-time translation tools — will be critical to ensuring that the deaf community remains fully included in Saudi Arabia’s digital transformation.