Passenger compensation from Saudi airlines hits $15.4m: GACA

GACA said these reimbursements addressed a range of customer concerns. (Shutterstock)
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Updated 18 September 2023
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Passenger compensation from Saudi airlines hits $15.4m: GACA

RIYADH: Saudi airlines disbursed a substantial SR58 million ($15.4 million) in compensation to travelers during the 2021-2022 period, the General Authority of Civil Aviation has revealed.

In an official statement, GACA emphasized that these reimbursements addressed a range of customer concerns, including delays, loss of luggage, flight cancellations, and disruptions to flight schedules.

This initiative aligns with the authority’s commitment to protecting passenger rights. It also serves as a precursor to the upcoming regulations set to take effect on Nov. 20, aimed at advancing operations and supporting the Kingdom’s growth objectives in the aviation sector.

Abdulaziz bin Abdullah Al-Dahmash, executive vice president for quality and passenger experience at GACA, said the organization "remains steadfast in its commitment to implementing regulations that enhance choice, value, and service quality for passengers.” 

He further stressed the importance of “robust protections for passenger rights in cultivating a competitive aviation sector that serves both the Kingdom and its travelers.”  

The announcement serves as a formal reminder to airlines, their representatives, and agents to adhere to the new regulations. 

This initiative is part of GACA’s broader goal of achieving public interest through the impartial implementation of regulations, ultimately enhancing passenger satisfaction and the overall travel experience within Saudi Arabia.  

“Beyond safeguarding passenger rights, GACA is devoted to facilitating a transparent and efficient complaint process,” Al-Dahmash explained. 

“We aim to ensure that passengers are well informed about their rights and can easily navigate the process for obtaining refunds as per the regulations,” he added. 

In a previous statement made in August, GACA announced that compensations, in some cases, would increase to 150 to 200 percent of the original ticket value. 

These compensations cover every stage of the passenger’s travel journey, including ticketing, boarding, in-flight services, in-flight handling, and catering to passengers with special needs. Damaged or lost luggage could lead to compensation estimated at SR6,568. 

As part of the Saudi Aviation Strategy’s growth objectives, the Kingdom aims to raise the number of passengers by 200 percent, reaching approximately 330 million per year.  

Additionally, it seeks to establish connections with over 250 international destinations by the year 2030, further solidifying its position in the global aviation landscape. 


First EU–Saudi roundtable on critical raw materials reflects shared policy commitment

Updated 16 January 2026
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First EU–Saudi roundtable on critical raw materials reflects shared policy commitment

RIYADH: The EU–Saudi Arabia Business and Investment Dialogue on Advancing Critical Raw Materials Value Chains, held in Riyadh as part of the Future Minerals Forum, brought together senior policymakers, industry leaders, and investors to advance strategic cooperation across critical raw materials value chains.

Organized under a Team Europe approach by the EU–GCC Cooperation on Green Transition Project, in coordination with the EU Delegation to Saudi Arabia, the European Chamber of Commerce in the Kingdom and in close cooperation with FMF, the dialogue provided a high-level platform to explore European actions under the EU Critical Raw Materials Act and ResourceEU alongside the Kingdom’s aspirations for minerals, industrial, and investment priorities.

This is in line with Saudi Vision 2030 and broader regional ambitions across the GCC, MENA, and Africa.

ResourceEU is the EU’s new strategic action plan, launched in late 2025, to secure a reliable supply of critical raw materials like lithium, rare earths, and cobalt, reducing dependency on single suppliers, such as China, by boosting domestic extraction, processing, recycling, stockpiling, and strategic partnerships with resource-rich nations.

The first ever EU–Saudi roundtable on critical raw materials was opened by the bloc’s Ambassador to the Kingdom, Christophe Farnaud, together with Saudi Deputy Minister for Mining Development Turki Al-Babtain, turning policy alignment into concrete cooperation.

Farnaud underlined the central role of international cooperation in the implementation of the EU’s critical raw materials policy framework.

“As the European Union advances the implementation of its Critical Raw Materials policy, international cooperation is indispensable to building secure, diversified, and sustainable value chains. Saudi Arabia is a key partner in this effort. This dialogue reflects our shared commitment to translate policy alignment into concrete business and investment cooperation that supports the green and digital transitions,” said the ambassador.

Discussions focused on strengthening resilient, diversified, and responsible CRM supply chains that are essential to the green and digital transitions.

Participants explored concrete opportunities for EU–Saudi cooperation across the full value chain, including exploration, mining, and processing and refining, as well as recycling, downstream manufacturing, and the mobilization of private investment and sustainable finance, underpinned by high environmental, social, and governance standards.

From the Saudi side, the dialogue was framed as a key contribution to the Kingdom’s industrial transformation and long-term economic diversification agenda under Vision 2030, with a strong focus on responsible resource development and global market integration.

“Developing globally competitive mineral hubs and sustainable value chains is a central pillar of Saudi Vision 2030 and the Kingdom’s industrial transformation. Our engagement with the European Union through this dialogue to strengthen upstream and downstream integration, attract high-quality investment, and advance responsible mining and processing. Enhanced cooperation with the EU, capitalizing on the demand dynamics of the EU Critical Raw Materials Act, will be key to delivering long-term value for both sides,” said Al-Babtain.

Valere Moutarlier, deputy director-general for European industry decarbonization, and directorate-general for the internal market, industry, entrepreneurship and SMEs at European Commission, said the EU Critical Raw Materials Act and ResourceEU provided a clear framework to strengthen Europe’s resilience while deepening its cooperation with international partners.

“Cooperation with Saudi Arabia is essential to advancing secure, sustainable, and diversified critical raw materials value chains. Dialogues such as this play a key role in translating policy ambitions into concrete industrial and investment cooperation,” she added.