Small businesses in KSA optimistic about growth: GoDaddy

Selina Bieber, Commercial Strategy Senior Director, International Markets at GoDaddy.
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Updated 15 January 2023
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Small businesses in KSA optimistic about growth: GoDaddy

GoDaddy, the world’s largest domain name registrar, announced the results of its MENA Small Business Survey showing most small businesses in Saudi Arabia (74 percent) are optimistic about growth in their business sector in 2023. The report also stated that nearly half of respondents intend to grow their small business substantially in 2023 by expansion into new international markets (18 percent) and developing employee skills (18 percent).

The top three business sectors perceived to have the most potential growth in 2023 in the region are food and beverage (27 percent), information and communication technology (23 percent) and e-commerce solutions (21 percent). The main industries in the Kingdom that seem to have the most potential are food and beverage (22 percent), information and communication technology (20 percent), and restaurant and cafe (20 percent).

In the MENA region, two-thirds of businesses surveyed reported they acquire up to 30 percent of their customers through online channels. Furthermore, in Saudi Arabia, more than 50 percent of small businesses responded that they use over 20 percent of their revenue through e-commerce. The top digital tools used in the Kingdom were reported to be social media channels such as Instagram and Facebook as well as websites.

Selina Bieber, commercial strategy senior director, international markets at GoDaddy, said: “As we slowly recover from a global pandemic, we are starting to see increased online activity and growth among startup businesses in the Kingdom and wider region. The GoDaddy MENA Small Business Survey shows optimism with more sector growth in Saudi Arabia, and more and more small businesses investing in an online presence and digital tools to help acquire new customers. GoDaddy is there to support the region’s entrepreneurs and small business owners every step of the way.”

When looking at the economic outlook, small businesses reported rising fuel prices, inflation, currency fluctuations, increasing raw material costs, supply chain and COVID-19 to be the most common concerns for small businesses. Notably, respondents in the Kingdom cited changing regulations as a key area of concern.

The survey shows that 28 percent of entrepreneurs and small business owners across the MENA region expect government support for their business growth represented in the deferral of tax, rent and debt support and other expenses such as utilities. While 27 percent expect their businesses to be supported by access to market, value chains and alternative sales channels and cash grants. Additionally, two-thirds of businesses in the Kingdom said that government policies and regulations are addressing the challenges faced by small businesses.

The GoDaddy MENA Small Business Survey, conducted in association with YouGov, is part of the ongoing research efforts by GoDaddy to share insights and trends on startups and entrepreneurs across the region. GoDaddy offers support through digital tools, online solutions and resources available in English and Arabic languages for businesses to grow online.


RLC Global Forum places Kingdom at center of future of retail

Updated 16 January 2026
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RLC Global Forum places Kingdom at center of future of retail

The RLC Global Forum will return to the Saudi capital on Feb. 3–4 to shape the future of retail and consumer-facing industries at a defining moment for growth against a backdrop of shifting cross-border commerce, evolving consumption patterns, and the global AI imperative.
As the world’s economic and cultural gravity continues to shift, Riyadh stands at the intersection of transformation by connecting East and West, tradition and innovation, and providing the ideal stage for this global dialogue.
The forum’s launch coincides with the announcement of two strategic partnerships with Cenomi Centers and Panda Retail Company, highlighting Saudi Arabia’s emergence as a driving force in the global growth narrative.
Speaking to Arab News ahead of the annual forum, Panos Linardos, chairman of RLC Global Forum, said the event enables decision-makers to create a sustainable growth and innovation strategy in retail by monitoring major transformative forces affecting worldwide leaders. 
“At the 2026 RLC Global Forum, the priority is not identifying trends — in fact most leaders already see the signals — but understanding how those forces collide and reshape decision-making. This year’s agenda reflects a world at a growth crossroads: capital is more disciplined, consumers are more selective, and traditional operating models are under strain,” said Linardos.
“This year we are focused on three interconnected questions. First, where does enduring growth come from when scale alone no longer guarantees resilience? Second, how are power and value shifting across the retail ecosystem? And third, how do markets like Saudi Arabia move from rapid expansion to sustainable, system-level value creation?” said the chairman.
“We believe that retail does not operate in isolation. That is why the forum is structured to examine these dynamics across retail, real estate, technology, and investment as a single interdependent system. This integrated view, rather than siloed thinking, is where meaningful strategy now takes shape,” he added.
The forum will convene more than 2,000 senior decision-makers in Riyadh, with participants spanning global retail groups, sovereign-linked investors, developers, technology platforms, policymakers, and academic institutions from more than 40 countries.
“What matters most, however, is not scale but composition. You must understand that this is an invitation-only audience shaped deliberately around decision-making authority. CEOs sit alongside ministers, investors alongside operators, and academics alongside practitioners, not to offer commentary, but to interrogate assumptions and test strategies against real-world constraints,” said Linardos.
What distinguishes the forum is its ability to bring global perspectives into direct conversation with regional realities.
“As Saudi Arabia’s role in global trade, tourism, and consumer markets accelerates, that intersection has become increasingly relevant for leaders reassessing how and where growth is built,” he said.
Reports indicate that retail sales in the Kingdom are forecast to reach $161.4 billion by 2028. “The scale of the opportunity is clear, but the more interesting question is how that growth is shaped,” Linardos told Arab News. “Demographics, digital adoption, tourism growth, and large-scale urban development are converging at once. That creates opportunity, but also raises the bar. The next phase of retail growth in the Kingdom will favor models that integrate physical space, digital infrastructure, cultural relevance, and operational discipline.”
At the 2026 RLC Global Forum, many of the discussions center on this transition, he said.
The Kingdom’s advantage lies in its ability to design ecosystems where retail, hospitality, culture, and experience reinforce one another. Creating this long-term, integrated value is a core focus of the discussions at the forum, he added.
Commenting on the forum’s role in the future of the Saudi retail landscape, Linardos said: “Saudi Arabia does not need another conference to showcase ambition. What it benefits from — and increasingly demands — is a platform for informed, global dialogue grounded in execution. The RLC Global Forum plays that role by positioning Saudi Arabia not as a case study, but as a strategic participant in shaping the future of retail and consumer economies.”
“By bringing global leaders into Riyadh, the forum allows for an exchange that is both outward-looking and locally anchored. As the Kingdom moves from rapid transformation to long-term institution building, these conversations become more consequential. The forum is thus a critical catalyst in translating Vision 2030’s ambitions into a resilient, global-market reality,” he added.
The RLC Global Forum is a leading platform that brings together the world’s most influential retail leaders, innovators, and policymakers to drive positive industry change. It marks the next phase of the Retail Leaders Circle’s 12-year mission to connect and empower decision-makers across the retail and consumer-facing sectors.
Through high-level dialogue and strategic cross-industry initiatives, the forum addresses the long-term forces defining the trajectory of retail and its interconnected ecosystems.
Alongside the annual retail forum in Riyadh, the RLC Global Forum curates a calendar of high-profile events around the world, including the CEO Summit in New York and the RLC Fashion Summit in Milan.