From baristas to inspectors: Singapore’s robot workforce plugs labor gaps

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Robot barista "Ella", designed by Crown Digital, makes a coffee autonomously after receiving orders. (REUTERS/Travis Teo)
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A view of a kiosk of the robot barista "Ella" in Singapore. Designed by Crown Digital, the robot makes coffee autonomously after receiving orders. (REUTERS/Travis Teo)
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Updated 30 May 2022
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From baristas to inspectors: Singapore’s robot workforce plugs labor gaps

  • Singapore has 605 robots installed per 10,000 employees in the manufacturing industry

SINGAPORE: After struggling to find staff during the pandemic, businesses in Singapore have increasingly turned to deploying robots to help carry out a range of tasks, from surveying construction sites to scanning library bookshelves.
The city-state relies on foreign workers, but their number fell by 235,700 between December 2019 and September 2021, according to the manpower ministry, which notes how COVID-19 curbs have sped up “the pace of technology adoption and automation” by companies.
At a Singapore construction site, a four-legged robot called “Spot,” built by US company Boston Dynamics, scans sections of mud and gravel to check on work progress, with data fed back to construction company Gammon’s control room.
Gammon’s general manager, Michael O’Connell, said using Spot required only one human employee instead of the two previously needed to do the job manually.
“Replacing the need for manpower on-site with autonomous solutions is gaining real traction,” said O’Connell, who believes industry labor shortages made worse by the pandemic are here to stay.
Meanwhile, Singapore’s National Library has introduced two shelf-reading robots that can scan labels on 100,000 books, or about 30 percent of its collection, per day.
“Staff need not read the call numbers one by one on the shelf, and this reduces the routine and labor-intensive aspects,” said Lee Yee Fuang, assistant director at the National Library Board.
Singapore has 605 robots installed per 10,000 employees in the manufacturing industry, the second-highest number globally, after South Korea’s 932, according to a 2021 report by the International Federation of Robotics.
Robots are also being used for customer-facing tasks, with more than 30 metro stations set to have robots making coffee for commuters.
Keith Tan, chief executive of Crown Digital, which created the barista robot, said it was helping solve the “biggest pain-point” in food and beverage — finding staff — while also creating well-paid positions to help automate the sector.
However, some people trying the service still yearned for human interaction.
“We always want to have some kind of human touch,” said commuter Ashish Kumar, while sipping on a robot-brewed drink. 


Apple to update EU browser options, make more apps deletable

Updated 22 August 2024
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Apple to update EU browser options, make more apps deletable

  • iPhone maker came under pressure from regulators to make changes after the EU’s sweeping Digital Markets Act took effect on March 7
  • Apple users will be able to select a default browser directly from the choice screen after going through a mandatory list of options

STOCKHOLM: Apple will change how users choose browser options in the European Union, add a dedicated section for changing default apps, and make more apps deletable, the company said on Thursday.
The iPhone maker came under pressure from regulators to make changes after the EU’s sweeping Digital Markets Act took effect on March 7, forcing big tech companies to offer mobile users the ability to select from a list of available web browsers on a “choice screen.”
The new rules require mobile software makers to show the choice screen where users can select a browser, search engine and virtual assistant as they set up their phones, which earlier came with preferred options from Apple and Google.
In an update later this year, Apple users will be able to select a default browser directly from the choice screen after going through a mandatory list of options.
A randomly ordered list of 12 browsers per EU country will be shown to the user with short descriptions, and the chosen one will be automatically downloaded, Apple said. The choice screen will also be available on iPads through an update later this year.
Apple released a previous update in response to the new rules in March, but browser companies criticized the design of its choice screen, and the Commission opened an investigation on March 25 saying it suspected that the measures fell short of effective compliance.
The company said it has been in dialogue with the European Commission and believes the new changes will address regulators’ concerns.
It also plans to introduce a dedicated area for default apps where a user will be able to set defaults for messaging, phone calls, spam filters, password managers and keyboards.
Users will also be able to delete certain Apple-made apps such as App Store, Messages, Camera, Photos and Safari. Only Settings and Phone apps would not be deletable.