Fintech threatens Gulf bank jobs

Money transfer businesses and retail banks are needing fewer employees as more processes become automated. (Reuters)
Updated 18 October 2017
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Fintech threatens Gulf bank jobs

LONDON: The rising influence of financial technology (fintech) firms in the Gulf could eventually threaten jobs and profitability at the region’s banks, warned ratings agency S&P Global.
With technological advancements helping fintech companies to offer faster and cheaper ways for customers to transfer money or pay bills, traditional banks will be under pressure to keep up with the competition, the report said.

“This would push some banks to adjust their operations through increased digitalization, branch network reduction, and staff rationalization,” said Mohamed Damak, S&P Global Ratings credit analyst in the report.

The biggest impact of fintech innovations will be felt by banks’ retail business lines, such as money transfer and foreign-currency exchange, the agency said in a report on Oct. 17.

Services such as money transfers have typically proven to be a lucrative business for Gulf banks due to the region’s large expatriate population that regularly sends funds back to their home countries.

Lending and personal or institutional finance services are two other areas threatened by fintech.

Peer-to-Peer lending and crowdfunding platforms — which directly link clients in need of financing with financiers via digital platforms — could potentially remove the need for a traditional bank to act as the ‘middle man’ in the transaction.

Already, the region’s banks are starting to rethink their business model.

Mashreq Bank CEO Abdul Aziz Al Ghurair said on Tuesday that the bank would be ‘investing significantly” in new business models and further digitalization of services.

“In the future, banking will go digital,” he said in an official release on Oct. 17 which announced a 12 percent increase in the bank’s third-quarter profits.

In early October, Mashreq launched one of the region’s first full service digital branchless bank — Mashreq Neo — as well as a new new digital mobile wallet service called Mashreq Pay — that can be used to make purchases around the world.

The Dubai-based bank has also started to use robotics in the third quarter to manage open account trade payments, according to the bank’s Q3 statement.

The bank’s move to further digitalization will lead to staff cuts, with Al Ghurair telling Reuters in October that the bank plans to halve the number of branches over the next three years.

Yet, the S&P report does not see Fintech as a “major disruption” on lending activity in the corporate sector. It will also not have a ‘significant influence’ on the agency’s ratings for Gulf banks.

“For the moment, we view fintech as the new competitor on the block, but not yet a game changer for banks’ operations in the GCC,” the report said.

Max Di Gregorio, partner, financial services digital leader at PwC Middle East, agreed that the immediate threat is limited, while forecasting that banks will ultimately benefit from working with rather than against Fintech companies.

“[The] fintech ecosystem is still underdeveloped in the GCC and new entrants are not posing evident challenges to the GCC banking industry for the moment,” he told Arab News.
“In the mid-short term evolution of regulatory framework, technology infrastructure and availability of venture capital and incubators might accelerate fintech growth also in our region. However the trend that we see at global level is toward innovative models of collaboration between fintech and banks rather than competition.”

S&P’s report said the long-term impact of Fintech will depend on how successfully banks change their business models, as well as the response from regional financial authorities.

“We believe fintech will increasingly become a force to be reckoned with,” the report said.

Financial authorities have already started to respond. The Dubai International Financial Center (DIFC) launched a Fintech Hive this year — which runs ‘accelerator’ programs allowing technology companies to work with established financial institutions to test out their products in a market with a restricted regulatory environment.

Abu Dhabi Global Market launched a similar scheme called the ‘Regulatory Laboratory’ last November.


Saudi Arabia’s oil sector skills to help Kingdom evolve as a green hydrogen hub, experts say

Updated 28 February 2026
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Saudi Arabia’s oil sector skills to help Kingdom evolve as a green hydrogen hub, experts say

  • Saudi Arabia, having set its net-zero target for 2060, has been heavily investing in the renewable energy sector

RIYADH: Saudi Arabia’s long-proven expertise in the oil industry could help the Kingdom emerge as a global leader in green hydrogen production as the world marches toward a sustainable future, experts told Arab News. 

Saudi Arabia, having set its net-zero target for 2060, has been heavily investing in the renewable energy sector, and with the world’s largest green hydrogen plant, located in Neom, set to become fully operational in 2027. 

The plant will rely entirely on solar and wind energy to power a 2.2 gigawatt electrolyzer, designed to produce hydrogen continuously. 

Speaking to Arab News, Paul Sullivan, an energy and environment expert at Johns Hopkins University, said that Saudi Arabia could use its vast experience in project management and execution in the traditional energy sector to become a leader in green hydrogen production. 

“Many skills could be transferred from traditional fuels, such as oil and gas, to green hydrogen. Experience and skills in project development could be transferred,” said Sullivan. 

He added: “The knowledge gained from developing traditional energy projects at Saudi Aramco and its contractors puts Saudi Arabia at an advantage as it advances its hydrogen projects. AI expertise can be used across energy types and uses. AI could help optimize current and future energy systems, regardless of their nature.” 

Samuele Bellani, managing director and partner at Boston Consulting Group, shared similar views, and said that Saudi Arabia has access to advantageous solar and wind renewable energy, which could help the Kingdom emerge as a global powerhouse in green hydrogen production. 

“This strong competitive advantage, together with Saudi Arabia’s commercial and marketing capabilities, and decades of experience in large-scale gas processing, refining, and project execution can position the country as a key producer and exporter of low carbon hydrogen in the future,” said Bellani. 

The BCG official added that the Kingdom’s expertise in managing complex, capital-intensive projects at scale in the traditional fuel sector provides an invaluable foundation for hydrogen development, where similar skills in engineering, logistics, and international energy trading are essential. 

Green hydrogen, created through electrolysis powered by renewable energy, is seen as a critical component in reducing global carbon emissions, because it produces no greenhouse gases in the production process.

In December, speaking to Al-Eqtisadiah on the sidelines of the Absher Conference, Saudi Arabia’s Minister of State for Foreign Affairs and Climate Envoy Adel Al-Jubeir said that the Kingdom is making steady progress in advancing the circular carbon economy and green hydrogen production as part of broader efforts to address climate challenges through technology and investment. 

The minister added that the Kingdom has made tangible progress in deploying new technologies that support more efficient energy use while expanding the production of alternative and renewable energy sources.

Upgrading existing systems

Sullivan said that infrastructure used in the traditional energy sector, such as pipelines, can be repurposed for the renewable industry, with some required changes to ensure safety and affordability. 

“A wide range of legal, administrative, managerial, engineering, supply chain, policy development, governance, finance, safety and risk management, and economic skills could be transferred. Plumbers, electricians, pipefitters, welders, and other skilled craftspeople can be repurposed and used directly,” said Sullivan. 

He added: “Furthermore, the oil and gas industries already produce hydrogen for their own needs. They have experience in developing ports, pipelines, and other logistical systems, as well as international trading and supply chain networks. That experience will not go to waste.” 

Bellani said that Saudi Arabia can adapt existing gas, power, and industrial infrastructure to support blue hydrogen with carbon capture and storage, and green hydrogen powered by renewables. 

The BCG official added that export infrastructure — including ports, storage tanks, and shipping — could be upgraded to handle hydrogen carriers such as ammonia. 

Carbon capture and storage is central to Saudi Arabia’s blue hydrogen strategy.

Samuele Bellani, managing director and partner at Boston Consulting Group

Industrial zones and pipelines can be repurposed or expanded to integrate hydrogen production, conversion, and export at scale provided materialization of demand and ability to secure long term offtake agreements. 

“This adaptive approach maximizes the value of existing investments while minimizing development timelines. The Kingdom’s world-class port facilities and industrial complexes provide a strong foundation that can be enhanced rather than rebuilt, offering significant cost and time advantages over competitors starting from scratch,” he added. 

According to Bellani, carbon capture and storage is central to Saudi Arabia’s blue hydrogen strategy, enabling production from natural gas while significantly reducing lifecycle carbon dioxide emissions. 

“The Kingdom’s large geological storage potential and experience with CO2 injection support the development of high-capture-rate projects at scale. This technology serves as a crucial bridge, allowing Saudi Arabia to leverage its existing natural gas resources while building toward a fully renewable hydrogen economy,” said Bellani. 

He added: “The Kingdom’s geological advantages — including extensive underground formations suitable for CO2 storage — provide a natural competitive edge in blue hydrogen production that few other nations can match.” 

The strategic Vision 2030 agenda

According to Sullivan, Saudi Arabia’s Vision 2030 economic diversification program, as well as the initiatives taken by the Kingdom’s sovereign wealth fund, is playing a crucial role in materializing the nation’s hydrogen goal. 

Sullivan said that Vision 2030 is the umbrella for strategic policies, including building new supply chains and new visions toward trade and commerce, as well as economic, financial, and employment diversification. 

The Public Investment Fund is funding such activities, including the giant Neom and Yanbu green hydrogen projects, as well as the development of green hydrogen hubs.

“PIF green bonds help reduce costs and make financing green hydrogen projects cheaper than they would otherwise be. The Saudi Green Initiative provides direction and policy developments on climate and environmental policies that could help advance green hydrogen in tandem with Vision 2030 and the PIF’s work,” said Sullivan. 

He added: “Without a proper strategic confluence of all three, many of today’s and future green hydrogen projects could face a more difficult future.”

Bellani shared a similar opinion and said that the Vision 2030 program’s strategic framework ensures that hydrogen development receives the highest levels of government support and investment priority. 

The BCG official added that Saudi Arabia can reduce its dependence on oil revenues while developing new industrial capabilities and contributing to global decarbonization efforts by building a valuable hydrogen economy. 

“Vision 2030 promotes economic diversification, industrial localization, and energy transition. All these three objectives align with low carbon hydrogen value proposition,” said Bellani. 

Target countries

According to Sullivan, Europe will be one of the priority markets for Saudi Arabia as it ramps up green hydrogen production. 

“Saudi Arabia’s green hydrogen has better economics than many other countries’, given the costs of electricity production and offtake contracts under concessional regimes, as well as its natural endowments for green energy,” said Sullivan. 

He added: “Even with shipping costs included, Saudi green hydrogen could be competitive in Europe in many circumstances.” 

Bellani echoed similar sentiments and said that the demand for Saudi Arabia’s green hydrogen will be driven by demand for both blue and green hydrogen to meet decarbonization targets and energy security needs. 

East Asian countries such as Japan and South Korea are also key markets due to their limited domestic energy resources and strong interest in hydrogen and ammonia imports. 

The BCG official further said that additional demand may emerge from other Asian and emerging economies seeking affordable, low-carbon fuels in the future. 

Potential challenges and combat measures

Speaking to Arab News, Safak Yucel, associate director of business of sustainability initiative at McDonough School of Business Georgetown University Dubai, said finding buyers could be one of the obstacles Saudi Arabia faces in its hydrogen journey. 

“The biggest challenge is driving the cost down sufficiently so that there would be a meaningful scale of buyers. This would require significant investments not only in the infrastructure but also research and development,” said Yucel. 

Bellani said that the challenges Saudi Arabia could face include ensuring global demand certainty, securing long-term offtake contracts, and remaining cost-competitive as international hydrogen markets evolve. 

The BCG official added that scaling CCS for blue hydrogen and renewable capacity, water supply, and electrolysis for green hydrogen requires significant coordination and capital.

Regulatory alignment, certification complexity, and infrastructure build-out timelines also pose execution risks. 

“These challenges highlight the complexity of transforming an entire energy system while building new international markets simultaneously. However, Saudi Arabia’s experience managing large-scale energy projects and its substantial financial resources position the Kingdom well to address these implementation hurdles systematically,” added Bellani. 

Yucel said that Saudi Arabia could explore international collaboration, to evolve as a market leader in the hydrogen energy ecosystem. 

“Many companies are interested in investing in green hydrogen and several research groups across the globe are working on further advancing the technology. Such collaborative efforts would be vital in driving costs down,” said Yucel. 

Bellani elaborated and said that there are strong opportunities for collaboration across the value chain, including joint ventures for blue and green hydrogen projects, offtake agreements, and infrastructure development. 

According to him, international energy companies, technology providers, and engineering firms can contribute expertise in CCS, electrolysis, ammonia, and logistics, while partnerships with research institutions can accelerate innovation in hydrogen technologies, cost reduction, and sustainability standards. 

“Saudi Arabia’s transition from oil giant to hydrogen superpower represents one of the most significant energy sector transformations of our time. By systematically addressing each aspect of hydrogen economy development — from leveraging existing expertise to building new international partnerships— the Kingdom is positioning itself at the forefront of the global energy transition,” said Bellani.