Pakistan launches facilitation desks to guide travelers amid passenger offloading complaints

Passengers wait at Jinnah International Airport after all domestic and international flights were cancelled in Karachi on May 7, 2025. (AFP)
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Updated 04 January 2026
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Pakistan launches facilitation desks to guide travelers amid passenger offloading complaints

  • Desks will provide assistance to international travelers on immigration procedures, says interior minister
  • Pakistani citizens last year complained of being offloaded at airports despite possessing legal travel documents

ISLAMABAD: Pakistan’s Federal Investigation Agency (FIA) has launched facilitation desks to guide international travelers on immigration procedures, Interior Minister Mohsin Naqvi said on Sunday amid criticism over Islamabad’s move to offload passengers at various airports.

Pakistani authorities in December said 66,154 passengers were offloaded from Pakistani airports in 2025 compared to last year’s figure of 35,000. The disclosure was made after several passengers complained they were offloaded at various Pakistani airports despite possessing valid travel documents. 

Pakistan’s FIA said the majority of the passengers were offloaded after they were questioned about the veracity of their travel documents, which primarily included work, tourist and Umrah visas. The government says its move is part of measures to curb international illegal migration. 

“Pleased to share that the Federal Investigation Agency has launched Pre-Departure Facilitation Desks across all zonal offices, with immediate effect,” Naqvi wrote on social media platform X. 

“These desks will provide guidance & assistance to international travelers on immigration procedures/clearances, ensuring a smoother & more hassle-free travel experience,” he added. 

The minister said these desks can be accessed by international travelers in person, through helplines and via email. 

“Details available at airports, border points & on the FIA website,” he concluded. 

Pakistan intensified action against illegal migration in 2023 after hundreds of people, including its own nationals, lost their lives while trying to cross the Mediterranean to reach European shores in an overcrowded vessel that sank off the Greek coast.

In September, the FIA released a list of more than 100 of the country’s “most wanted” human smugglers as part of its ongoing nationwide operation, identifying major hubs of trafficking activity across Punjab and Islamabad.

Pakistan’s interior ministry announced in December that it was rolling out an AI-based immigration screening system in Islamabad from January to detect forged travel documents and prevent illegal departures.

Authorities said Pakistan reported a 47 percent drop in illegal immigration to Europe last year, with more than 1,700 human smugglers arrested. 


Pakistan launches ‘massive operation’ against armed gangs entrenched along Indus River in Sindh

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Pakistan launches ‘massive operation’ against armed gangs entrenched along Indus River in Sindh

  • The area has long been used by armed gangs of dacoits blamed for kidnappings and extortion
  • Sindh government says it will provide required resources to the police to carry out the operation

ISLAMABAD: The Sindh administration announced on Wednesday it was launching a “massive operation” against the infamous decoits operating in the marshy area along the Indus River, which has long been a sanctuary to heavily armed criminal gangs involved in kidnappings, extortion and violent assaults on travelers and law enforcement.

The riverine belt, known as the Katcha, has dense vegetation and rugged terrain that spans parts of northern Sindh and southern Punjab. The area has been home to gangs that kidnap truckers and commuters for ransom, using the difficult terrain to evade capture.

Authorities have periodically launched operations and joint crackdowns with Punjab police and Rangers to reclaim the territory and establish their writ, but the outlaw presence has persisted.

Speaking in Sukkur to a group of journalists, Sindh Home Minister Zia Ul Hassan Lanjar said the crackdown this time would be resolute.

“We are going toward a massive operation,” he said. “Whatever resources we have, we are going to use them.”

“It will be a targeted operation against high-profile decoits who are also visible on social media,” he added. “They will face ruthless action.”

Lanjar said the authorities would not spare anyone who resisted, though those who surrendered under due process would be given a legal opportunity.

He emphasized that absconders and criminals would face stern action and expressed confidence in the Sindh Police’s capabilities, saying they had the support of the Rangers.

When asked about the timing and whether the administration would provide necessary equipment, including drones and armored personnel carriers to the police, he said: “We will provide all necessary equipment needed to carry out this operation. Consider it started as of today.”

Lanjar also said the Sindh government would seek help from neighboring Punjab if needed.

Last month, police rescued about a dozen bus passengers after they were abducted by a gang of Katcha dacoits from a highway near the Sindh-Balochistan border.

The incident highlighted the ongoing threat posed by these criminal groups along major transport routes.