Ministry of Islamic Affairs launches 24/7 toll-free helpline for pilgrims

The service provides religious guidance in 10 languages: Arabic, English, French, Turkish, Urdu, Indonesian, Bengali, Hausa, Amharic and Hindi. (Ministry of Islamic Affairs)
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Updated 28 May 2025
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Ministry of Islamic Affairs launches 24/7 toll-free helpline for pilgrims

  • Helpline will respond to pilgrims’ inquiries related to Hajj

RIYADH: Saudi Arabia’s Ministry of Islamic Affairs, Dawah and Guidance has launched a 24/7 toll-free helpline (800 2451000) to respond to pilgrims’ inquiries and provide religious rulings (fatwas) related to the Hajj.

The service provides religious guidance in 10 languages: Arabic, English, French, Turkish, Urdu, Indonesian, Bengali, Hausa, Amharic and Hindi.

The toll-free helpline is part of the ministry’s initiatives aimed at facilitating the performance of Hajj rituals in accordance with Islamic rules.

Through direct communication with a select group of qualified scholars and professional translators, the helpline ensures pilgrims receive reliable religious support.

The ministry has urged all pilgrims to make full use of this complimentary service, underscoring the Kingdom’s intent to deliver the highest standard of care during the pilgrimage.

The minister of Islamic affairs has assigned 300 scholars and advocates to provide fatwas and lectures for domestic Hajj campaigns for this year’s Hajj season, the ministry said.

Meanwhile, the ministry continues its efforts to serve pilgrims during Hajj by providing awareness and guidance services at the Aisha Mosque, one of the main stations frequented by pilgrims in Makkah.

The services include broadcasting awareness messages in several languages via electronic screens to enhance religious awareness and facilitate the performance of rituals. 

In addition, around-the-clock field-monitoring tours are being conducted by male and female inspection teams to ensure the quality of services and address observations immediately. 

The ministry also ensured the availability of Qur’ans and translations in several languages and organized the movement of crowds in the mosque and its courtyards to ensure smooth flow and comfort for visitors.


Amr Moussa: Saudi Arabia and Egypt must lead Arabs for true peace

Updated 23 January 2026
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Amr Moussa: Saudi Arabia and Egypt must lead Arabs for true peace

RIYADH: Amr Moussa, former Arab League secretary-general, has called for the establishment of an effective Arab leadership led by Saudi Arabia and Egypt, in partnership with Jordan, to unify regional positions and negotiate on the Palestinian cause and broader regional future.

During a panel discussion at the King Fahd National Library in Riyadh on Thursday evening, Moussa stressed this was “both vital and achievable” and emphasized the primary goal should be the establishment of a fully sovereign and effective Palestinian state: “True peace is only that which protects all parties … we need genuine peace, not a facade or a superficial justification,” he said.

Such a state must be “responsible for security and peace in the Middle East alongside its neighbors,” rather than a fragile entity, he added.

Moussa underlined that achieving this objective first requires the Arab world to demonstrate the capacity for unified and decisive action. “Are we as Arabs truly capable of being ‘we,’ or has that moment passed?” he asked.

He said the firm positions taken by Saudi Arabia and Egypt in rejecting forced displacement and calling for an end to aggression “underscore that it is possible to assert ‘no’ when the Arab stance is justified.”

Warning of the severe consequences of maintaining the status quo, he added: “If things continue this way … there will inevitably be something akin to October 7 again, because injustice breeds resistance.”

He placed full responsibility on Israel, saying it “bears complete responsibility for the chaos and destruction.”

On a practical mechanism to implement a unified Arab stance, Moussa proposed that Saudi Arabia and Egypt take the lead in establishing a diplomatic baseline, representing their “yeses and noes” in consultation with other Arab states. This framework, he said, would counter any attempts to impose unjust solutions under labels such as the new international “Peace Council,” which might “demand Palestinian concessions on Palestinian land.”

On whether peace was possible with the current Israeli government, which he described as “not committed to peace,” Moussa said: “There are other Israelis who speak the language of peace.” He urged efforts to “identify and support them to create a political alternative within Israel.”

He said the first thing Palestinians should do is hold comprehensive Palestinian elections as soon as possible, utilizing technology to ensure all Palestinians took part, including those in Jerusalem, to select a new leadership “with strong negotiating legitimacy.”

Moussa also warned that the challenges “are not limited to Palestine,” saying the Arab world faces interconnected crises in Syria, Yemen, Sudan, Lebanon and Libya, alongside shifts in the international order and the race for space.

“The issue of our future (requires) reviving a new Arab world,” capable of actively shaping that future rather than being marginalized, the former secretary-general concluded.