Snap launches dynamic travel adverts

Snap Inc. has announced the launch of dynamic travel ads.
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Updated 02 June 2022
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Snap launches dynamic travel adverts

  • Etihad used dynamic travel ads to reduce its cost per flight search by four times
  • Booking.com leveraged dynamic travel ads to pull images directly from its product catalog

DUBAI: Snap Inc. has announced the launch of dynamic travel ads, a new ad product for advertisers in the travel industry, in time for the summer travel season.

The new product is specially designed and positioned to attract travel and tourism advertisers including hotels, airlines and online travel agencies.

Dynamic travel ads allow advertisers to automatically create a variety of ads based on their product catalogs, which can contain thousands of products. The most relevant ads are then shown to users based on Snap’s internal system.

“We launched dynamic travel ads to help travel and tourism advertisers drive scalable performance and increase automation by showcasing their unique propositions to the market, cross-selling and upselling their product range,” said Rasha El Ghoussaini, head of Industry — Luxury, Auto, Tech and Travel at Snap Inc.

The new product offers three unique benefits: advanced audience targeting based on a user’s travel intent; locally relevant campaign delivery to serve ads based on popularity, leveraging Snapchat’s visitation data; and a customized catalog setup that is built to meet the needs of travel advertisers, with relevant product feed attributes that are specific to these businesses.

Eighty-two percent of Snapchat users in the Middle East and North Africa region have taken a vacation in the last year, and 20 percent are more likely to say that seeing/hearing an advertisement influences their choice of travel destination, according to a GlobalWebIndex study.

“With travel demand seeing a continued strong recovery in Q1 2022, we were of course keen to capitalize by converting existing customers and, importantly, acquiring new ones. However, the marketplace for air travel remains highly competitive so ensuring relevance is key,” said Phil Dodwell, marketing media lead at Etihad, one of the first brands to use the new product.

He added: “By using Snapchat Dynamic Ads, we were able to maximize relevance by matching customers to specific destinations, dramatically improving performance metrics across the booking funnel in the process. The prospecting solution, in particular, is currently the best-in-class catalog solution for dynamic travel ads on social, and we are extremely pleased with the results we have been able to achieve.”

Since launching the beta version last year, Snap has seen strong adoption and performance from early test partners. Etihad used dynamic travel ads to reduce its cost per flight search by four times and drive a 307 percent increase in return on ad spend with a 76 percent decrease in cost per purchase compared to its non-dynamic campaigns.

Booking.com leveraged dynamic travel ads to pull images directly from its product catalog and serve locally relevant listings based on previously viewed products. The campaign resulted in a 20 percent lower cost per purchase than other US advertisers.

Dynamic travel ads are now available globally to all Snap travel advertisers.


EU warns Meta it must open up WhatsApp to rival AI chatbots

Updated 09 February 2026
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EU warns Meta it must open up WhatsApp to rival AI chatbots

  • The EU executive on Monday told Meta to give rival chatbots access to WhatsApp after an antitrust probe found the US giant to be in breach of the bloc’s competition rules

BRUSSELS: The EU executive on Monday told Meta to give rival chatbots access to WhatsApp after an antitrust probe found the US giant to be in breach of the bloc’s competition rules.
The European Commission said a change in Meta’s terms had “effectively” barred third-party artificial intelligence assistants from connecting to customers via the messaging platform since January.
Competition chief Teresa Ribera said the EU was “considering quickly imposing interim measures on Meta, to preserve access for competitors to WhatsApp while the investigation is ongoing, and avoid Meta’s new policy irreparably harming competition in Europe.”
The EU executive, which is in charge of competition policy, sent Meta a warning known as a “statement of objections,” a formal step in antitrust probes.
Meta now has a chance to reply and defend itself. Monday’s step does not prejudge the outcome of the probe, the commission said.
The tech giant rejected the commission’s preliminary findings.
“The facts are that there is no reason for the EU to intervene,” a Meta spokesperson said.
“There are many AI options and people can use them from app stores, operating systems, devices, websites, and industry partnerships. The commission’s logic incorrectly assumes the WhatsApp Business API is a key distribution channel for these chatbots,” the spokesperson said.
Opened in December, the EU probe marks the latest attempt by the 27-nation bloc to rein in Big Tech, many of whom are based in the United States, in the face of strong pushback by the government of US President Donald Trump.
- Meta in the firing line -
The investigation covers the European Economic Area (EEA), made up of the bloc’s 27 states, Iceland, Liechtenstein and Norway — with the exception of Italy, which opened a separate investigation into Meta in July.
The commission said that Meta is “likely to be dominant” in the EEA for consumer messaging apps, notably through WhatsApp, and accused Meta of “abusing this dominant position by refusing access” to competitors.
“We cannot allow dominant tech companies to illegally leverage their dominance to give themselves an unfair advantage,” Ribera said in a statement.
There is no legal deadline for concluding an antitrust probe.
Meta is already under investigation under different laws in the European Union.
EU regulators are also investigating its platforms Facebook and Instagram over fears they are not doing enough to tackle the risk of social media addiction for children.
The company also appealed a 200-million-euro fine imposed last year by the commission under the online competition law, the Digital Markets Act.
That case focused on its policy asking users to choose between an ad-free subscription and a free, ad-supported service, and Brussels and Meta remain in discussions over finding an alternative that would address the EU’s concerns.