Zoom to buy cloud software provider Five9 in $15 billion deal

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Updated 19 July 2021
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Zoom to buy cloud software provider Five9 in $15 billion deal

  • Five9 will become an operating unit of Zoom and its CEO will become a president of Zoom 

Zoom Video Communications Inc. has agreed to buy cloud software provider Five9 Inc. in an all-stock deal worth about $14.7 billion to target business clients looking to boost customer engagement, it said on Sunday.
The teleconferencing services provider has become a household name and investor favorite in the year since the coronavirus pandemic, as businesses and schools adopted its services to hold virtual classes, office meets and socialize.
The San Jose, California-based company is now shifting focus to its two-year-old cloud-calling product Zoom Phone and conference-hosting product Zoom Rooms as bigger players Facebook and Alphabet’s Google amp up their video products.
“The acquisition is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24-billion contact center market,” Zoom said in a statement.
The acquisition will complement Zoom Phone service, an alternative to legacy phone offerings, by adding Five9’s business customers and combining its contact center software to optimize customer interactions across channels, it added.
Five9 will become an operating unit of Zoom and its chief executive, Rowan Trollope, will become a president of the company, staying on as chief of the unit after the deal, which is expected to close in the first half of 2022, it said.
Under the pact, approved by the boards of both companies, Five9 stockholders will receive 0.5533 shares of Class A common stock of Zoom for each share of Five9, it added.
Based on the July 16 closing share price of Zoom Class A common stock, this represents a price of $200.28 for each share of Five9 common stock, and an implied deal value of about $14.7 billion.
Shares in Five9 finished up 0.6 percent at $177.60 on Friday, while Zoom rose 1.4 percent at $361.97, valuing the company at around $106 billion.
Zoom rose 45 percent over the past year, as conferencing platforms, which also include Cisco Systems Inc’s Webex and Microsoft Teams, have seen a surge in usage due to the coronavirus pandemic that has spurred a seismic shift to online working, learning and socializing.
Global spending on cloud-based conferencing is forecast to reach $5.41 billion this year, up from $5.02 billion in 2020, according to tech consultancy Gartner. It does not track market share, but analysts cite Zoom and Cisco as the leaders. 


Israel arrests 2 Turkish CNN journalists over live broadcast outside IDF HQ

Updated 03 March 2026
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Israel arrests 2 Turkish CNN journalists over live broadcast outside IDF HQ

  • Police said reporter Emrah Cakmak and cameraman Halil Kahraman were detained on suspicion of filming a sensitive security facility
  • Since the Gaza war began, restrictions have expanded significantly, including tighter limits on filming soldiers on duty and sensitive or strategic sites

LONDON: Israeli police have arrested two Turkish CNN journalists who were broadcasting live outside the Israel Defense Forces’ headquarters in Tel Aviv.

Police said the pair were detained on suspicion of filming a sensitive security facility, according to the Israel Police Spokesperson’s Unit.

Reporter Emrah Cakmak and cameraman Halil Kahraman, from the network’s Turkish-language channel, had been reporting near the IDF’s Kirya military headquarters on Tuesday after Iran launched another missile barrage at Tel Aviv and other parts of central Israel.

During the live broadcast, two men believed to be soldiers approached the crew and seized the reporter’s phone, according to initial reports and a video circulating online that could not be independently verified.

Police said officers were dispatched after receiving reports of two people carrying cameras and allegedly broadcasting in real time for a foreign outlet.

Israel’s long-standing military censorship system, overseen by the IDF Military Censor, has long barred journalists and civilians from publishing material deemed harmful to national security.

Since the Gaza war began, restrictions have expanded significantly, including tighter limits on filming soldiers on duty and sensitive or strategic sites.

After a series of similar incidents involving foreign media — most of them Palestinian citizens of Israel working for Arab-language and international media, along with foreign journalists — during the 12-Day War, Israeli police halted live international broadcasts from missile impact sites, citing concerns that exact locations were being revealed.

The Government Press Office later imposed a blanket ban on live coverage from crash and impact areas.

Communications Minister Shlomo Karhi and National Security Minister Itamar Ben-Gvir subsequently ordered that all foreign journalists obtain prior written approval from the military censor before broadcasting — live or recorded — from combat zones or missile strike locations.

Police said that when officers asked the CNN Turk crew to identify themselves, they presented expired press cards and were taken in for questioning.

Burhanettin Duran, head of Turkiye’s Directorate of Communications, condemned the arrests as an attack on the press and said Ankara is working to secure the journalists’ release.