MINA: The Ministry of Municipalities and Housing said Makkah municipality is continuing its Hajj operational and field plans through an integrated system supported by the 940 call center and digital channels to enhance services for pilgrims in the holy sites.
The ministry said that the 940 center processed more than 770 service reports between Dul Hijjah 4 and 8 amid high crowd density and continuous pilgrim movement, reflecting field readiness and round-the-clock operations.
Reports mainly covered public cleanliness, environmental sanitation and public facility services, with specialized teams responding under proactive plans to maintain urban environmental quality and improve service efficiency.
Field teams also handled urgent public health and safety cases, achieving a 100 percent immediate response rate for critical reports.
In addition, the center received 236 multilingual calls, supporting pilgrims’ access to municipal services and enhancing their overall experience.
The ministry also intensified field monitoring of licensed barbershops, inspecting compliance with health standards, sterilization of tools, use of single-use materials, and cleanliness inside and around facilities to ensure a safe environment for pilgrims.
The ministry said that oversight operations will continue throughout the days of Tashreeq to enhance municipal services and enable pilgrims to perform their rituals with ease and peace of mind.
