RIYADH: Saudi Arabia’s Ministry of Interior is using artificial intelligence and data analytics to improve service quality, security and environmental security.
The ministry uses advanced technologies across several areas including crowd management and translation for pilgrims in Makkah and Madinah. AI-equipped drones are used to enhance surveillance, monitoring and crowd management.
Its use of AI focuses on technological innovation, integration, speed and accuracy, managing human density through crowd flow analysis and congestion prediction and using big data to allocate human and technological resources.
Other AI tools including a command-and-control center equipped with real-time data analysis technology help to reduce crime in the country. This makes for more seamless and efficient experience for citizens, residents and visitors, according to the Saudi Press Agency.
The center enables a rapid, accurate response to both pilgrims and Umrah performers when it comes to crowd management, security and safety, and service issues, in close collaboration with various government departments.
The Ministry of Interior’s initiatives are highlighted in the simplification of the entry process for pilgrims through the “Smart Path,” implemented by the General Directorate of Passports, which uses AI to process visitors entering the country. It allows for smooth passage, quick and accurate verification of entry, reduced waiting times and an enhanced overall experience.
The ministry has also established unified data, a strategic step towards strengthening integration between different systems. This helps accurate decision-making based on comprehensive insights, contributing to increased operational efficiency and improved service quality.
In collaboration with the Saudi Data and Artificial Intelligence Authority, the ministry also operates a digital identity project via the Tawakkalna application, which includes national identity and resident identity.
