MAKKAH: The Nusuk app — developed by the Ministry of Hajj and Umrah, played a “key role” on the first day of Eid Al-Adha, helping to guide more than 35,000 Hajj pilgrims, according to the Saudi Press Agency.
The app “highlights the ministry’s commitment to using technology for smooth pilgrim movement and effective crowd management at the holy sites, reflecting integrated technical and operational services during Hajj,” the SPA wrote.
Available in 10 languages, the app offers more than 120 digital services to support pilgrims’ arrival and rituals. With direct links to 25 government agencies and 10 private sector entities, Nusuk — a part of the ministry’s digital-transformation drive in line with Vision 2030 — “has become a comprehensive platform for the pilgrim journey,” the SPA reported.
For this year’s Hajj, the ministry added more than 30 new services to the app, including Nusuk AI — a digital assistant that provides guidance and responds to pilgrims’ inquiries via voice and text in multiple languages.
