RIYADH: The virtual branch launched by the Ministry of Human Resources and Social Development has reduced visits to labor offices by 93 percent over 23 months, with monthly users dropping from 60,000 to 3,000.
It has enabled a shift in service delivery, allowing individuals and establishments to complete transactions electronically without visiting traditional branches, the Saudi Press Agency reported on Wednesday.
The initiative has improved government efficiency, provided easier access to services, and sped up transaction processing, the SPA added.
This reduction highlights the ministry’s success in developing digital solutions that meet beneficiaries’ needs with flexibility and efficiency, streamlining procedures and saving time.
Through the Qiwa platform, the virtual branch offers a range of digital services, such as issuing professional and temporary visas, renewing work permits, transferring labor services, and inquiring about employment contracts.
It also allows users to submit labor complaints online and book advisory appointments with ministry representatives, ensuring clarity and efficiency in procedures, the SPA reported.
