An inside look at the operations center keeping Riyadh Metro running smoothly
An inside look at the operations center keeping Riyadh Metro running smoothly/node/2588427/saudi-arabia
An inside look at the operations center keeping Riyadh Metro running smoothly
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RPTCC hosts 600 employees who oversee the management of three vital parts of the transportation system: Riyadh Metro, Riyadh Bus, and the advanced traffic control system. (AN Photo/Nada Alturki)
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RPTCC hosts 600 employees who oversee the management of three vital parts of the transportation system: Riyadh Metro, Riyadh Bus, and the advanced traffic control system. (AN Photo/Nada Alturki)
An inside look at the operations center keeping Riyadh Metro running smoothly
Hundreds of employees in constant communication with city’s commuters
Networks covered 24/7 by more than 14,000 security camera
Updated 30 January 2025
Nada Alturki
RIYADH: The Riyadh Metro has been buzzing with passengers ever since its launch in December, reaching its full operational capacity with the inauguration of the Orange Line earlier this month and marking a grand milestone for the capital’s urbanization strategy.
Arab News got a look inside the Riyadh Public Transport Control Center, located west of Princess Nourah bint Abdulrahman University.
The center hosts 600 employees who oversee the management of three vital parts of the transportation system: the Riyadh Metro, Riyadh Bus, and the advanced traffic control system.
So how does the center contribute to improving everyday users’ experiences?
A spokesperson said that the center received more than 10,000 calls daily via the unified network number (19933), which is designated for inquiries, complaints, suggestions, and calls about missing items.
Operators are in constant communication with the people of Riyadh who use public transport, and they work to keep the system running smoothly.
Safety is a priority for the Transport General Authority. All of the city’s public transport systems are monitored 24/7 through more than 14,000 security cameras that are distributed across the network.
These cameras are equipped with facial recognition technologies which monitor and analyze the use of public transport and inform the authorities immediately in case of any incidents.
In the event that a commuter loses any personal property, the user must contact the Riyadh Public Transport Control Center through the unified number, and a special complaint ticket will be issued and sent via email or text.
They can use the number to follow up on any updates regarding the complaint until the lost item is retrieved.
Planning for the metro system began back in 2012, and aimed at enhancing mobility and providing comfort for users, residents, and visitors of Riyadh.
The Riyadh Metro includes 85 stations and extends a distance of 176 km across six tracks.
Riyadh’s bus network consists of 87 routes across the city using 842 vehicles with some 3,000 service stations.
The traffic control system also oversees 650 road intersections, monitoring and managing the flow of traffic.
The Riyadh Bus system has transported 50 million passengers in the last year.
Balad Beast brings global beats to historic streets
‘MDLBEAST put us on the international map,’ say Saudi electronic duo Dish Dash
Updated 31 January 2026
Afshan Aziz
JEDDAH: The music festival Balad Beast concluded its fourth edition this weekend, having transformed Jeddah’s UNESCO World Heritage district of Al-Balad into an open-air celebration of music, culture and creativity that attracted thousands of music lovers over two nights.
The festival, organized by Saudi music platform MDLBEAST, featured more than 70 local, regional and international artists across four stages, offering audiences a diverse journey through electronic, hip-hop and global sounds.
French Haitian singer-songwriter Naïka performed on the second night of Balad Beast. (Supplied)
Speaking to Arab News, MDLBEAST chief creative officer Ahmad Al-Ammary, also known as DJ Baloo, described Balad Beast as a “cultural takeover” adding that finding the right spaces for dance floors was a challenge, “but Balad is constantly evolving and we work with that change.”
Addressing the challenges of working in a heritage area, he said: “Balad is sensitive and condensed, so logistics can be complex. In our first year, heavy rain flooded one of the planned squares and we had to relocate the Souq Stage to a much smaller space, but it worked and it has remained there ever since.
HIGHLIGHT
Reggae superstar Shaggy noted that the reality of playing live in Saudi Arabia often surprises those who arrive with preconceptions.
“Yes, the alleys are narrow and the district is old, but they’re full of ideas, patterns, colors and visuals. Everything flows here,” he continued. “As a festival, it’s hard to define Balad, because it gives so much of itself creatively. It’s incredibly generous with its ideas and details, and inspiration comes from everywhere.”
Balad Beast featured more than 70 local, regional and international artists across four stages, offering audiences a diverse journey through electronic, hip-hop and global sounds. (Supplied)
Balad Beast featured performances from international artists including US rapper Playboi Carti, making his first appearance in Saudi Arabia; US rapper Destroy Lonely; Swedish DJ and producer Alesso; and Bosnian-German DJ Solomun on the opening night. The following night saw French-Haitian singer-songwriter Naïka, reggae superstar Shaggy, Dutch DJ Franky Rizardo, British DJ Pawsa, and US rapper Tyga, and more take the stage, while Saudi and regional artists including Cosmicat, TUL8TE, Zeina, Vinyl Mode, Moayed, Dish Dash, Musab, Varoo and HiFi appeared across the festival, offering audiences a mix of global and local talent.
Saudi electronic duo Dish Dash reflected on the festival organizer’s impact for local artists.
As a festival, it’s hard to define Balad, because it gives so much of itself creatively. It’s incredibly generous with its ideas and details, and inspiration comes from everywhere.
Ahmad Al-Ammary, MDLBEAST chief creative officer
“MDLBEAST put us on the international map,” the brothers told Arab News. “It helped us get recognized by festivals, promoters and event organizers abroad. When we travel, people don’t expect this level of talent coming from Saudi Arabia, especially considering we didn’t have this scene before.”
Shaggy, who performed a hit-filled set during the festival, told Arab News: “I’ve been blessed with some incredible songs, and I see music as a gift and a tool for service. When I go on stage, I’m there to entertain people, to make them smile and feel good, but that service also supports many livelihoods from the people working at this festival to those who work with me. These songs have become part of people’s lives, and I don’t take that lightly.”
Balad Beast featured more than 70 local, regional and international artists across four stages, offering audiences a diverse journey through electronic, hip-hop and global sounds. (Supplied)
Shaggy also noted that the reality of playing live in Saudi Arabia often surprises those who arrive with preconceptions.
“I’ve performed in Saudi Arabia more than once, and while there are certain rules that are different, it’s not an issue for me. My focus is always on delivering the hits and giving the audience a great time,” he said.
“There’s a big misconception. People have more freedom than (outsiders) think. Everyone has been extremely nice.”
Asked what advice he would offer to aspiring artists, Shaggy said: “Understand that what you’re given is a gift and a form of service. Stay humble, do the work, and remember why you’re doing it.”
As Al-Ammary noted, there are many such aspiring artists now making a name for themselves in the Kingdom.
“Talent is emerging everywhere, at different levels,” he said. “The scene is still in a mysterious and surprising phase. There’s a rawness to it.”