Riyadh’s King Khalid airport tops performance rankings with lowest complaint rate: GACA

Passengers traveling through King Khalid International Airport. Shutterstock
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Updated 21 August 2024
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Riyadh’s King Khalid airport tops performance rankings with lowest complaint rate: GACA

RIYADH: Saudi Arabia’s King Khalid International Airport led the Kingdom’s international terminal performance rankings in July, recording the lowest complaint rate of 0.4 percent per 100,000 passengers. 

The General Authority of Civil Aviation’s monthly classification index revealed the airport achieved a 100 percent resolution rate in July, despite handling over 6 million passengers annually. 

Among domestic terminals, Bisha Airport reported the lowest complaint rate at 3 percent per 100,000 passengers, and also achieved a 100 percent resolution figure. 

These performance metrics reflect the success of Saudi Arabia’s air transport policies, which aim to enhance service quality and operational efficiency as part of the broader Vision 2030 initiative. 

GACA’s report highlights its commitment to transparency and quality, supporting the Kingdom’s goal of becoming a global logistics hub by fostering competitive and efficient air transport services. 

Hail International Airport, with fewer than 6 million annual passengers, had a complaint ratio of 1 percent per 100,000 passengers and also achieved a 100 percent resolution rate. 

In July, GACA recorded 1,422 complaints from travelers about the Kingdom’s airlines, with Saudia having the fewest at 25 per 100,000 travelers, and also resolved all issues. 

Flynas followed with 27 grievances per 100,000 travelers and also had a 100 percent resolution rate, while Flyadeal had 34 complaints per 100,000 travelers and resolved 99 percent. Common issues included luggage, flights, and tickets. 

The aviation authority emphasized that its monthly classification report is designed to help passengers make informed decisions, improve transparency, and show its commitment to addressing traveler complaints. It also aims to promote fair competition and enhance service quality. 

To ensure effective communication with travelers and airport visitors, the authority provides multiple contact options including a call center, WhatsApp, email, social media, and its official website. 

GACA noted that it handles complaints related to boarding passes, employee behavior, and services for individuals with disabilities or limited mobility through these channels. 

To support its partner airports, the authority has released a booklet with guidelines for managing traveler complaints. This handbook, distributed to airport operators, details service agreements and complaint resolution procedures. 

Additionally, GACA hosts regular workshops to train national airline and ground service provider employees on compliance with passenger protection regulations. 


Arab food and beverage sector draws $22bn in foreign investment over 2 decades: Dhaman 

Updated 28 December 2025
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Arab food and beverage sector draws $22bn in foreign investment over 2 decades: Dhaman 

JEDDAH: Foreign investors committed about $22 billion to the Arab region’s food and beverage sector over the past two decades, backing 516 projects that generated roughly 93,000 jobs, according to a new sectoral report. 

In its third food and beverage industry study for 2025, the Arab Investment and Export Credit Guarantee Corp., known as Dhaman, said the bulk of investment flowed to a handful of markets. Egypt, Saudi Arabia, the UAE, Morocco and Qatar attracted 421 projects — about 82 percent of the total — with capital expenditure exceeding $17 billion, or nearly four-fifths of overall investment. 

Projects in those five countries accounted for around 71,000 jobs, representing 76 percent of total employment created by foreign direct investment in the sector over the 2003–2024 period, the report said, according to figures carried by the Kuwait News Agency. 

“The US has been the region's top food and beverage investor over the past 22 years with 74 projects or 14 projects of the total, and Capex of approximately $4 billion or 18 percent of the total, creating more than 14,000 jobs,” KUNA reported. 

Investment was also concentrated among a small group of multinational players. The sector’s top 10 foreign investors accounted for roughly 15 percent of projects, 32 percent of capital expenditure and 29 percent of newly created jobs.  

Swiss food group Nestlé led in project count with 14 initiatives, while Ukrainian agribusiness firm NIBULON topped capital spending and job creation, investing $2 billion and generating around 6,000 jobs. 

At the inter-Arab investment level, the report noted that 12 Arab countries invested in 108 projects, accounting for about 21 percent of total FDI projects in the sector over the past 22 years. These initiatives, carried out by 65 companies, involved $6.5 billion in capital expenditure, representing 30 percent of total FDI, and generated nearly 28,000 jobs. 

The UAE led inter-Arab investments, accounting for 45 percent of total projects and 58 percent of total capital expenditure, the report added, according to KUNA. 

The report also noted that the UAE, Saudi Arabia, Egypt, and Qatar topped the Arab ranking as the most attractive countries for investment in the sector in 2024, followed by Oman, Bahrain, Algeria, Morocco, and Kuwait. 

Looking ahead, Dhaman expects consumer demand to continue rising. Food and non-alcoholic beverage sales across 16 Arab countries are projected to increase 8.6 percent to more than $430 billion by the end of 2025, equivalent to 4.2 percent of global sales, before exceeding $560 billion by 2029. 

Sales are expected to remain highly concentrated geographically, with Egypt, Saudi Arabia, Algeria, the UAE and Iraq accounting for about 77 percent of the regional total. By product category, meat and poultry are forecast to lead with sales of about $106 billion, followed by cereals, pasta and baked goods at roughly $63 billion. 

Average annual per capita spending on food and non-alcoholic beverages in the region is projected to rise 7.2 percent to more than $1,845 by the end of 2025, approaching the global average, and to reach about $2,255 by 2029. Household spending on these products is expected to represent 25.8 percent of total expenditure in 13 Arab countries, above the global average of 24.2 percent. 

Arab external trade in food and beverages grew more than 15 percent in 2024 to $195 billion, with exports rising 18 percent to $56 billion and imports increasing 14 percent to $139 billion. Brazil was the largest foreign supplier to the region, exporting $16.5 billion worth of products, while Saudi Arabia ranked as the top Arab exporter at $6.6 billion.