CrowdStrike rejects Delta Air Lines claims over flight woes

Delta canceled more than 6,000 flights over a six-day period, impacting more than 500,000 passengers. (File/Reuters)
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Updated 05 August 2024
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CrowdStrike rejects Delta Air Lines claims over flight woes

  • CrowdStrike reiterated its apology to the airline operator
  • Within hours of the outage incident, CrowdStrike reached out to Delta to offer assistance

WASHINGTON: CrowdStrike on Sunday rejected a claim by Delta Air Lines that it should be blamed for flight disruptions following a July 19 global outage sparked by a faulty update, and suggested it had minimal potential liability.
Delta CEO Ed Bastian said last week the outage had cost the US airline $500 million and that it planned to take legal action to get compensation from the cybersecurity firm.
CrowdStrike reiterated its apology to the airline operator, but said in a letter from an external lawyer that it is “highly disappointed by Delta’s suggestion that CrowdStrike acted inappropriately and strongly rejects any allegation that it was grossly negligent or committed misconduct.”
Delta canceled more than 6,000 flights over a six-day period, impacting more than 500,000 passengers. It faces a US Transportation Department investigation into why it took so much longer for it to recover from the outage than other airlines.
The CrowdStrike letter said that “any liability by CrowdStrike is contractually capped at an amount in the single-digit millions.”
Delta declined to comment on the CrowdStrike letter.
Within hours of the outage incident, CrowdStrike reached out to Delta to offer assistance.
“Additionally, CrowdStrike’s CEO personally reached out to Delta’s CEO to offer onsite assistance, but received no response,” the letter said.
Bastian told CNBC last week CrowdStrike had offered “free consulting advice to help us.”
Delta told US lawmakers last week in a letter seen by Reuters that CrowdStrike’s faulty update “impacted more than half of Delta computers, including many of Delta’s workstations at every airport in the Delta network.”
The letter added Delta’s “complex IT system which distributes and synchronizes all our data, including the data that feeds our crew tracking and gating software, required manual recovery.”
The CrowdStrike letter added that if Delta files suit, it will need to answer “why Delta’s competitors, facing similar challenges, all restored operations much faster” and “why Delta turned down free onsite help from CrowdStrike professionals who assisted many other customers to restore operations much more quickly than Delta.”
A CrowdStrike spokesperson said “public posturing about potentially bringing a meritless lawsuit against CrowdStrike as a long-time partner is not constructive to any party. We hope that Delta will agree to work cooperatively to find a resolution.”


Hillary Clinton tells congressional panel she has no information on Epstein

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Hillary Clinton tells congressional panel she has no information on Epstein

  • Former US Secretary of State says she did not recall ever meeting the late sex offender
  • She accused the Republican-led panel of trying to shift focus away from Trump’s ties to Epstein
WASHINGTON: Former US Secretary of State Hillary Clinton told a congressional committee on Thursday that she did not recall ever meeting the late sex offender Jeffrey Epstein and had no information ​to share about his criminal activities. “I do not recall ever encountering Mr. Epstein. I never flew on his plane or visited his island, homes or offices. I have nothing to add to that,” Clinton said in a statement to the House of Representatives Oversight Committee.
Clinton’s statement came as she was due to deliver a closed-door deposition to the committee in Chappaqua, New York. Clinton, the 2016 Democratic presidential nominee, also accused the Republican-led panel of trying to shift focus away from Trump’s ties to Epstein, who died ‌by suicide in ‌jail in 2019 while awaiting trial on federal sex-trafficking ​charges. ‌She said ⁠Trump’s administration ​has “gutted” ⁠a State Department office focused on international sex trafficking. She and her husband, Democratic former President Bill Clinton, initially refused to testify before the committee, but relented when lawmakers moved to hold them in contempt of Congress. Bill Clinton is scheduled to testify to the committee on Friday.
Before the hearing, Oversight Committee Chairman James Comer of Kentucky, a Republican, denied that the probe was a partisan effort targeting Trump’s 2016 presidential rival, noting that several Democrats had pushed ⁠for the Clintons to testify.
“No one is accusing at ‌this moment the Clintons of any wrongdoing,” Comer said.
He ‌said the committee would seek to find out about ​any interactions she might have had with ‌Epstein, his involvement with the Clintons’ charitable work, and any relationship she may have had ‌with jailed Epstein associate Ghislaine Maxwell.
Representative Robert Garcia of California, the top Democrat on the committee, told reporters that Trump and Commerce Secretary Howard Lutnick should also testify. Lutnick has admitted to visiting Epstein’s private island years after he says he broke off ties.
A spokesperson for the Clintons did ‌not respond to a request for comment. Comer said transcripts of the Clintons’ interviews will be made public.
Bill Clinton flew on Epstein’s ⁠plane several times ⁠in the early 2000s after he left office. He has denied wrongdoing and expressed regret for his association.
According to Comer, Epstein visited the White House 17 times while Clinton was in office. Trump also socialized extensively with Epstein in the 1990s and 2000s, before his 2008 conviction for soliciting prostitution from a minor. Comer said evidence gathered by the panel does not implicate Trump.
Trump’s Justice Department has released more than 3 million pages of Epstein-related documents over the past several months to comply with a law passed by Congress. The Justice Department sought to draw attention to photos of Bill Clinton, but the documents also have revealed Epstein’s ties to a long list of business and political leaders, ​including Commerce Secretary Howard Lutnick and Tesla ​CEO Elon Musk. Overseas, they have prompted criminal investigations of Britain’s Andrew Mountbatten-Windsor, the former Duke of York, and other prominent figures.