Saudia tops Kingdom’s airlines in May for passenger satisfaction and resolution: GACA 

Saudia emerged with the lowest incidence of complaints among airlines, with only 10 per 100,000 travelers and an impressive 95 percent resolution rate. Supplied
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Updated 01 October 2024
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Saudia tops Kingdom’s airlines in May for passenger satisfaction and resolution: GACA 

RIYADH: Saudi Arabia’s flagship carrier, Saudia, registered the fewest complaints among the Kingdom’s airlines and documented a 95 percent resolution rate, according to official data. 

In its May rankings of air transport service providers and airports, the General Authority of Civil Aviation noted that a total of 1,318 complaints were registered against Saudi airlines. 

As part of its efforts to uphold passenger rights and promote transparency in the aviation sector, the authority has been conducting a monitoring and inspection program to ensure that Saudi airports and carriers adhere to international standards and recommendations. 

This monthly classification, based on traveler complaints received by GACA, considers Saudia, flyadeal, and flynas, as well as multiple airports across the Kingdom. 

Saudia emerged with the lowest incidence of complaints among airlines, with only 10 per 100,000 travelers and an impressive 95 percent resolution rate. 

Following closely, flyadeal recorded 11 complaints per 100,000 passengers, with a resolution rate of 99 percent, while flynas had 13 complaints per 100,000 travelers and a resolution rate of 100 percent. 

The primary grievances centered around issues concerning luggage, flights, and ticketing. 

Among international airports serving over 6 million passengers annually in the Kingdom, King Fahd Airport in Dammam demonstrated good performance, registering a mere three complaints per 100,000 travelers and achieving a 100 percent resolution rate. 

Similarly, Prince Sultan bin Abdulaziz Airport in Tabuk reported only one complaint per 100,000 passengers, with a 100 percent resolution rate. 

Najran Airport stood out among domestic airports with two complaints per 100,000 passengers and a 100 percent resolution rate. 

Emphasizing its commitment to transparency and service excellence, GACA reiterated that the monthly classification report serves to foster fair competition, enhance service quality, and bolster trust among travelers, the Saudi Press Agency reported. 

Furthermore, GACA has equipped airport operators with comprehensive guidelines for handling complaints, underscoring adherence to service agreements and regulatory standards, SPA added. 

Regular workshops conducted by GACA further empower airline and ground service company staff to implement passenger protection measures effectively. 

According to the authority, it maintains multiple communication channels, including phone, email, and social media, open around the clock to enable interaction with travelers and airport visitors. 

The complaints received through these channels often concern issues such as boarding passes, employee behavior, and services for persons with disabilities and limited mobility. 


Oil, gas markets surge amid Strait of Hormuz disruptions, Saudi intercepts drones at Ras Tanura

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Oil, gas markets surge amid Strait of Hormuz disruptions, Saudi intercepts drones at Ras Tanura

JEDDAH: Oil prices surged by as much as 13 percent on March 2 after retaliatory Iranian attacks disrupted shipping in the Strait of Hormuz, following Israeli and US strikes on Iranian military sites.

Brent crude futures rose to as much as $82.37 a barrel, the highest since January 2025, before easing to trade up $5.73, or 7.86 percent, at $78.60 by 9:42 a.m. GMT.

US West Texas Intermediate crude climbed to an intraday high of $75.33, up over 12 percent and the highest since June, though it later pared gains and was up $4.82, or 7.19 percent, at $71.84.  

Both benchmarks jumped as a sustained exchange of counterattacks damaged tankers and sharply disrupted shipments in the Strait of Hormuz, a waterway between Iran and Oman that connects the Gulf to the Arabian Sea.  

On a typical day, tankers carrying oil equal to about one-fifth of global demand pass through the Strait from Saudi Arabia, the UAE, and Iraq, as well as Iran and Kuwait. The waterway also handles diesel, jet fuel and gasoline shipments bound for major Asian markets such as China and India, Reuters reported.

“Markets are acknowledging the seriousness of the conflict, but are also signaling that, for now, this is a geopolitical shock, not a systemic crisis," Reuters quoted Priyanka Sachdeva, senior analyst at Phillip Nova, as saying.  

The International Energy Agency is in touch with major producers in the Middle East, director Fatih Birol said on March 1. The energy watchdog coordinates the release of strategic petroleum reserves from developed countries during emergencies.  

Globally, visible oil inventories stood at 7.83 billion barrels, enough for 74 days of demand, which is near a historical median, according to Goldman Sachs.  

Citi expects Brent to trade between $80 and $90 a barrel this week amid the ongoing conflict. It also warned that if the region’s oil infrastructure were attacked, prices could rise to $120 a barrel, with the likelihood of this scenario estimated at 20 percent.  

"Our baseline view is that the conflict could de-escalate within one to two weeks if the Iranian leadership changes or the US decides to step back after achieving its objectives against Iran’s missiles and nuclear program," Citi analysts led by Max Layton wrote.  

Saudi intercepts drones near Ras Tanura refinery

Amid a widening wave of Iranian drone and missile strikes on Gulf countries following Tehran’s retaliation for US‑Israeli attacks, the Kingdom said on March 2 it intercepted and destroyed two drones that attempted to strike the Ras Tanura refinery, according to an official statement.

A senior official at the Ministry of Energy said that on March 2, the Ras Tanura oil refinery sustained minor damage from debris caused by the interception of the drones near the facility, according to the Saudi Press Agency, or SPA.

The official added that the incident resulted in a small fire that was promptly handled by emergency teams, emphasizing that no injuries or fatalities were reported.

“Some operational units at the refinery were temporarily shut down as a precaution, but supplies of crude oil and petroleum products to local markets were not affected,” SPA reported, citing the official.

Gas markets face heightened risk  

European natural gas prices could more than double if shipments through the Strait of Hormuz were halted for a month, Goldman Sachs said.

Analysts at Goldman Sachs wrote in a note dated March 1 that indicators in Europe and Asia have barely priced in the risk premiums associated with Iran.  

Around one-fifth of the world’s liquefied natural gas, mostly from Qatar, passes through this strait, and a one-month disruption could push European gas prices and spot LNG in Asia up by 130 percent, to $25 per million British thermal units, they said.  

Egypt redirects gas and electricity supplies  

Egypt has halted the supply of about 100 million cubic feet of natural gas per day to Syria and Lebanon via the “Arab Gas Pipeline,” following a suspension of supplies it receives from Israel’s Tamar and Leviathan fields in the eastern Mediterranean, according to a government official who spoke to Asharq on condition of anonymity.  

The official said Cairo redirected volumes received through the regasification vessel Energeos Force, docked at Jordan’s port of Aqaba, to meet domestic demand and supply Jordan.

The move follows Israel’s suspension of about 1.1 billion cubic feet per day to Egypt and 300 million cubic feet to Jordan.

Egypt had previously agreed with Syria and Lebanon to regasify shipments for their benefit through its infrastructure, supplying 100 million cubic feet per day during the winter months.

Under the arrangement, Syria was to deliver 50 million cubic feet of this gas to Lebanon from its northern fields. These arrangements have now been frozen due to the current supply shortage.  

Under the latest developments, Cairo is currently receiving about 300 million cubic feet per day from the Aqaba unit, while Amman receives a similar volume to operate its power plants, compensating for the absence of Israeli gas.  

Egypt has increased its electricity exports to Jordan by about 29 percent, raising the supply to 225 megawatts instead of 175 MW, to help stabilize the Kingdom’s power system amid current regional developments, according to a government official who spoke to Asharq.

The official clarified that the increase in exported capacity will not affect domestic needs or loads, according to the assessment of the readiness of the national electricity grid.