Over 70,000 intending pilgrims register to use Pak Hajj App

A Muslim pilgrim takes a selfie at the Grand Mosque in the holy Saudi city of Makkah, early on August 30, 2017, on the eve of the start of the annual Hajj pilgrimage. (AFP/File)
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Updated 28 May 2024
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Over 70,000 intending pilgrims register to use Pak Hajj App

  • Around 179,210 Pakistanis will perform Hajj under government, private schemes this year
  • Hajj app launched last year by IT ministry and National Information Technology Board 

ISLAMABAD: Over 70,000 intending Pakistani Hajj pilgrims have registered so far for the ‘Pak Hajj App’ launched last year to facilitate Pakistanis in all stages of the spiritual journey, state news agency APP reported on Tuesday.

Pakistan’s IT ministry last December announced the launch of the app for both Android and iPhone, developed jointly with the National Information Technology Board (NITB).

Around 179,210 Pakistanis will perform Hajj under both the government and private schemes, with this year’s pilgrimage expected to run from June 14-19.

“Pak Hajj App, through which online monitoring of all Hajj-related activities is performed, has received an overwhelming response in a short span of time, with over 70,000 active intending Pakistani Hajj pilgrims registered so far,” APP reported. 

“Through this online service, the Ministry of Religious Affairs has received more than 20,000 suggestions/queries/complaints, which have been responded/resolved and disposed of in an efficient manner.”

The app provides all required information, including personal details of pilgrims and their groups as well as information about volunteers and additional facilities, Hajj dues, nominee information and bank account details.

Pilgrims can view their Hajj training schedules, including dates, times, and locations, through the app, which also displays flight details with flight numbers, departure cities, dates, and times for both departure and return flights. The app also presents information about Makkah and Madinah accommodations, including sector, building, and room details, and about the Maktab (camp) location.

The multilingual application allows pilgrims to check their Hajj dues and refund statuses as well as submit complaints, requests and general inquiries. At first two languages, English and Urdu were added, although the system has the provision to add more languages.

“It was established for improved coordination among all wings and departments of the Pakistan Hajj Mission to extend maximum facilities to intending Pakistani pilgrims,” DG Facilitation Cell and Complaint Management System in-charge Muhammad Ahmed Usmani told APP.

“It is greatly helping in the timely redressal of complaints of pilgrims and their proper guidance to minimize any inconvenience to them.”

The Facilitation Cell has a three-member National Information Technology Board (NITB) team of software engineers, mandated with removing technical glitches faced at the Hajj portal and improving system efficiency and quality. A five-member team is available at a call center to deal with complaints received on the portal.

Complaints could be lodged through the Pak Hajj App and WhatsApp, or by calling the Pakistan Hajj Mission’s helpline toll-free numbers: 00923376510003, 00923376510004, 00923376510005, and 00923063332555.

The nature of complaints, Usmani said, mostly related to accommodation, split families, room maintenance, lack of amenities, misplaced luggage and general lost and found services. 

“As soon as a complaint is lodged, it appears on the dashboard/mobile phone screen within no time, with the proper zone officer concerned monitoring it live,” Deputy Director and In-charge NITB Development Team Makkah, Muhammad Awais, told APP.

He said the two ministries had also introduced an online app called ‘Hajj Moavineen’ under which real-time monitoring of support staff was performed from their place of deployment, “with visibility to all high-ups.”

It had multiple features including searching for a ‘Hajji,’ lost and found luggage or pilgrims, gifts distribution, and medical treatment, Awais said.

“All the features are run by scanning the QR code of the Hajji’s identity card, which contains all the required details of the pilgrims.

“We are getting great feedback from the Hujjaj about the online applications, which is a source of great satisfaction and motivation for us. All the information is available on a single platform where notifications are sent to them. All maps are integrated, which greatly helps in finding missing Hajji.”

Speaking to Arab News at the launch event of the Hajj app last year, then IT Minister Dr. Umar Saif said there were “so many little” moving parts to Hajj that one constantly needed a maulim, the Arabic word for teacher, for advice and guidance.

“In this day and age, we have replaced this human interface with an application ... designed to be a virtual mualim who is always with you,” the IT minister said.

“The app learns your behavior. It loads the schedule. It loads the events that take place. It loads the current location, the time and the day, and continuously advises you what to do next.”

He said the app would be able to provide guidance on everything from bus schedules and meals to flights and luggage.

“It is designed for low literacy users because a lot of people going for Hajj, of course, can’t be taught to use an application in English and Urdu,” Said explained. 

“So, the app is designed specifically such that it continues to advise you, whether you are able to use the app or not, prompts you, advises you, proactively so that we make it easy for you to go through the entire process in steps of performing a Hajj.”

Baber Majid Bhatti, CEO of the National Information Technology Board, told Arab News the app also had an offline maps feature to facilitate pilgrims.


Police lodge case in prominent Pakistani businessman’s ‘kidnapping’ in Karachi after court intervention

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Police lodge case in prominent Pakistani businessman’s ‘kidnapping’ in Karachi after court intervention

  • Zulfiqar Ahmed, owner of Paracha Textile Mills and Mezan Group, was abducted from Karachi’s Mauripur area
  • Official says high-powered police teams formed to investigate the matter, hoping that it will be resolved soon

KARACHI: Police have registered a case into the “kidnapping” of a prominent Pakistani businessman in Karachi on the intervention of a high court, his lawyer said on Saturday, three days after the incident.
Zulfiqar Ahmed, managing director of Paracha Textile Mills and Mezan Group, was kidnapped from Mauripur Road on July 23 after he left his office in Sher Shah area, according to the police report. A white Toyota Surf vehicle intercepted their car and eight armed men forced Ahmed and his friend, Qaiser, into it before dropping Ahmed’s friend off a short distance away.
Ahmed’s friend informed about the kidnapping his family and the company, which submitted an application in the Kalri police station on the same day. When the police refused to register a complaint, the family requested the Sindh High Court (SHC) to intervene in the matter. Mian Ali Ashfaq, the counsel representing Ahmed and his family, said police registered a case after the court orders.
“The news [of Ahmed’s abduction] somehow gained traction on social media,” Ashfaq told Arab News on Saturday. “After social media spotlight about court order and my protest, my team of office associates went to the police station, where, after four hours, the FIR [First Information Report] was finally registered and a copy was provided to us by Friday afternoon.”
Pakistanis widely shared news about Ahmed’s abduction across social media platforms, calling on authorities to take steps for the release of the businessman, who is also widely regarded for his charity work.
Asad Raza, deputy inspector-general (DIG) of Karachi’s South district where the incident occurred, dismissed the allegations of police inaction in the case and said they had been working on it since it was first reported to them.
“It is insubstantial whether the FIR is registered instantly or after one day’s delay as long as we were working on the case when the abduction took place,” he told Arab News.
Ashfaq, counsel of the Ahmed family, said the SHC had issued notices to respondents and fixed the matter for a hearing on Tuesday. “We hope that Zulfiqar Ahmed will be recovered and reunited with the family before the next hearing,” he added.
On Friday, Karachi Police Chief Javed Alam Odho said two high-powered teams were investigating the case.
“A high-powered team, under the supervision of the DIG of the CIA [Crime Investigation Agency of police] and another under the DIG of the area, are working on it,” Odho told Arab News. “I am confident this case will be resolved soon.”


Authorities warn of floods, landslides as monsoon currents likely to penetrate parts of Pakistan

Updated 27 July 2024
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Authorities warn of floods, landslides as monsoon currents likely to penetrate parts of Pakistan

  • This year, Pakistan recorded its ‘wettest April since 1961,’ with 59.3mm rainfall and 144 deaths in thunderstorms, house collapses
  • A top UN official last month warned that an estimated 200,000 people in Pakistan could be affected by the upcoming monsoon season

ISLAMABAD: Pakistan’s National Disaster Management Authority (NDMA) on Saturday warned of flash floods and landslides as monsoon currents were likely to penetrate upper parts of the country over the next five days.
The monsoon currents from Arabian Sea may cause heavy rains from July 27 till July 31. Under the influence of this system, rainfall could trigger landslides, mudslides and cause boulders to fall, potentially disrupting roads, according to the NDMA.
The areas that are likely to be affected include upper parts of the Khyber Pakhtunkhwa province, Galiyat, Murree, Gilgit-Baltistan and Azad Kashmir. The rainfall can trigger hill torrents in Sulaiman and Kirthar mountain ranges as well as in DG Khan and Rajanpur regions.
“Flash floods can strike suddenly, catching people off guard,” the NDMA said in a statement. “Population at risk is advised to avoid flood waters and find a safe location away from flood-prone areas.”
The authority said it had issued instructions to all relevant departments to take necessary precautions to mitigate the possible effects of flooding and extreme weather.
“Even a mere six inches of moving water can knock you off your feet, and just one foot of moving water can sweep away a vehicle,” the NDMA noted in its advisory for the masses.
“Bridges can be hazardous during floods. Avoid crossing them if water is flowing rapidly. Avoid staying in weak structures. In case of intense rain, seek shelter in safe places such as schools, government buildings, or any concrete buildings.”
Pakistan is recognized as one of the most vulnerable countries to climate change effects in the world. This year, the South Asian country recorded its “wettest April since 1961,” with 59.3 millimeters rainfall and at least 144 deaths in thunderstorms and house collapses, mostly in Khyber Pakhtunkhwa, according to the authorities.
Last month, a UN official warned that an estimated 200,000 people in Pakistan could be affected by the upcoming monsoon season, which is expected to bring heavier rains than usual.
The United Nations, with help from local authorities, has prepared a contingency plan, with $40 million set aside to respond to any emergencies, said Mohamed Yahya, the newly appointed Resident Coordinator and Humanitarian Coordinator in Pakistan.
Unusually heavy rains in June 2022 triggered flash floods in many parts of the country, killing over 1,700 people, inflicting losses of around $30 billion, and affecting at least 30 million people.


Pakistani religious party vows to continue sit-in in Rawalpindi despite government’s offer for talks

Updated 27 July 2024
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Pakistani religious party vows to continue sit-in in Rawalpindi despite government’s offer for talks

  • Jamaat-e-Islami supporters have been holding a sit-in at a key intersection in Rawalpindi since Friday
  • The party wants the government to address cost-of-living crisis, remove additional taxes in the budget

ISLAMABAD: Jamat-e-Islami (JI), a Pakistani religio-political party, on Saturday vowed to continue its sit-in in Rawalpindi against the rising cost of living and additional taxes imposed in the latest budget, despite the government forming a negotiation committee for talks with the protesters.
The JI, led by Hafiz Naeem-ur-Rehman, announced the sit-in in Islamabad to call for a reduction in power tariff amid soaring inflation and to review Pakistan’s agreements with independent power producers (IPPs).
The party’s caravans entered the capital from different directions as the district administration closed the capital’s Red Zone, which houses top government offices and the diplomatic enclave, with shipping containers and roads leading to parliament.
“Our dharna will continue as long as the government accepts our demands for a significant reduction in inflation and electricity prices,” Aamir Baloch, a JI spokesperson, told Arab News.
“The party chief Hafiz Naeem-ur-Rehman will be announcing a fresh strategy for the protests, dharna and engagement with the government today afternoon.”
The government has formed a three-member committee, which includes Information Minister Attaullah Tarar and two senior members of the ruling Pakistan Muslim League-Nawaz (PML-N) party, to hold talks with the JI leadership.
“We are ready for negotiations, but don’t disrupt public life,” Tarar said at a news conference on Friday. “The government’s three-member committee will talk to you. Amir Muqam, Tariq Fazal Chaudhry and I will negotiate with you. Whenever you express willingness, we are ready for the negotiations.”
But Baloch said the party would continue its protest and JI chief Rehman would join the sit-in at Zero Point — a major intersection in the city where various key roads and highways connect with each other — on Saturday.
He said thousands of JI workers had already reached the area, despite the government’s “brutalities.”
“The police have arrested dozens of our peaceful workers from D-Chowk,” he said, referring to a key spot close to the parliament building in Islamabad.
“The government wants to incite the peaceful protesters through such strong-arm tactics. It will be responsible for any law-and-order situation, if our workers are not released immediately.”
Police in the capital have deployed additional contingents, including personnel with riot gears, to prevent any untoward incident.
The Rawalpindi-Islamabad Expressway has also been closed with shipping containers near the Zero Point bridge, where the JI protesters have gathered.
Baloch said the party leadership would announce their future course of action after reaching Zero Point.
“One thing is for sure,” he said. “We are here to stay and will definitely stage a sit-in to press the government to meet our legitimate demands regarding inflation and taxes.”


Protesters in northwest Pakistan end weeklong sit-in after CM assures no military operation being launched

Updated 27 July 2024
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Protesters in northwest Pakistan end weeklong sit-in after CM assures no military operation being launched

  • Pakistan’s government last month announced a new campaign to counter a fresh surge in militancy in areas along the border with Afghanistan
  • The announcement raised fears among locals as past operations displaced hundreds of thousands of people and destroyed livelihoods in region

PESHAWAR: Thousands of protesters, who had been staging a sit-in in Pakistan’s Bannu district for a week, on Friday called off their protest after Chief Minister Ali Amin Gandapur assured them that no military operation was being launched in the northwestern Khyber Pakhtunkhwa (KP) province.
Pakistan’s government last month announced a new campaign to counter a fresh surge in militancy in areas along the border with Afghanistan. Major opposition parties opposed the operation and in Bannu — where eight soldiers were killed in a suicide bombing last week — thousands held rallies to call for peace and security.
One of the key demands of the protesters in Bannu was for the government to not launch any new military operation in the province. They demanded that a spike in militant attacks in the region be tackled by empowering and better equipping civilian agencies like the police and the counter-terrorism department (CTD).
On Friday, CM Gandapur traveled to Bannu where he spoke to the protesters and announced at a rally that all their demands had been accepted in letter and spirit, lauding local elders for helping avert violence when two protesters were killed after gunfire triggered a stampede at the rally on June 19.
“I have a signed copy [of the demands]. It has been done the way you [protesters] wanted,” he told the gathering. “I’m the owner of this soil and land, no one can oppress me or coerce me. As chief minister, I declare that there will be no operation in the province.”
The announcement came a day after the provincial apex committee, which comprises civilian leaders and military commanders in the province, met to discuss the situation in Bannu. The KP government later clarified that police and the CTD would be tasked to take action against militants amid a surge in violence in the area.
The resentment for military operation stems from past displacement of hundreds of thousands of people and destruction of countless homes and businesses in successive military campaigns in KP that began in 2014. But Pakistani military spokesman Lt Gen Ahmed Sharif Chaudhry dispelled the fears this week, saying the newly proposed Azm-e-Istehkam campaign was not meant to be a full-scale military operation.
“We have offered sacrifices for our homeland and stood loyal to the country and its people. We left our homes and became nomads for our land and for the sake of peace,” Gandapur said. “We will offer sacrifices again but we will make the decisions ourselves and will not allow anyone to impose their decisions.”
The chief minister appreciated police for taking swift action against illegal armed groups in Bannu.
Provincial Minister for Public Health Engineering Pakhtunyar Khan, who hails from Bannu, said the people of the region had experienced “unspeakable hardships” for the sake of peace.
“We want peace for the entire province and we will not back down from this demand,” Khan said at the rally.
On Thursday, the apex committee said the judiciary would be requested to hold an inquiry into the Bannu shooting incident, a demand that had been put forward by protesters and Pakistan’s opposition alliance.
“Meanwhile, the government will hold its own inquiry and identify the persons responsible,” it said in a statement.


Pakistan plans to launch panda bonds, seeks cooperation of Chinese capital market investors

Updated 27 July 2024
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Pakistan plans to launch panda bonds, seeks cooperation of Chinese capital market investors

  • The bonds are denominated in China’s currency and will provide Pakistan access to Chinese capital markets
  • The finance minister also discusses the next CPEC stage, expected to emphasize business-to-business ties

ISLAMABAD: Federal Minister for Finance and Revenue Muhammad Aurangzeb briefed Governor of People’s Bank of China (PBoC) Pan Gongsheng on Pakistan’s plan to launch panda bonds during a meeting in Beijing on Friday in which they discussed a wide range of economic issues.
Panda bonds are sold in China’s domestic market and are denominated in its currency, though they are issued by non-Chinese entities. Pakistan plans to issue these bonds to diversify its funding sources and strengthen its foreign exchange reserves by attracting Chinese investors.
According to local media reports, the initial issuance is expected to raise between $250 million and $300 million, helping Pakistan improve its financial stability amid economic challenges like high inflation and declining forex reserves.
The minister spoke about the government’s economic policy during the meeting in which reprentatives of other financial institutions were also present.
“Underlining Pakistan’s plan to launch panda bonds, Minister for Finance briefed PBoC and other Financial Institutions about the steps taken so far and sought cooperation of the Chinese institutional investors in the capital market to seek benefit from the pro-business policies of the new [Pakistani] Government,” said a statement issued by the finance division after the meeting.
The Pakistani official also highlighted his country’s improving macroeconomic indicators, reforms in tax collection and energy sector and privatization of loss-making state-owned enterprises.
He applauded Chinese President Xi Jinping’s Belt and Road Initiative while reviewing the progress of its flagship China-Pakistan Economic Corridor (CPEC) project.
The minister noted the next phase of CPEC would focus on strengthening business-to-business cooperation, with private sector playing the central role in the development and economic growth.
He arrived in China on Thursday to open talks on power sector structural reforms suggested by the International Monetary Fund, two government sources quoted by Reuters.
Aurangzeb is also accompanied by Pakistan’s Power Minster Awais Ahmed Khan Leghari.
According to Reuters, both officials are expected to take up several proposals with the Chinese side, including reprofiling of nearly $15 billion energy sector debt.