Innovators challenged to improve pilgrim experience for people with mobility issues

Participants take on the challenge to look for innovative ways to help pilgrims with mobility issues in different categories, manual wheelchairs, electric vehicles, golf carts and trailers, and other creative mobility ideas. (SPA)
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Updated 16 May 2024
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Innovators challenged to improve pilgrim experience for people with mobility issues

  • During a week-long event, 250 people on 39 teams are working to develop innovative products and services to serve the mobility needs of pilgrims

MAKKAH: Innovators and entrepreneurs have been challenged to find ways to enhance the pilgrim experience in Makkah for people with mobility issues.

To help them develop solutions, provide support and encourage collaborations, the General Authority for the Affairs of the Grand Mosque and the Prophet’s Mosque, Umm Al-Qura University and investment business Wadi Makkah Co. organized a week-long event that began at the company’s headquarters on Sunday.

The specific goal is to improve pilgrim services through the development of innovative ways to help people who find it difficult to complete Hajj rituals such as Tawaf (walking around the Kaaba in the Grand Mosque seven times) and Sa’i (moving repeatedly between the Safa and Marwah hills at the mosque). The challenge includes four categories covering the use of manual wheelchairs, electric vehicles, golf carts and trailers, and a fifth, open section for creative mobility ideas.

Ali Al-Shaery, the CEO of Wadi Makkah, said he was proud of the company’s participation in this collaborative effort, and highlighted the significant role it can play in improving pilgrims’ mobility.

“We are contributing to realizing the Vision of our beloved kingdom, enriching the experience of pilgrims, and increasing the number of pilgrims and Umrah performers by 2030,” he said.

“Through this challenge, we aim to provide participants with a knowledge boost, cultural enrichment and empowerment through specialized workshops and expert mentors.”

The general authority is giving participants a sense of the nature of pilgrim-mobility issues, he added, while mentors from Wadi Makkah are providing technical, innovative and entrepreneurial knowledge.

A panel of judges from various sectors related to Hajj and Umrah will select the most promising solutions proposed during the event, Al-Shaery said.

Ammar Attar, a faculty member at Umm Al-Qura University and coordinator of the mobility vehicles category of the challenge, said it was important to engage the academic community in efforts to tackle real-world issues.

“We aim to activate the role of faculty members, students and researchers in designing creative and innovative solutions that enrich the Tawaf and Sa’i experience,” he said.

He added that 250 people on 39 teams are working with the best tools to develop innovative products and services that can best serve the needs of pilgrims.

Ahmed Morsi, an entrepreneurship projects engineer with Wadi Makkah, said participants in the challenge have been provided with the tools they need to help come up with ideas that can significantly improve the pilgrim experience through the use of manual and electric wheelchairs, golf carts and trailers.

“Mentors have been provided to offer guidance and advice during the challenge period in developing ideas, designing products and building the first model, with the aim of assisting innovators, entrepreneurs and the Makkah community in creating a conducive environment and providing all essentials for achieving success stories that enhance the experience of pilgrims and Umrah performers,” Morsi added.

Prizes of SR10,000 ($2,666) will be awarded to the best projects chosen by judges in each of the five categories.


Hajj Ministry suspends Umrah firm, overseas agent for violations

Updated 46 min 43 sec ago
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Hajj Ministry suspends Umrah firm, overseas agent for violations

  • Company fails to provide housing for Umrah pilgrims
  • Actions to ‘safeguard’ rights of visitors, says ministry

RIYADH: Saudi Arabia’s Ministry of Hajj and Umrah on Sunday announced the suspension of an Umrah company and its overseas agent for failing to provide contracted accommodation for pilgrims.

In a statement carried by the Saudi Press Agency, the ministry said the company violated regulations governing services for Umrah pilgrims and visitors to the two holy mosques.

It noted that several pilgrims arrived in the Kingdom without mandated accommodation. This prompted immediate action against the company and its overseas agent, the ministry stated.

Pilgrims circumambulate the Holy Kaaba at the Grand Mosque in Makkah in this photo taken earlier this month. (SPA)

“The measures are intended to safeguard the rights of affected pilgrims, prevent a recurrence of such violations, and ensure the continued enhancement of service quality,” it added.

Last June, the ministry suspended seven Umrah companies due to deficiencies in providing transport services for pilgrims.

In an earlier report quoting the Hajj Ministry and the General Authority for the Care of the Affairs of the Two Holy Mosques, the SPA said more than 1.7 million Muslims from all over the world arrived in the Kingdom to perform Umrah during the month of Jumada Al-Akhirah, corresponding to Nov. 22 to Dec. 20.