Saudi Arabia launches Digital Transformation Index 2024 amid e-government growth

The initiative intends to improve the quality of e-government services. Shutterstock.
Short Url
Updated 26 March 2024
Follow

Saudi Arabia launches Digital Transformation Index 2024 amid e-government growth

RIYADH: The latest edition of a framework designed to enhance e-government services and accelerate digital innovation in Saudi Arabia has been launched.

The Digital Transformation Index for 2024 seeks to elevate the commitment levels of the public sector to decisions and directives concerning technological evolution. 

Additionally, it aims to improve the quality of e-government services offered to beneficiaries and contribute to the Kingdom’s international leadership in this field, as reported by the Saudi Press Agency. 

The 2024 index was unveiled during a virtual workshop organized by tje Saudi Digital Government Authority that brought together over 2,000 specialists from 233 government entities, as reported by SPA.  

The topics covered included refining measurement methodologies, significant revisions to the Digital Transformation Core Criteria document, sharing success stories from DTI 2023, and outlining the roadmap for the ongoing cycle.  

The document has undergone revisions, now comprising 96 standards, down from the 125 featured in the previous year’s version.  

In 2023, a total of 226 government entities participated in the index, collectively achieving a progress rate of 85.53 percent. 

Furthermore, 88 such bodies successfully advanced to the innovation and integration stages.  

In the 2022 index, government agencies advanced by 80.96 percent, compared to 69.39 percent in 2021.  

Ahmed Mohammed Al-Suwaiyan, governor and board member of the Digital Government Authority, highlighted that the DTI serves as a crucial technological empowerment tool for the transformation journey.   

He underscored that it reinforces the strategic objectives of e-governance in the Kingdom, aligning seamlessly with the targets outlined in Vision 2030, which aims for Saudi Arabia to emerge as a premier global leader in digital administration.  

Al-Suwaiyan explained that the DTI seeks to fulfill the requisites of digitization, develop e-governance, and enhance the performance and effectiveness of government entities.  

According to the governor, this initiative accelerates the pace of digitalization in the Kingdom, enhances beneficiary satisfaction, and improves quality of life.  

Saudi Arabia has been actively pursuing innovative initiatives to modernize its infrastructure and enhance its technological capabilities.  

The Kingdom inaugurated the Industrial Artificial Intelligence Academy in February, in partnership with the Saudi Data and Artificial Intelligence Authority and US-based tech firm NVIDIA.  

The academy highlights the significance of cultivating skilled national talents to compete on a global scale.  

Its objective is to equip a generation proficient in utilizing industrial AI to revolutionize intelligent environments and processes, while also promoting partnerships with top technical organizations to pioneer cutting-edge technologies.  

Saudi Arabia ranked first in the Government Electronic and Mobile Services Maturity Index for 2023, issued by the UN Economic and Social Commission for Western Asia, maintaining its lead for the second consecutive time with a high maturity score of 93 percent in the overall index result, according to the authority.  

The GEMS Index categorizes 17 countries annually based on the advancement of 84 key government services offered to both individuals and businesses through online portals and smart applications, utilizing three sub-indicators.  

Saudi Arabia has achieved distinction by securing the top position across all categories, accompanied by significant progress in each indicator.


Saudi Arabia ranks 2nd globally in digital government, World Bank 2025 index shows


Updated 18 December 2025
Follow

Saudi Arabia ranks 2nd globally in digital government, World Bank 2025 index shows


WASHINGTON: Saudi Arabia has achieved a historic milestone by securing second place worldwide in the 2025 GovTech Maturity Index released by the World Bank.

The announcement was made on Thursday during a press conference in Washington, DC, which evaluated 197 countries.

The Kingdom excelled across all sub-indicators, earning a 99.64 percent overall score and placing it in the “Very Advanced” category.

It achieved a score of 99.92 percent in the Core Government Systems Index, 99.90 percent in the Public Service Delivery Index, 99.30 percent in the Digital Citizen Engagement Index, and 99.50 percent in the Government Digital Transformation Enablers Index, reflecting some of the highest global scores.

This includes outstanding performance in digital infrastructure, core government systems, digital service delivery, and citizen engagement, among the highest globally.

Ahmed bin Mohammed Al-Suwaiyan, governor of the Digital Government Authority, attributed this achievement to the unwavering support of the Saudi leadership, strong intergovernmental collaboration, and effective public-private partnerships.

He highlighted national efforts over recent years to re-engineer government services and build an advanced digital infrastructure, which enabled Saudi Arabia to reach this global standing.

Al-Suwaiyan emphasized that the Digital Government Authority continues to drive innovation and enhance the quality of digital services, in line with Saudi Vision 2030, supporting the national economy and consolidating the Kingdom’s transformation goals.

The 2025 GTMI data reflects Saudi Arabia’s excellence across key areas, including near-perfect scores in core government systems, public service delivery, digital citizen engagement, and government digital transformation enablers. This balanced performance places the Kingdom firmly in the “Grade A” classification for very advanced countries, demonstrating the maturity of its digital government ecosystem.

Saudi Arabia’s progress in the index has been remarkable: from 49th place in the 2020 edition, to third in 2022, and now second in 2025, confirming its status as a global leader in digital transformation and innovation.

The achievement also reflects the Kingdom’s focus on putting people at the center of digital transformation, enhancing user experience, improving government efficiency, and integrating artificial intelligence and emerging technologies across public services.