Saudi air passenger complaints drop 41% in October: GACA 

Saudia came second with 27 complaints per 100,000 travelers and a resolution rate of 99 percent. File
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Updated 23 November 2023
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Saudi air passenger complaints drop 41% in October: GACA 

RIYADH: Complaints of air passengers in Saudi Arabia recorded a 41 percent drop to 950 in October compared to the previous month, according to the General Authority of Civil Aviation. 

GACA, in its monthly report released on Wednesday, revealed that it received 1,626 and 1,442 complaints in September and August respectively. 

However, complaints in October rose 16 percent compared to the 812 filed in the same month last year. 

Saudi Arabia’s low-cost airline flynas received the fewest complaints among carriers, with 27 complaints per 100,000 travelers and a 100 percent timely handling rate, said the report. 

Saudia came second with 27 complaints per 100,000 travelers and a resolution rate of 99 percent. 

flyadeal came in third with 49 grievances per 100,000 travelers and a timely handling rate of 86 percent. 

According to the authority, the most common complaints in August were related to flights, luggage services and tickets. 

Among international airports serving more than 6 million passengers annually, Jeddah’s King Abdulaziz International Airport had the lowest complaint rate at 1 percent per 100,000 passengers. 

Among domestic airports, Qaisumah domestic airport had the lowest rate at 4 percent per 100,000 travelers. 

GACA’s monthly classification report aims to inform passengers about the performance of air transport service providers and airports.   

The authority believes that such information could help passengers make informed choices, along with increasing transparency of the aviation sector in the Kingdom. 

On Nov. 16, another GACA report revealed that KAIA outperformed other terminals in the Kingdom for overall performance in October. 

It said that the Jeddah airport secured the top position in the category of international gateways, serving over 15 million passengers annually, achieving a compliance rate of 91 percent. 

Strengthening the aviation sector has been crucial for the Kingdom as it eyes to become a global business and tourism hub aligned with the goals outlined in Vision 2030. 

Through its National Aviation Strategy, the Kingdom aims to enhance air connectivity to 250 destinations, serving 330 million passengers, and double air cargo capacity to 4.5 million tons by 2030. 


Multilateralism strained, but global cooperation adapting: WEF report

Updated 10 January 2026
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Multilateralism strained, but global cooperation adapting: WEF report

DUBAI: Overall levels of international cooperation have held steady in recent years, with smaller and more innovative partnerships emerging, often at regional and cross-regional levels, according to a World Economic Forum report.

The third edition of the Global Cooperation Barometer was launched on Thursday, ahead of the WEF’s annual meeting in Davos from Jan. 19 to 23.

“The takeaway of the Global Cooperation Barometer is that while multilateralism is under real strain, cooperation is not ending, it is adapting,” Ariel Kastner, head of geopolitical agenda and communications at WEF, told Arab News.

Developed alongside McKinsey & Company, the report uses 41 metrics to track global cooperation in five areas: Trade and capital; innovation and technology; climate and natural capital; health and wellness; and peace and security.

The pace of cooperation differs across sectors, with peace and security seeing the largest decline. Cooperation weakened across every tracked metric as conflicts intensified, military spending rose and multilateral mechanisms struggled to contain crises.

By contrast, climate and nature, alongside innovation and technology, recorded the strongest increases.

Rising finance flows and global supply chains supported record deployment of clean technologies, even as progress remained insufficient to meet global targets.

Despite tighter controls, cross-border data flows, IT services and digital connectivity continued to expand, underscoring the resilience of technology cooperation amid increasing restrictions.

The report found that collaboration in critical technologies is increasingly being channeled through smaller, aligned groupings rather than broad multilateral frameworks.  

This reflects a broader shift, Kastner said, highlighting the trend toward “pragmatic forms of collaboration — at the regional level or among smaller groups of countries — that advance both shared priorities and national interests.”

“In the Gulf, for example, partnerships and investments with Asia, Europe and Africa in areas such as energy, technology and infrastructure, illustrate how focused collaboration can deliver results despite broader, global headwinds,” he said.

Meanwhile, health and wellness and trade and capital remained flat.

Health outcomes have so far held up following the pandemic, but sharp declines in development assistance are placing growing strain on lower- and middle-income countries.

In trade, cooperation remained above pre-pandemic levels, with goods volumes continuing to grow, albeit at a slower pace than the global economy, while services and selected capital flows showed stronger momentum.

The report also highlights the growing role of smaller, trade-dependent economies in sustaining global cooperation through initiatives such as the Future of Investment and Trade Partnership, launched in September 2025 by the UAE, New Zealand, Singapore and Switzerland.

Looking ahead, maintaining open channels of communication will be critical, Kastner said.

“Crucially, the building block of cooperation in today’s more uncertain era is dialogue — parties can only identify areas of common ground by speaking with one another.”