RIYADH: King Khalid International Airport has been ranked top in service levels and travel experience aspects compared to other international airports in the Kingdom, according to the General Authority of Civil Aviation.
The Riyadh-based international airport clinched the top spot for achieving a commitment rate of 64 percent in April, even though it dropped from 82 percent in March.
The number of passengers handled annually at the airport exceeded 15 million, according to the GACA monthly performance report.
The authority has set 14 key performance indicators to assess an airport’s performance. Those include passengers’ waiting time from checking in, security procedures, and time spent at baggage claims.
The study also assessed passport and customs screening areas along with facilities available to people with special needs.
According to the monthly report, King Abdulaziz International Airport in Jeddah secured the second spot with a commitment rate of 36 percent, down from 73 percent the month before.
In the second category of international airports across the Kingdom, where the annual passenger volume ranges from 5 million to 15 million, Prince Mohammad bin Abdulaziz International Airport in Madinah topped the list with a 73 percent commitment rate.
Following this was King Fahd International Airport in Dammam, with a commitment rate of 64 percent, noted the report.
Abha International Airport ranked first in the third category of the Kingdom’s international airports, where annual passenger volume ranges between 2 million and 5 million, with a 100 percent commitment rate.
The report further noted that King Abdullah bin Abdulaziz Airport in Jizan came next with a 73 percent commitment rate in April.
In the fourth category, Al-Ahsa International Airport in Qassim ranked first. It handles less than 2 million passengers annually with a 100 percent commitment rate and a higher overall average waiting time for departing and arriving flights than other airports across the Kingdom.
In the fifth category of domestic airports, Arar Airport outperformed all other airports in the average waiting time for departure and flight arrival.
