Twitter staff no longer able to ensure users’ safety, insiders reveal

The report highlights how since October 2022, hate speech, misogyny, disinformation, conspiracies and abusive content have seen a steep increase on the platform. (AFP/File)
Short Url
Updated 06 March 2023
Follow

Twitter staff no longer able to ensure users’ safety, insiders reveal

  • BBC investigation highlights how Twitter is like a ‘building on fire’
  • Elon Musk hits back at report by mocking findings

LONDON: A BBC investigation revealed on Monday that Twitter lacks the resources to ensure users’ safety.

Speaking to BBC Panorama, Twitter insiders expressed concern about the dramatic restructuring of the company following Elon Musk’s takeover.

Current and former employees claimed that the company is no longer able to protect users from trolling, state-coordinated disinformation and child sexual exploitation, following lay-offs and changes under the new owner’s leadership.

The report highlights how since October 2022, hate speech, misogyny, disinformation, conspiracies and abusive content have seen a steep increase on the platform.

The Institute for Strategic Dialogue think tank said the number of identified accounts following misogynistic and abusive profiles had risen by 69 percent over the last five months, evidence of the “permissive environment” favored by Musk’s new policies.

Multiple sources argued that Twitter’s huge disruption in staffing has created a chaotic environment that employees are trying to navigate, adding that teams are having to shift their focus to cover roles left vacant.

“For someone on the inside, it’s like a building where all the pieces are on fire,” one of the sources said.

“A totally new person, without the expertise, is doing what used to be done by more than 20 people. That leaves room for much more risk, many more possibilities of things that can go wrong.”

Twitter’s former head of content design, Lisa Jennings Young, affirmed that prior to the takeover, the company was making “good headway” at limiting trolling on the platform.

“It was not at all perfect. But we were trying, and we were making things better all the time,” she said.

Ray Serrato, a former Twitter worker who tackled state-sponsored disinformation, said that the team he used to work for had been “decimated” and only has minimized capacity today.

He said: “Twitter might have been the refuge where journalists would go out and have their voice be heard and be critical of the government. But I’m not sure that’s going to be the case anymore.

“There are a number of key experts that are no longer in that team that would have covered special regions, or threat actors, from Russia to China.”

Early on Monday, Musk hit back at the report with mockery and sarcasm, posting a tweet on his page saying he was sorry “for turning Twitter from nurturing paradise into place that has…trolls.”

He also reacted to a user who claimed that before Musk’s takeover of the platform, he had never been the target of online abuse.

“It was a beautiful utopia. Now I fear for my life daily,” the user said.

In response, Musk wrote: “Literally roflmao.”


Prince Harry’s war against UK press reaches showdown with Daily Mail case

Updated 16 January 2026
Follow

Prince Harry’s war against UK press reaches showdown with Daily Mail case

  • Prince Harry to give evidence in London court for second time
  • Media accused of phone hacking and other privacy intrusions

LONDON:Prince Harry’s war against the British press heads into a final showdown next week with the start of his
privacy ​lawsuit against the publisher of the powerful Daily Mail newspaper over alleged unlawful action he says contributed to his departure for the US
The 41-year-old Harry, a boy when his mother Princess Diana died in a 1997 car crash with paparazzi in pursuit, has long resented the often aggressive tactics of British media and pledged to bring them to account.
Harry, who is King Charles’ younger son, and six other claimants including singer Elton John are suing Associated Newspapers over years of alleged unlawful behavior, ranging from bugging phone lines to obtaining personal health records.
Associated has rejected any wrongdoing, calling the accusations “preposterous smears” and part of a conspiracy.
Over the course of nine weeks, Harry, John and the other claimants – John’s husband David Furnish, actors Liz Hurley and Sadie ‌Frost, campaigner Doreen ‌Lawrence, and former British lawmaker Simon Hughes – will give evidence to the High Court ‌in London ⁠and be ​grilled by ‌Associated’s lawyers.
The prince is due to appear next Thursday. It will be his second such court appearance in the witness box in three years, having become the first British royal to give evidence in 130 years in 2023 in another lawsuit.
Current and former senior Associated staff, including a number of editors of national newspapers, will likewise be quizzed by the claimants’ legal team. The stakes for both sides are high, with not just the reputation of media and claimants on the line, but because legal costs are set to run into tens of millions of pounds. Critics say Harry, the Duke of Sussex, is bitter over unfavorable coverage, from partying in his youth to quarrelling with his family and leaving ⁠the UK in later years.
But supporters say it is a noble cause against sometimes immoral media.
“He seems to be motivated by a lot more than money,” said Damian Tambini, ‌an expert in media and communications regulation and policy at the London School ‍of Economics.
“He’s actually trying to, along with many of the ‍other complainants, affect change in the newspapers.”
Harry and his American wife Meghan have cited media harassment as one of the main ‍factors that led them to stepping down from royal duties and moving to California in 2020. Elton John, 77, also has history in the courts with the British press, successfully suing newspapers including the Daily Mail for libel. He received 1 million pounds ($1.34 million) from the Sun in a 1988 settlement over a false allegation about sex sessions with male prostitutes.
Having successfully sued Mirror Group Newspapers, and also won damages, an apology ​and some admission of wrongdoing from Rupert Murdoch’s News Group Newspapers (NGN), the case against Associated could be Harry’s most significant. The 130-year-old Daily Mail, renowned for championing traditional, conservative values, for decades has been one of, if not ⁠the most powerful media force within Britain and unlike the Mirror and NGN has not been embroiled in the phone-hacking scandal.
It says it gives voice to millions in “Middle England,” holding the rich, powerful and famous to account.
In 1997, it famously ran a front page denouncing five men accused of the racist killing of Black teenager Stephen Lawrence as murderers and challenging anyone to sue if that was wrong.
The case was a defining moment in race relations in Britain.
Despite that, one of those now suing the Mail is Doreen Lawrence, the mother of murdered Stephen, who says journalists tapped her phones, monitored her bank accounts and phone bills, and paid police for confidential information.
The Associated case will mark one of the final airings in court of accusations of phone-hacking which have dogged the British press for more than 20 years.
The practice of unlawfully accessing voicemails fully burst onto the public agenda in 2011, leading to the closure of Murdoch’s News of the World tabloid, the jailing of its former editor who had later worked as a communications chief for ex-Prime Minister David Cameron, and ‌a public inquiry.
Murdoch’s NGN and the Mirror Group have since both paid out hundreds of millions of pounds to victims of the unlawful activity.
If the claimants lose, Tambini said, “this could be the moment when phone hacking, finally, as a set of issues, went away.”