DUBAI: Google unveiled two new tools on Tuesday, World Tourism Day, designed to help travel-related businesses in the Middle East and North Africa region.
Destination Insights and Hotel Insights, which were launched on the Travel Insights With Google website, aim to help businesses quickly identify travel trends and plan accordingly. They are free to use and available in English and Arabic.
For example, in the past eight months internet users in Saudi Arabia searched for information about many countries, including Azerbaijan, Egypt, Georgia, Thailand, the UAE and the UK, according to Google Trends. In addition, searches for “booking tickets” increased by 153 percent in the Kingdom compared with the previous year.
Over the same period in the UAE, people searched for local entertainment destinations including the Dubai Fountain and Dubai Butterfly Garden, along with hotels in the Emirates and Saudi Arabia. The number of searches for “ticket prices” in the UAE increased by 122 percent compared with the previous year.
“From our continuous conversations with travel partners around the region, we heard that timely insights are very much necessary for the travel industry at this period, especially with many local and regional events coming up,” said Anthony Nakache, managing director of Google MENA.
“This is why we’re very excited to bring a new insights portal for the region’s travel and tourism sector, to help businesses reach regular and new travelers.”
Google said its Destination Insights tool provides travel businesses, governments and tourism boards with a clearer picture of the leading sources of demand for a destination, and the places and attractions within their countries that travelers are most interested in visiting.
It also allows businesses and authorities to explore the ways in which tourism demand is changing compared with previous months or years, and adjust their marketing campaigns accordingly.
According to Google, the Hotel Insights tool provides businesses with in-depth information about interest in their accommodations, aiding understanding about the sources of that interest and how best to attract new guests by creating a stronger digital presence.
The launch of the tools comes as the travel industry begins to bounce back following a challenging few years as a result of COVID-19 restrictions. The value of the travel and tourism sector in the Middle East alone is expected to reach $246 billion this year, based on a recent study, Nakache said.
Google said it will continue to develop tech-driven tools that can help businesses in the travel and tourism sector better engage with customers.
