Planning an Umrah trip could quickly turn into a daunting task given the many aspects that are involved. From booking flights and accommodations to ground transfers, the entire process could prove to be what more than one person can handle.
With this in mind, Zamzam.com, an online platform for Umrah travels, is offering B2C visa services directly to consumers, becoming the first online travel agency platform for religious travels.
Established through a joint venture with TBO.com, the world’s leading travel distribution technology platform, Zamzam.com is headquartered in Saudi Arabia and certified by the Ministry of Hajj and Umrah.
Curated and carefully designed packages that meet the needs of pilgrims coming from all over the Kingdom, the wider GCC regions, and the world, can now be easily booked, taking into consideration the cultural preferences and other aspects to help turn the pilgrimage into a spiritual journey. The packages include an extensive inventory of leading properties and transfer services among others, available in a few clicks through the B2C portal.
Omar Seraj Akbar, CEO of Zamzam.com, said: “In line with our core values, we are proud to announce the launch of the B2C services on Zamzam.com. We thank the Ministry of Hajj and Umrah for providing Zamzam.com with this service. Umrah travelers booking directly on the platform are now able to enjoy a seamless booking experience, with or without registration on the portal, and benefit from a variety of handpicked services that provide unique value-added propositions for a divine customer experience.”
The OTA platform’s services include VIP meet and assist services at the Jeddah airport, guided Umrah tours, special programs to enrich the visitors’ experience, and premium services for executives, royal delegations and guests.
To ensure the success of its B2C operations, Zamzam.com has a dedicated call center facility with experienced multilingual staff, and an automated WhatsApp chatbot and email support, serving customers round the clock throughout the year.
In addition, the platform has partnered with several financial institutions such as VFS, Merit, Abu Dhabi Commercial Bank and Buy Now Pay Later to offer exclusive loyalty programs for customers with relevant credit cards.
With the aim to revolutionize the travel experience for religious travelers coming to Saudi Arabia from more than 110 countries across the globe, Zamzam.com is committed to creating meaningful pilgrimage experiences for individuals, partner agents, industry professionals, and destination managers alike.
