Social media platforms doing little to combat online hate speech in the Arab world: Experts 

Precious little has been done in the Arab world to hold Facebook and other social networking platforms to account for distributing extremist ideas, bigoted views and hate speech. (AFP/File Photo)
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Updated 09 October 2021
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Social media platforms doing little to combat online hate speech in the Arab world: Experts 

  • Testimony of whistleblower Frances Haugen confirms lax approach to combating online extremism 
  • Facebook insists its technology proactively identifies hate speech in over 40 languages, including Arabic

LONDON: For a platform with at least 2.91 billion “friends,” Facebook has been creating a lot of enemies of late, even among its own ranks.

Just this week, former Facebook employee and whistleblower Frances Haugen testified before members of the US Senate, delivering a scathing overview of how the world’s largest social networking site prioritizes profits over public safety.

This is in spite of its own extensive internal research, leaked to US media, which demonstrates the harm that Facebook and its products are causing worldwide to communities, democratic institutions and to children with fragile body image.

Yet, precious little has been done in the Arab world, for instance, to hold Facebook and other social networking platforms to account for the extremist ideas, bigoted views and hate speech that continue to find their way to millions of users across the region despite their supposed policing of content.

“With even just a quick search in Arabic, I found 38 groups or pages currently on Facebook with over 100 followers or likes that feature unmistakable references in their titles to the Protocols of the Elders of Zion, the most infamous example of anti-Jewish disinformation and hate speech in history,” David Weinberg, Washington director for international affairs at the Anti-Defamation League, told Arab News.

“One would think that if Facebook were even casually interested in proactively searching for horrific hate speech that blatantly violates its terms of service and could lead to deadly violence, that these sorts of pages would have been an easy place for them to start.”

Indeed, although Facebook removed millions of posts featuring hate speech from its platforms in 2020, it still has a lot of ground to cover, especially in languages other than English.

“Facebook has not fixed the real problem. Instead, it has created PR stunts. What Haugen said exposed all their wrongdoing,” Mohamad Najem, the Beirut-based executive director of SMEX, a digital rights organization focusing on freedom of expression, online privacy and safety, told Arab News.

“Unfortunately, all these threats are increasing and tech companies are doing the minimum about it.”




Former Facebook employee and whistleblower Frances Haugen testifies during a Senate Committee on Commerce, Science, and Transportation hearing entitled 'Protecting Kids Online: Testimony from a Facebook Whistleblower' on Capitol Hill, October 05, 2021 in Washington, DC. (AFP)

Responding to the allegation on Friday, a Facebook spokesperson told Arab News: “We do not tolerate hate speech on our platforms. Which is why we continue to invest heavily in people, systems and technology to find and remove this content as quickly as possible. 

“We now have 40,000 people working on safety and security at Facebook and have invested $13 billion into it since 2016. Our technology proactively identifies hate speech in over 40 languages globally, including Arabic. 

“Whilst we recognize there is more work to do, we are continuing to make significant improvements to tackle the spread of harmful content. 

“As our most recent Community Standards Enforcement Report showed, we’re finding and removing more hate speech on our platforms than ever before: the prevalence of hate speech — the amount of that content people actually see — on Facebook is now 0.05 percent of content viewed and is down by almost 50 percent in the last three quarters.”

Although Facebook has come under particular scrutiny of late, it is not the sole offender. The perceived laxity of moderation on microblogging site Twitter has also caused alarm.

Despite recently updating its policy on hate speech, which states that users must “not promote violence against or directly attack or threaten other people on the basis of race, ethnicity, national origin,” accounts doing just that are still active on the platform.




Major social media services including Facebook, Instagram and WhatsApp were hit by a massive outage on October 4, 2021, tracking sites showed, impacting potentially tens of millions of users.  (AFP)

“For example, Iran’s supreme leader is permitted to exploit Twitter using a broad array of accounts, including separate dedicated Twitter accounts, for his propaganda, not just in Persian, Arabic and English but also in Urdu, Spanish, French, German, Italian, Russian and Hindi,” Weinberg said.

“Twitter also permits the accounts of major media organs of Iranian-backed violent extremist groups such as Hamas, Hezbollah and Palestinian Islamic Jihad. Even Facebook hasn’t generally been that lax.”

Indeed, accounts in the Arab world, such as those of exiled Egyptian cleric Yusuf Al-Qaradawi and designated terrorist Qais Al-Khazali — both of whom have been featured in Arab News’ “Preachers of Hate” series — remain active and prominent, with the former accumulating 3.2 million followers.

In one of his hate-filled posts, Al-Qaradawi wrote: “Throughout history, God has imposed upon them (the Jews) people who would punish them for their corruption. The last punishment was that of Hitler. This was a divine punishment for them. Next time, God willing, it will be done at the hands of the faithful believers.”

The failure to consistently detect hate speech in languages other than English appears to be a common problem across social networking sites.

As Haugen pointed out in her Senate evidence, Facebook has “documentation that shows how much operational investment there was by different languages, and it showed a consistent pattern of underinvestment in languages that are not English.”




Haugen left Facebook in May and provided internal company documents about Facebook to journalists and others, alleging that Facebook consistently chooses profit over safety. (Getty via AFP)

As a result, extremist groups have been at liberty to exploit this lax approach to content moderation in other languages.

The consensus among experts is that, in the pursuit of profits, social media platforms may have increased social division, inspired hate attacks and created a global trust deficit that has led to an unprecedented blurring of the line between fact and fiction.

“I saw Facebook repeatedly encounter conflicts between its own profits and our safety,” Haugen told senators during her testimony on Tuesday.

“Facebook consistently resolved these conflicts in favor of its own profits. The result has been more division, more harm, more lies, more threats and more combat. In some cases, this dangerous online talk has led to actual violence that harms and even kills people.

“As long as Facebook is operating in the shadows, hiding its research from public scrutiny, it is unaccountable. Until the incentives change, Facebook will not change. Left alone, Facebook will continue to make choices that go against the common good. Our common good.”

The influence of social media companies on public attitudes and trust cannot be overstated. For instance, in 2020, a massive 79 percent of Arab youth obtained their news from social media, compared with just 25 percent in 2015, according to the Arab Youth Survey.




Supporters of US President Donald Trump, including Jake Angeli, a QAnon supporter known for his painted face and horned hat, protest in the US Capitol on January 6, 2021. (AFP/File Photo)

Facebook and other popular Facebook-owned products, such as Instagram and WhatsApp, which experienced an almost six-hour global outage on Monday, have been repeatedly linked to outbreaks of violence, from the incitement of racial hatred in Myanmar against Rohingya Muslims to the storming of the Capitol in Washington by supporters of outgoing President Donald Trump in January this year.

The company’s own research shows it is “easier to inspire people to anger than to other emotions,” Haugen said in a recent CBS News interview for “60 Minutes.”

She added: “Facebook has realized that if they change the algorithm to be safer, people will spend less time on the site, they’ll click on fewer ads, they’ll make less money.”

Many have applauded Haugen’s courage for coming forward and leaking thousands of internal documents that expose the firm’s inner workings — claims that Facebook CEO Mark Zuckerberg has said are “just not true.”

In recent months, the social networking site has been fighting legal battles on multiple fronts. In Australia, the government has taken Facebook to court to settle its status as a publisher, which would make it liable for defamation in relation to content posted by third parties.

Russia, meanwhile, is trying to impose a stringent fine on the social media giant worth 5-10 percent of its annual turnover in response to a slew of alleged legal violations.




Although Facebook removed millions of posts featuring hate speech from its platforms in 2020, it still has a lot of ground to cover. (AFP/File Photo)

Earlier this year, the G7 group of nations, consisting of Canada, France, Germany, Italy, Japan, the UK and the US, signed a tax agreement stipulating that Facebook and other tech giants, including Amazon, must adhere to a global minimum corporate tax of at least 15 percent.

In Facebook’s defense, it must be said that its moderators face a grueling task, navigating the rules and regulations of various governments, combined with the growing sophistication of online extremists.

According to Jacob Berntsson, head of policy and research for Tech Against Terrorism, an initiative launched to fight online extremism while also protecting freedom of speech, terrorist organization have become more adept at using social networking platforms without falling foul of moderators.

“I think to be very clear, Facebook can certainly improve their response in this area, but it is very difficult when, for example, the legal status of the group isn’t particularly clear,” Berntsson told Arab News.

“I think it all goes to show that this is massively difficult, and content moderation on this scale is virtually impossible. So, there are always going to be mistakes. There are always going to be gaps.”

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Twitter: @Tarek_AliAhmad


Violence against environmental journalists rises: Report

Updated 9 sec ago
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Violence against environmental journalists rises: Report

  • State actors repsonsible for the attacks in most cases, says UNESCO
SANTIAGO: Journalists who report on environmental issues face increasing violence around the world from both state and private actors, UNESCO said on Thursday, highlighting that 44 of these journalists have been murdered between 2009 and 2023.
More than 70 percent of the 905 journalists the agency surveyed in 129 countries said they had been attacked, threatened or pressured, and that the violence against them had worsened — with 305 attacks reported in the last five years alone.
UNESCO, the UN cultural agency, listed in its report physical attacks such as injuries, arrests and harassment, as well as legal actions, including defamation lawsuits and criminal proceedings, among others.
At least 749 journalists, groups of journalists and media outlets have been attacked in 89 countries across all regions, its report said, with state actors being responsible for at least half and private for at least a quarter.
“State actors — police, military forces, government officials and employees, local authorities — are responsible for most of the attacks for which perpetrator information is available,” the report said.
These journalists were covering a wide range of topics, including protests, mining and land conflicts, logging and deforestation, extreme weather events, pollution and environmental damage, and the fossil fuel industry.
Men were more frequently attacked in general and women more frequently digitally, the report said.
Of the 44 journalists that were murdered in 15 countries while reporting on environmental issues, the report said only five cases resulted in convictions. Perpetrators remain unidentified in 19 of the 44 murders.
At least 24 journalists survived murder attempts.

UNESCO awards press prize to Palestinian journalists in Gaza

Updated 14 min 34 sec ago
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UNESCO awards press prize to Palestinian journalists in Gaza

  • UN director says prize is tribute to their courage

PARIS: UNESCO on Thursday awarded its world press freedom prize to all Palestinian journalists covering the war in Gaza, where Israel has been battling Hamas for more than six months.
“In these times of darkness and hopelessness, we wish to share a strong message of solidarity and recognition to those Palestinian journalists who are covering this crisis in such dramatic circumstances,” said Mauricio Weibel, chair of the international jury of media professionals.
“As humanity, we have a huge debt to their courage and commitment to freedom of expression.”
Audrey Azoulay, director general at the UN organization for education, science and culture, said the prize paid “tribute to the courage of journalists facing difficult and dangerous circumstances.”
According to the New York-based Committee to Protect Journalists (CPJ), at least 97 members of the press have been killed since the war broke out in October, 92 of whom were Palestinians.
The war started with Hamas’s unprecedented October 7 attack on Israel that resulted in the deaths of 1,170 people, mostly civilians, according to an AFP tally of Israeli official figures.
Israel estimates that 129 captives seized by militants during their attack remain in Gaza. The military says 34 of them are dead.
Israel’s retaliatory offensive against Hamas has killed at least 34,596 people in Gaza, mostly women and children, according to the Hamas-run territory’s health ministry.


Russian state media is posting more on TikTok ahead of the US presidential election, study says

Updated 03 May 2024
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Russian state media is posting more on TikTok ahead of the US presidential election, study says

  • State-linked accounts are also active on other social media platforms and have a larger presence on Telegram and X than on TikTok, says Brookings Institution report
  • The report comes after Biden last month signed legislation forcing TikTok’s parent company — China-based ByteDance — to sell the platform or face a ban in the US

Russian state-affiliated accounts have boosted their use of TikTok and are getting more engagement on the short-form video platform ahead of the US presidential election, according to a study published Thursday by the nonprofit Brookings Institution.

The report states that Russia is increasingly leveraging TikTok to disseminate Kremlin messages in both English and Spanish, with state-linked accounts posting far more frequently on the platform than they did two years ago.
Such accounts are also active on other social media platforms and have a larger presence on Telegram and X than on TikTok. However, the report says user engagement — such as likes, views and shares — on their posts has been much higher on TikTok than on either Telegram or X.
“The use of TikTok highlights a growing, but still not fully realized, avenue for Russia’s state-backed information apparatus to reach new, young audiences,” reads the report, which drew data from 70 different state-affiliated accounts and was authored by Valerie Wirtschafter, a Brookings fellow in foreign policy and its artificial intelligence initiative.
The study notes that most posts do not focus on US politics but other issues, like the war in Ukraine and NATO. However, those that do tend to feature more divisive topics like US policy on Israel and Russia, and questions around President Joe Biden’s age, the Brookings report says.
A TikTok spokesperson said the company has removed covert influence operations in the past and eliminated accounts, including 13 networks operating from Russia.
The spokesperson said TikTok also labels state-controlled media accounts and will expand that policy in the coming weeks “to further address accounts that attempt to reach communities outside their home country on current global events and affairs.”
The Brookings report comes after Biden last month signed legislation forcing TikTok’s parent company — China-based ByteDance — to sell the platform or face a ban in the US. The potential ban is expected to face legal challenges.


US media experts demand review of New York Times story on sexual violence by Hamas on Oct. 7

Updated 03 May 2024
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US media experts demand review of New York Times story on sexual violence by Hamas on Oct. 7

  • 64 American journalism professionals sign letter accusing the newspaper of failing to do enough to investigate and confirm the evidence supporting the allegations in its story
  • It concerns a story headlined ‘Screams Without Words: Sexual Violence on Oct. 7’ that ran on the front page of the newspaper on Dec. 28

CHICAGO: Sixty-four American journalism professionals signed a letter sent to New York Times bosses expressing concern about a story published by the newspaper that accused Palestinians of sexual violence against Israeli civilians during the Oct. 7 attacks.
It concerns a story headlined “Screams Without Words: Sexual Violence on Oct. 7” that ran on the front page of the newspaper on Dec. 28 last year.
In the letter, addressed to Arthur G. Sulzberger, chairperson of The New York Times Co., and copied to executive editors Joseph Kahn and Philip Pan, the journalism professionals, who included Christians, Muslims and Jews, demanded an “external review” of the story.
It is one of several news reports by various media organizations that have been used by the Israeli government to counter criticisms of the brutal nature of its near-seven-month military response to the Hamas attacks, during which more than 34,000 Palestinians have been killed and most of the homes, businesses, schools, mosques, churches and hospitals in Gaza have been destroyed, displacing more than a million people, many of whom now face famine.
The letter, a copy of which was obtained by Arab News, states that “The Times’ editorial leadership … remains silent on important and troubling questions raised about its reporting and editorial processes.”
It continues: “We believe this inaction is not only harming The Times itself, it also actively endangers journalists, including American reporters working in conflict zones, as well as Palestinian journalists (of which, the Committee to Protect Journalists reports, around 100 have been killed in this conflict so far).”
Shahan Mufti, a journalism professor at the University of Richmond, a former war correspondent and one of the organizers of the letter, told Arab News that The New York Times failed to do enough to investigate and confirm the evidence supporting the allegations in its story.
“The problem is the New York Times is no longer responding to criticism and is no longer admitting when it is making mistakes,” he said. The newspaper is one of most influential publications in the US, he noted, and its stories are republished by smaller newspapers across the country.
This week, the Israeli government released a documentary, produced by pro-Israel activist Sheryl Sandberg, called “Screams Before Silence,” which it said “reveals the horrendous sexual violence inflicted by Hamas on Oct. 7.” It includes interviews with “survivors from the Nova Festival and Israeli communities, sharing their harrowing stories” and “never-before-heard eyewitness accounts from released hostages, survivors and first responders.”
In promotional materials distributed by Israeli consulates in the US, the producers of the documentary said: “During the attacks at the Nova Music Festival and other Israeli towns, women and girls suffered rape, assault and mutilation. Released hostages have revealed that Israeli captives in Gaza have also been sexually assaulted.”
Critics have accused mainstream media organizations of repeating unverified allegations made by the Israeli government and pro-Israel activists about sexual violence on Oct. 7, with some alleging it is a deliberate attempt to fuel anti-Palestinian sentiment in the US and help justify Israel’s military response.
Some suggest such stories have empowered police and security officials in several parts of the US to crack down on pro-Palestinian demonstrations, denouncing the protesters as “antisemitic” even though some of them are Jewish.
New York Mayor Eric Adams, for example, asserted, without offering evidence, that recent protests by students on college campuses against the war in Gaza had been “orchestrated” by “outside agitators.”
Israeli Prime Minister Benjamin Netanyahu has said the protests against his country’s military campaign in Gaza are antisemitic in nature.
Jeff Cohen, a retired associate professor of journalism at Roy H. Park School of Communications at Ithaca College, told Arab News The New York Times story was “flawed” but has had “a major impact in generating support for Israeli vengeance” in Gaza.
He continued: “Israeli vengeance has claimed the lives of tens of thousands of civilians. That’s why so many professors of journalism and media are calling for an independent investigation of what went wrong.
“That (New York Times) story, along with other dubious or exaggerated news reports — such as the fable about Hamas ‘beheading babies’ that President Biden promoted — have inflamed war fever.”
Cohen said the US media “too often … have promoted fables aimed at inflaming war fever,” citing as an example reports in 1990 that Iraqi soldiers had removed babies from incubators after their invasion of Kuwait. The assertions helped frame anti-Iraqi public opinion but years later they were proved to be “a hoax,” he added.
“On Oct. 7, Hamas committed horrible atrocities against civilians and it is still holding civilian hostages,” Cohen said. “Journalists must tell the truth about that, without minimizing or exaggerating, as they must tell the truth about the far more horrible Israeli crimes against Palestinian civilians.
“The problem is that the mainstream US news media have a long-standing pro-Israel bias. That bias has been proven in study after study. Further proof came from a recently leaked New York Times internal memo of words that its reporters were instructed to avoid — words like ‘Palestine’ (‘except in very rare cases’), ‘occupied territories’ (say ‘Gaza, the West Bank, etc.’) and ‘refugee camps’ (‘refer to them as neighborhoods, or areas’).”
Mufti, the University of Richmond journalism professor, said belligerents “on both sides” are trying to spin and spread their messages. But he accused Israeli authorities in particular of manipulating and censoring media coverage, including through the targeted killing of independent journalists, among them Palestinians and Arabs, and said this was having the greatest impact among the American public.
“Broadly speaking, a lot of the Western news media, and most of the world news media, do not have access to the reality in Gaza,” he said. “They don’t know. It is all guesswork.
“They are all reporting from Tel Aviv, they are reporting from Hebron, they are reporting from the West Bank. Nobody actually knows what the war looks like. It is all secondhand information.
“Most of the information is coming through the Israeli authorities, government and military. So, of course, the information that is coming out about this war is all filtered through the lens of Israel, and the military and the government.”
Mufti said the story published by The New York Times “probably changed the course, or at least influenced the course, of the war.”
He said it appeared at a time when US President Joe Biden was pushing to end the Israeli military campaign in Gaza “and it entirely changed the conversation. It was a very consequential story. And it so happens it was rushed out and it had holes in it … and it changed the course of the war.”
Mohammed Bazzi, an associate professor with the Arthur L. Carter Journalism Institute at New York University, told Arab News the letter demanding an “external review” of the story is “a simple ask.”
He added: “This story, and others as well, did play a role” in allowing the Israeli military to take action beyond acceptable military practices “and dehumanize Palestinians.” Such dehumanization was on display before Oct. 7, Bazzi said.
“In the Western media there seemed to be far less sympathetic coverage of Palestinians in Israel’s war in Gaza as a consequence of these stories,” he continued.
“We have seen much less profiles of Palestinians … we are beyond 34,000 Palestinians killed but we don’t have a true number or the true scale of the destruction in Gaza — there could be thousands more dead under the rubble and thousands more who will die through famine and malnutrition. This will not stop, as a consequence of what Israel has done.”
Bazzi said the Western media has contributed to the dehumanization of Palestinians more than any other section of the international media, while at the same time humanizing the Israeli victims.
“The New York Times has a great influence on the US media as a whole and sets a standard” for stories and narratives that other media follow, which is “more pro-Israel and less sympathetic to Palestinians,” he added.
Bazzi, among others, said The New York Times has addressed “only a handful of many questions” about its story and needs to do more to present a more accurate account of what happened on Oct. 7.
The letter to New York Times bosses states: “Some of the most troubling questions hovering over the (Dec. 28) story relate to the freelancers who reported a great deal of it, especially Anat Schwartz, who appears to have had no prior daily news-reporting experience before her bylines in The Times.”
Schwartz is described as an Israeli “filmmaker and former air force intelligence official.”
Adam Sella, another apparently inexperienced freelancer who shared the byline on the story, is reportedly the nephew of Schwartz’s partner. The only New York Times staff reporter with a byline on the story was Jeffrey Gettleman.
Media scrutiny of the story revealed that “Schwartz and Sella did the vast majority of the ground reporting, while Gettleman focused on the framing and writing,” according to the letter.
The New York Times did not immediately respond to requests by Arab News for comment.


Creative tech agency Engage Works to launch in Saudi Arabia

Updated 02 May 2024
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Creative tech agency Engage Works to launch in Saudi Arabia

  • Representation at the Saudi Entertainment and Amusement Expo 2024

DUBAI: Creative technology agency Engage Works has announced its expansion into Saudi Arabia with the acquisition of a new trade license in the Kingdom.

Steve Blyth, founder and group CEO of the agency, told Arab News: “Saudi Arabia feels like the center of the universe right now for the creation of cultural destinations and immersive experiences.

“We get to work on projects that probably wouldn’t happen anywhere else in the world right now. The wealth of untapped cultural assets the Kingdom wants to bring to life — for new, young and international audiences — is unsurpassed.”

The agency will be represented at the Saudi Entertainment and Amusement Expo 2024, which takes place at the Riyadh Front Exhibition and Conference Center from May 7-9.

Alex McCuaig, Engage Work’s strategy director, said: “This is a great opportunity for us to showcase our expertise in creating immersive experiences and to collaborate with other industry leaders to drive innovation and engagement in the region.”

The agency has already won several projects in the Kingdom and will be opening an office in the country in the coming months, he added.

Engage Works currently has premises in London and Dubai, and its clients include Emirates, Accenture, Google, KPMG, Microsoft, and EY.