DUBAI: Consumer intelligence company Talkwalker has acquired Reviewbox, an end-to-end review management platform.
Through this acquisition, Talkwalker will enable clients to monitor, analyze, and respond to product reviews and customer queries globally across hundreds of retailers, including Amazon and eBay.
“This acquisition will enable us to rapidly expand our product review capability,” said Tod Nielsen, CEO, Talkwalker.
It will also allow the company to provide clients with more in-depth actionable insights about what consumers think about their products and services and allow them to react in real time, he added.
The integration will complement Talkwalker’s existing social, consumer, and customer data gathering and analytics capabilities by increasing the review data Talkwalker offers clients. This includes reviews across Trustpilot, Facebook, Google, iOS App Store, and Tripadvisor, among others.
Reviewbox has already worked with brands such as Delta, Whirlpool, and Netgear to monitor, analyze, and respond to product reviews within the platform.
“Over the past five years, Reviewbox’s unified analytics platform has supplied customers with top-of-the-line industry review data, providing an essential part of the customer intelligence puzzle. Our integration into Talkwalker completes this puzzle, enabling our clients to turn insights into real-time actions,” said James Horey, CEO, Reviewbox.
The acquisition will see Reviewbox’s entire staff joining Talkwalker.
