Amazon, Google face formal fake review inquiry in Britain

Google and Amazon said they would continue to assist the CMA with its enquiries. (File/AFP)
Short Url
Updated 25 June 2021
Follow

Amazon, Google face formal fake review inquiry in Britain

  • The United Kingdom starts a formal investigation into Amazon and Google's efforts in preventing fake reviews.
  • The British competition regulator could take enforcement action if firms broke the law.

Britain’s competition regulator started a formal investigation on Friday into whether Amazon and Google may not have done enough to prevent or remove fake reviews.
Along with regulators in the United Sates and the European Union, the Competition and Markets Authority (CMA) has stepped up its scrutiny of big tech firms in recent years.
The British regulator said it will gather more information to decide if the firms may have broken consumer law by taking insufficient action to protect shoppers. Both Google and Amazon said they were continuing to assist the CMA.
CMA action last year over the trading of fake reviews resulted in Facebook, Instagram and eBay removing groups and banning individuals for buying and selling fake reviews on their sites.
Google said on Thursday it would delay blocking tracking cookies on its Chrome browser following intervention by the CMA.
The CMA started its investigation into reviews in May 2020, focusing on the internal systems and processes of several platforms for identifying and dealing with fake reviews.
The regulator said it was also concerned that Amazon’s systems had failed adequately to prevent and deter some sellers from manipulating product listings, through for example co-opting positive reviews from other products.
“Our worry is that millions of online shoppers could be misled by reading fake reviews and then spending their money based on those recommendations,” the CMA’s Chief Executive Andrea Coscelli said in a statement.
“Equally, it’s simply not fair if some businesses can fake 5-star reviews to give their products or services the most prominence, while law-abiding businesses lose out.”

ENFORCEMENT ACTION
The CMA said it has not reached a view on whether Amazon and Alphabet’s Google have broken the law.
However, if it concludes they have broken consumer protection law, it can take enforcement action ranging from securing formal commitments to change the way they deal with fake reviews or escalating to court action.
Amazon said it would continue to assist the CMA with its enquiries.
“We are relentless in protecting our store and will take action to stop fake reviews regardless of the size or location of those who attempt this abuse,” said a spokesperson.
Google too said it would continue to work with the regulator.
“Our strict policies clearly state reviews must be based on real experiences, and when we find policy violations, we take action — from removing abusive content to disabling user accounts,” a spokesperson for the company said.


Iran to consider lifting Internet ban; state TV hacked

Updated 13 sec ago
Follow

Iran to consider lifting Internet ban; state TV hacked

  • Authorities shut communications while they used force to crush protests ​in the worst domestic unrest since the 1979 Islamic Revolution
  • State television appeared to be hacked late on Sunday, briefly showing speeches by US President Donald Trump and the exiled son of Iran’s last shah calling on the public to revolt
DUBAI: Iran may lift its Internet blackout in a few days, a senior parliament member said on Monday, after authorities shut communications while they used massive force to crush protests ​in the worst domestic unrest since the 1979 Islamic Revolution.
In the latest sign of weakness in the authorities’ control, state television appeared to be hacked late on Sunday, briefly showing speeches by US President Donald Trump and the exiled son of Iran’s last shah calling on the public to revolt.
Iran’s streets have largely been quiet for a week, authorities and social media posts indicated, since anti-government protests that began in late December were put down in three days of mass violence.
An Iranian official told Reuters on condition of anonymity that the confirmed death toll was more than 5,000, including 500 members ‌of the security ‌forces, with some of the worst unrest taking place in ethnic ‌Kurdish ⁠areas ​in the ‌northwest. Western-based Iranian rights groups also say thousands were killed.

ARRESTS REPORTED TO BE CONTINUING
US-based Iranian Kurdish rights group HRANA reported on Monday that a significant number of injuries to protesters came from pellet fire to the face and chest that led to blindings, internal bleeding and organ injuries.
State television reported arrests continuing across Iran on Sunday, including Tehran, Kerman in the south, and Semnan just east of the capital. It said those detained included agents of what it called Israeli terrorist groups.
Opponents accuse the authorities of opening fire on peaceful demonstrators ⁠to crush dissent. Iran’s clerical rulers say armed crowds encouraged by foreign enemies attacked hospitals and mosques.
The death tolls dwarf those of ‌previous bouts of anti-government unrest put down by the authorities in ‍2022 and 2009. The violence drew repeated threats ‍from Trump to intervene militarily, although he has backed off since the large-scale killing stopped.
Trump’s warnings raised ‍fears among Gulf Arab states of a wider escalation and they conducted intense diplomacy with Washington and Tehran. Iran’s ambassador to Saudi Arabia Alireza Enayati said on Monday that “igniting any conflict will have consequences for the entire region.”

INTERNET TO RETURN WHEN ‘CONDITIONS ARE APPROPRIATE’
Iranian communications including Internet and international phone lines were largely stopped in the days ​leading up to the worst unrest. The blackout has since partially eased, allowing accounts of widespread attacks on protesters to emerge.
The Internet monitoring group Netblocks said on Monday ⁠that metrics showed national connectivity remained minimal, but that a “filternet” with managed restrictions was allowing some messages through, suggesting authorities were testing a more heavily filtered Internet.
Ebrahim Azizi, the head of parliament’s National Security and Foreign Policy Committee, said top security bodies would decide on restoring Internet in the coming days, with service resuming “as soon as security conditions are appropriate.”
Another parliament member, hard-liner Hamid Rasaei, said authorities should have listened to earlier complaints by Supreme Leader Ali Khamenei about “lax cyberspace.”
During Sunday’s apparent hack into state television, screens broadcast a segment lasting several minutes with the on-screen headline “the real news of the Iranian national revolution.”
It included messages from Reza Pahlavi, the US-based son of Iran’s last shah, calling for a revolt to overthrow rule by the Shiite Muslim clerics who have run the country since the 1979 revolution that toppled his father.
Pahlavi has emerged as ‌a prominent opposition voice and has said he plans to return to Iran, although it is difficult to assess independently how strong support for him is inside Iran.