Saudi health service gets over 1 million calls in one month

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Coronavirus inquiries through the Saudi Ministry of Health’s 937 service center covered home isolation procedures, whether the virus is transmitted by shipments and goods, symptoms, and what to do if one comes in contact with someone who has the virus or has been traveling. (SPA)
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Coronavirus inquiries through the Saudi Ministry of Health’s 937 service center covered home isolation procedures, whether the virus is transmitted by shipments and goods, symptoms, and what to do if one comes in contact with someone who has the virus or has been traveling. (SPA)
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Updated 29 March 2020

Saudi health service gets over 1 million calls in one month

RIYADH: The Saudi Ministry of Health’s 937 service center received over 1.4 million calls in the past month amid growing concern over the global coronavirus pandemic.

The service center answers health inquiries as well as questions on the coronavirus.

According to the center, the calls included 496,185 medical consultations, 82,934 complaints, 452,049 appointment requests, 108,148 coronavirus inquiries, 216,584 coronavirus medical inquiries and 281,541 general queries.

Coronavirus inquiries covered home isolation procedures, whether the virus is transmitted by shipments and goods, symptoms, and what to do if one comes in contact with someone who has the virus or has been traveling.

Service at the center is provided by over 1,000 employees, including doctors and customer service professionals, 24 hours a day throughout the week through the center’s multiple channels. These include the unified number 937, a Twitter account (@saudimoh937), email address ([email protected]), and the instant chat feature available on the ministry’s website.

The center is planning to launch advanced digital channels and services that employ the latest technologies.

The 937 service center provides medical consultations, bookings for primary health centers, medical referrals and treatment requests. It also handles complaints, provides updates on transactions, receives creative suggestions and ideas and submits reports for service improvement.

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The Hajjana: heritage of Saudi Arabia’s camel riding border patrol honored

Updated 30 October 2020

The Hajjana: heritage of Saudi Arabia’s camel riding border patrol honored

The Hajjana — fearless camel riders who patrolled the Kingdom’s borders — helped pave the way for the establishment of the modern Saudi state.
Their story goes back almost 90 years when a Hajjana border patrol was established during the reign of King Abdul Aziz in 1933.
After the Kingdom’s founder reclaimed Al-Ahsa, he ordered sea and land patrols to be carried out to tighten security in the region’s border areas.
Patrols were led by camel riders, so a military sector was formed at that time known as Hajjana. Its name was derived from their means of transport — camels.
Now, nine decades later, the Camel Club has established the Royal Hajjana to commemorate the group’s distinguished cultural heritage.
Since its creation in April, the Royal Hajjana has been preparing to take part in official reception ceremonies for King Salman and Crown Prince Mohammed bin Salman’s guests as well as national festivals sponsored by the king and crown prince.
It will also perform in Saudi heritage shows and represent the Kingdom in local and international camel festivals.
Hajjana officers became famous throughout the country after acquiring their name from the “hejin,” or camel. They protected the Kingdom’s residents from the south of the Empty Quarter to north of the Nafud Desert.
One of the founding king’s priorities was to provide security and protect the nation’s borders, so the Border Guard was among the first military sectors created.
The Coast Guard’s budget also included allocations for Hajjana officers, known as the Hajjana patrol commanders, whose role was part of the Frontier Corps.
Patrols continued to operate in southern regions until recently. However, the memory of the Hajjana remains fresh in the minds of the Kingdom’s border guards.