Passengers report 75% satisfaction rate at Saudi airports: aviation authority

The goal of such surveys is to improve the quality of services provided to passengers and visitors. (Shutterstock)
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Updated 09 December 2019

Passengers report 75% satisfaction rate at Saudi airports: aviation authority

  • More than 700,000 passengers participated in the survey

JEDDAH: The General Authority of Civil Aviation (GACA) announced that passengers reported a 75 percent average satisfaction level in November in the quality of services at King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammad bin Abdul Aziz International Airport in Madinah.
More than 700,000 passengers participated in the survey. King Abdul Aziz International Airport has continued to see a rise in satisfaction rates in recent months, reaching 68 percent in November, a 4 percent increase from October.
King Khalid and King Fahd international airports reported a slight decrease with respect to October, reporting 79 and 76 percent respectively in November.
The GACA conducts periodic reviews of airports, and issues monthly reports on the level of customer satisfaction with services provided.
The goal of such surveys is to improve the quality of services provided to passengers and visitors throughout the Kingdom’s airports in line with Saudi Vision 2030, which calls for the highest international standards to be applied in the field of passenger services.


2020 G20 Leaders’ Summit to be held virtually on Nov. 21 – 22 

Updated 28 September 2020

2020 G20 Leaders’ Summit to be held virtually on Nov. 21 – 22 

  • G20 presidency to build on the success of the extraordinary virtual G20 Leaders’ Summit held in March

RIYADH: The 2020 G20 Leaders’ Summit will be held virtually on November 21 – 22 and will be chaired by the Saudi Arabia's King Salman, the G20 presidency said in a statement carried by the Saudi Press Agency (SPA) Monday.

"The G20 presidency will build on the success of the extraordinary virtual G20 Leaders’ Summit held in March, and on the outcomes of over 100 virtual working groups and ministerial meetings," the statement said.

"The G20 is leading the fight against this global pandemic, taking swift and unprecedented actions to protect lives, livelihoods and the most vulnerable," it said. 

The G20 has contributed over $21 billion to support the production, distribution, and access to diagnostics, therapeutics, and vaccines.

It has also injected $11 trillion to safeguard the global economy.

It has further launched a debt suspension initiative for the least developed countries that would allow beneficiary countries to defer $14 billion in debt payments due this year and use these amounts instead for financing their health systems and social programs.

"The upcoming G20 Leaders’ Summit will focus on protecting lives and restoring growth, by addressing vulnerabilities uncovered during the pandemic and by laying down the foundations for a better future," said the statement. 

"The Summit will also focus on fostering international action to realize opportunities of the 21st century for all, by empowering people and protecting our planet, whilst harnessing the potential of innovation to shape new frontiers."