Passengers report 75% satisfaction rate at Saudi airports: aviation authority

The goal of such surveys is to improve the quality of services provided to passengers and visitors. (Shutterstock)
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Updated 09 December 2019

Passengers report 75% satisfaction rate at Saudi airports: aviation authority

  • More than 700,000 passengers participated in the survey

JEDDAH: The General Authority of Civil Aviation (GACA) announced that passengers reported a 75 percent average satisfaction level in November in the quality of services at King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammad bin Abdul Aziz International Airport in Madinah.
More than 700,000 passengers participated in the survey. King Abdul Aziz International Airport has continued to see a rise in satisfaction rates in recent months, reaching 68 percent in November, a 4 percent increase from October.
King Khalid and King Fahd international airports reported a slight decrease with respect to October, reporting 79 and 76 percent respectively in November.
The GACA conducts periodic reviews of airports, and issues monthly reports on the level of customer satisfaction with services provided.
The goal of such surveys is to improve the quality of services provided to passengers and visitors throughout the Kingdom’s airports in line with Saudi Vision 2030, which calls for the highest international standards to be applied in the field of passenger services.


King Salman meets Mauritanian president

Updated 27 February 2020

King Salman meets Mauritanian president

RIYADH: King Salman received Mauritanian President Mohamed Ould Ghazouani in Riyadh on Wednesday.

They discussed ways to develop and strengthen bilateral relations, especially in the economic and investment fields, as well as the latest regional developments. Later, the king hosted a luncheon in honor of the president and his accompanying delegation.

The king and Ghazouani also witnessed the signing ceremony of four agreements and memoranda of understanding between the two countries. They include cultural cooperation, civil service, and vocational and technical training.

On the Saudi side, the ceremony was attended by State Minister Prince Mansour bin Miteb bin Abdul Aziz, Foreign Minister Prince Faisal bin Farhan and Finance Minister Mohammed Al-Jadaan, among other officials. Mauritanian officials also attended.

Crown Prince Mohammed bin Salman visited Mauritania in December 2018, bolstering relations and renewing support for the country’s development efforts.

He expressed his “great satisfaction at the depth of the fraternal relations between the two brotherly peoples.”

Also on Wednesday, Algerian President Abdelmadjid Tebboune arrived in Riyadh. At King Khalid International Airport, he was received by Riyadh Gov. Prince Faisal bin Bandar and a number of officials.

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