72% of passengers satisfied with services at Saudi airports

General view of the new terminal of Jeddah airport, in Jeddah, Saudi Arabia September 19, 2018. (REUTERS)
Updated 05 September 2019
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72% of passengers satisfied with services at Saudi airports

  • The data has helped to improve airport services throughout the Kingdom in line with Vision 2030 reform plan

JEDDAH: Passengers traveling through Saudi airports continue to be satisfied with customer service standards, according to latest figures.
Data for August, issued by the General Authority of Civil Aviation (GACA), showed the Kingdom’s airports have maintained consistently high levels of flight services.
More than 660,000 passengers participated in the GACA questionnaire, which revealed an overall satisfaction rate of 72 percent, down 1 percent on July figures.
The GACA, represented by the General Directorate for Quality, Customer Protection, conducts regular airport field surveys and issues monthly reports on the level of customer satisfaction. The data has helped to improve airport services throughout the Kingdom in line with Vision 2030 reform plan. 


Historic Jeddah records over 2m visits

Historic Jeddah Welcomes over 2 Million Visitors in First Half of Ramadan 2026. (SPA)
Updated 5 sec ago
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Historic Jeddah records over 2m visits

  • The remarkable turnout highlights the activity within the UNESCO-listed site, also known as Al-Balad, with its alleys and historic squares

JEDDAH: Historic Jeddah continues to flourish as one of Saudi Arabia’s premier cultural and heritage destinations, recording over 2 million visits in the first half of Ramadan.

The surge reflects the district’s vibrant and diverse activities, and the growing appeal of its Ramadan events that blend the authenticity of the place with the spirit of the season, the Saudi Press Agency reported.

The remarkable turnout highlights the activity within the UNESCO-listed site, also known as Al-Balad, with its alleys and historic squares.

There has been a continuous flow of visitors exploring longstanding architectural landmarks and traditional marketplaces including Souq Al-Alawi, Bab Makkah Souq, and Al-Balad.

In these areas commerce intertwines with handicraft displays and storytelling, creating a cultural experience that reflects the place’s unique character and rich historical memory.