Airport passenger satisfaction grows in Saudi Arabia

Passengers were asked about cleanliness, airport services and travel and ground services procedures. (SPA)
Updated 06 March 2019
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Airport passenger satisfaction grows in Saudi Arabia

  • The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January

RIYADH: Passenger satisfaction rose last month by 1 percent at Saudi Arabia’s international airports, up from 73 percent in January, the General Authority of Civil Aviation (GACA) said on Tuesday.
GACA surveyed 400,000 passengers in February at King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammad bin Abdul Aziz International Airport in Madinah.
Passenger satisfaction with services at Riyadh airport increased by 3 percent in February, from 73 percent in January, while the satisfaction rate at Jeddah and Dammam airports remained flat at 59 percent and 76 percent.
The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January.
Passengers were asked about cleanliness, airport services and travel and ground services procedures. More than 600,000 people were surveyed in January.


Saudi Arabia condemns terrorist attacks in Pakistan’s Balochistan province

Updated 6 sec ago
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Saudi Arabia condemns terrorist attacks in Pakistan’s Balochistan province

RIYADH: Saudi Arabia on Saturday strongly condemned a series of terrorist attacks carried out by separatists in various areas of Pakistan’s Balochistan province, the Saudi Press Agency reported.

In a statement, the Kingdom’s Ministry of Foreign Affairs reaffirmed Saudi Arabia’s firm rejection of all forms of terrorism and extremism, and expressed its solidarity with Pakistan and its security efforts to safeguard the country’s stability.

The ministry conveyed the Kingdom’s condolences to the families of the victims, as well as to the government and people of Pakistan, and wished a speedy recovery to those injured.

Saudi Arabia reiterated its support for Pakistan in confronting threats to its security and maintaining the safety of its territory.