RIYADH: A smartphone application to measure citizens’ satisfaction with government services was launched on Tuesday by the National Center for Performance Measurement (ADAA).
The Watani application, available for iPhone and Android devices, offers around 80,000 services provided by more than 30,000 government service centers in 1,150 cities and villages throughout Saudi Arabia.
It also gives Saudi citizens, residents and visitors to KSA the ability to access more than 125 electronic services provided by 22 government electronic platforms.
“Towards further transparency and accountability, the Watani application enables beneficiaries by presenting them with a platform to provide performance feedback directly to government entities. The beneficiaries’ evaluation contributes to a system of performance indicators measured by Adaa with the aim to improve the performance of all government entities and services nationally,” said Ibrahim Neyaz, the acting director general of National Center for Performance Measurement “Adaa.”
Watani app services include three tools aimed at supporting decision-makers. A “national dashboard” will be made available to Saudi princes governing districts and to heads of public agencies, to enable them to directly assess the level of satisfaction of citizens.
Saudi decision-makers will be provided with periodically updated “electronic reports” that will allow them to identify gaps in the performance of public agencies and to interact directly with beneficiaries. “Satisfaction reports” aimed at receiving data from the Watani application and other measurement tools adopted by ADAA, such as questionaires and focus groups, will be submitted directly to the Saudi prime minister.
Users can download the application to their mobile phones or use it on the Watani website (watani.gov.sa).
ADAA is an independent agency presided over by Saudi Arabia Crown Prince Mohammed bin Salman. It aims to measure the performance of public agencies and work on improving their efficiency.
Smartphone application launched to improve public agencies’ services in Saudi Arabia
Smartphone application launched to improve public agencies’ services in Saudi Arabia
- Users can download the application to their mobile phones or use it on the Watani website (watani.gov.sa)
Digital Umrah guide enhances pilgrim experience
JEDDAH: The Ministry of Hajj and Umrah has released the “Umrah and Ziyarah Guide” in 16 languages to provide pilgrims with guidance and regulatory information in their native languages.
The initiative aims to raise awareness and help pilgrims perform their rituals with ease and peace of mind, the Saudi Press Agency reported recently.
The guide serves as an interactive reference covering all stages of the Umrah and visitation journey — from pre-travel preparations and visa procedures to performing rituals, navigating the Two Holy Mosques, and completing departure formalities.
Organized chronologically, it allows pilgrims to quickly access stage-specific information and is enhanced with visuals and digital links to maps, instructional videos, and supporting services.
Topics include ihram, tawaf, and sa’i, etiquette within the Two Holy Mosques, and key services at the Grand Mosque and the Prophet’s Mosque, along with organizational and behavioral guidelines to ensure smooth operations.
The ministry said the guide’s launch is part of ongoing efforts to enhance the pilgrim experience, strengthen procedural awareness, and support digital transformation, ultimately improving service quality and facilitating the journey. It is available at haj.gov.sa/Guides.
