RIYADH: A smartphone application to measure citizens’ satisfaction with government services was launched on Tuesday by the National Center for Performance Measurement (ADAA).
The Watani application, available for iPhone and Android devices, offers around 80,000 services provided by more than 30,000 government service centers in 1,150 cities and villages throughout Saudi Arabia.
It also gives Saudi citizens, residents and visitors to KSA the ability to access more than 125 electronic services provided by 22 government electronic platforms.
“Towards further transparency and accountability, the Watani application enables beneficiaries by presenting them with a platform to provide performance feedback directly to government entities. The beneficiaries’ evaluation contributes to a system of performance indicators measured by Adaa with the aim to improve the performance of all government entities and services nationally,” said Ibrahim Neyaz, the acting director general of National Center for Performance Measurement “Adaa.”
Watani app services include three tools aimed at supporting decision-makers. A “national dashboard” will be made available to Saudi princes governing districts and to heads of public agencies, to enable them to directly assess the level of satisfaction of citizens.
Saudi decision-makers will be provided with periodically updated “electronic reports” that will allow them to identify gaps in the performance of public agencies and to interact directly with beneficiaries. “Satisfaction reports” aimed at receiving data from the Watani application and other measurement tools adopted by ADAA, such as questionaires and focus groups, will be submitted directly to the Saudi prime minister.
Users can download the application to their mobile phones or use it on the Watani website (watani.gov.sa).
ADAA is an independent agency presided over by Saudi Arabia Crown Prince Mohammed bin Salman. It aims to measure the performance of public agencies and work on improving their efficiency.
Smartphone application launched to improve public agencies’ services in Saudi Arabia
Smartphone application launched to improve public agencies’ services in Saudi Arabia
- Users can download the application to their mobile phones or use it on the Watani website (watani.gov.sa)
Citrus festival highlights AlUla’s heritage, economy
- The rise in visitor numbers reflects the festival’s prominence as a major agricultural and community event. It runs until Jan. 16
ALULA: The AlUla Citrus Festival has seen a remarkable turnout of residents and visitors as it has coincided with the mid-year school break, the Saudi Press Agency reported.
The festival is being held at the farmers’ market in the cultural oasis, amid an environment that blends stunning natural beauty with the governorate's rich agricultural heritage.
The rise in visitor numbers reflects the festival’s prominence as a major agricultural and community event. It runs until Jan. 16.
It allows visitors to explore local products and purchase citrus fruits directly from farmers, highlighting the deep connection between the people, their land, and agricultural legacy.
The festival showcases a diverse selection of AlUla’s finest citrus fruits, alongside platforms for local producers, the SPA added.
The event also features interactive family-friendly activities and live cooking demonstrations.
It contributes to revitalizing agricultural economic activity and reinforces agricultural seasons as a pillar of sustainable development in the governorate.
The AlUla Citrus Festival is a key social and economic event and gives local farmers a vital platform to showcase and sell their produce, supporting the agricultural economy of a governorate home to nearly 5,000 productive farms.
