Emirates harnesses new technologies to enhance customer experience

Emirates’ Knowledge-driven Inflight Service (KIS) System, one of the initiatives under the airline’s continued drive to harness technology to enhance customer experience, has been recently recognized with the Editor’s Choice Award by the Corporate Publishing International (CPI).
The KIS system and tablet, which was developed by Emirates’ Group IT in partnership with Microsoft and HP, enables cabin crew to operate with greater efficiency and provide a more personalized service to the airline’s customers.
Created exclusively for the use of Emirates, the technology places flight, staff and passenger-related information into the hands of Emirates’ cabin crew.
This enables the team onboard to respond dynamically to operational and customer needs and deliver a heightened level of service, unrivaled within the industry and for which the airline prides itself upon.
“The KIS tablet is the first of its kind in the industry. It has transformed the way Emirates’ 17,000 plus cabin crew interact with each other, and how they respond to the needs of 35 million customers annually,” said Patrick Naef, divisional senior vice president IT for The Emirates Group and Head of mercator.
“This award is testament to the competencies and commitment of our people, not only in IT but in other departments across the Emirates Group,” he said.
The CPI Award was presented during the CNME ICT Achievement Awards as it celebrated the Middle East’s technology leaders who have pushed the boundaries of technology, bolstering their company’s performance and enabling growth.