NEW DELHI/BENGALURU: India’s IndiGo is battling growing passenger fury over delays in finding and delivering thousands of stranded bags, with social media flooded with photos of luggage piling up at airports after last week’s large-scale flight disruptions. IndiGo, which has 65 percent of the domestic market, has apologized after canceling more than 2,000 flights as it failed to plan in time for stricter rules governing pilot rest, leading to crew shortages. The delays jolted tens of thousands of people, hitting travel, holiday and wedding plans in one of the worst disruptions in Indian aviation history. But last-minute cancelations and the multiple connecting flights used to reroute passengers, has also left thousands of suitcases and bags misplaced, some containing valuable items such as passports, house keys and medicines.
Passengers furious as bags lost, wedding clothes missing
Social media posts showed security-tagged bags piled up in terminal areas in New Delhi, Mumbai and Bengaluru airports with many furious passengers seeking help from IndiGo’s social media team on X. “Delhi Left Holding The Bag,” read the headline of a Times of India newspaper photo that went viral showing hundreds of bags in an area typically meant for passengers to sit.
The Indian government in a statement late on Sunday said it had ordered IndiGo to “trace and deliver all baggage separated from passengers due to disruptions within 48 hours.” By Saturday, the airline had delivered 3,000 pieces of baggage to passengers across India, the government said.
No response on help lines, passenger says
Vikash Bajpai, 47, said he had been waiting for four days for the luggage he and his 72-year-old mother checked in for their flight home to Pune from Kanpur city where they had attended a wedding.
They only reached home after spending a night in a New Delhi hotel, taking a series of connections to Mumbai, and then a taxi to Pune.
There was no sign of their bags when they landed in Mumbai. “I was given a number to call, but nobody answers the phone. The luggage has expensive wedding clothes and shoes, and my mother’s medication,” Bajpai said, estimating the contents were worth 90,000 rupees ($1,000).
“I am extremely upset.”
A senior IndiGo executive said on condition of anonymity the airline was working “round the clock” to clear the bags and ensure they reached their customers.
Deepak Chetry said he finally got his bags from IndiGo on Saturday, but only after waiting an entire night outside the Bengaluru airport. “All we got was a bottle of water and juice,” Chetry said.
Where’s my bag? India’s IndiGo battles passenger fury over luggage lost in chaos
https://arab.news/g8jdq
Where’s my bag? India’s IndiGo battles passenger fury over luggage lost in chaos
- Customers complain they are not able to find their luggage
- Government orders IndiGo to deliver luggage promptly
Europol warns Iran crisis raises threat of terror, extremism and cyberattacks
- Oorth said groups linked to Iran could seek to carry out “destabilising activities” within the EU
- “The level of terrorist threat and violent extremism in EU territory is considered high“
MADRID: The Middle East conflict will have “immediate repercussions” for European Union security with an increased threat of terrorism, serious and organized crime as well as violent extremism and cyberattacks, European police body Europol told Spanish news agency EFE on Thursday.
Europol spokesman Jan Op Gen Oorth said he expected to see more cyberattacks against European infrastructure and an increase in online fraud using increasingly sophisticated Artificial Intelligence and exploiting the flurry of information swirling about the conflict online, EFE reported.
Groups linked to Iran could seek to carry out “destabilising activities” within the EU, he added, referring to groups linked to the so-called Axis of Resistance, the network of anti-American and Israeli Shiite militias in countries including Iraq, Lebanon and Yemen. These could include terrorist attacks, intimidation campaigns, terrorist financing and cybercrime.
“The level of terrorist threat and violent extremism in EU territory is considered high,” he told the news agency.
The terror threat could be heightened by individuals acting alone or small cells acting on their own initiative, he said.
“The rapid spread of polarizing content on the Internet can accelerate short-term radicalization processes among diaspora communities within the EU and other individuals,” he said.
Europol did not immediately return a Reuters request for comment on the reported statements.
Iran and Israel on Thursday were exchanging fire on a sixth day of war after Israel and the United States launched joint air strikes on Iran on the weekend. So far the attacks have killed more than 1,000 people including Iran’s Supreme Leader, prompted Iran to attack neighbors including Qatar and UAE along with energy shipments.
