ISLAMABAD: A facilitation center set up by the Pakistani government in Makkah for this year’s Hajj resolved over 3,000 complaints filed by pilgrims, the religion ministry said on Tuesday. 

This year’s Hajj took place from June 4 to June 9, drawing millions of pilgrims to the holy cities in Saudi Arabia. Pakistan sent over 115,000 pilgrims under both the government and private schemes.

Ayesha Ijaz, the person in charge of the facilitation center in Makkah, told Pakistan’s religious affairs ministry that the center has been specially set up to help Pakistani pilgrims in Saudi Arabia. 

“The facilitation center established by the Government of Pakistan in Makkah to provide exemplary facilities to Pakistani pilgrims during and after Hajj 2025 has successfully resolved over 3,000 complaints,” the Ministry of Religious Affairs (MoRA) said. 

It said thousands of Pakistani Hajj pilgrims were provided immediate assistance related to travel issues, lost tickets, accommodation, food and other important matters. 

“The center operates round the clock and has various special departments, including the Departure Cell, Zong Desk, Maktab Desk, Madinah Departure Cell, Complaints Cell and 24/7 Call Center,” Ijaz said. 

Hafiz Obaidullah Zakaria, who is in charge of the Complaints Cell, said 30,147 complaints have been registered so far related to Hajj 2025.

“Of these, 2,446 complaints were resolved within 24 hours, 113 are under process, while 580 complaints were declared inauthentic,” he was quoted as saying by the religion ministry. 

The religion ministry said this year, multiple channels were provided to pilgrims for registering complaints, including a 24-hour call center, WhatsApp, toll-free numbers and other platforms.

It said the number of complaints had been reduced significantly, which reflected impressive arrangements undertaken by the government. 

“The timely actions of the facilitation center and effective complaint management have set a new precedent for Hajj operations, which has been appreciated not only by the authorities but also by the pilgrims,” the ministry said. 

The last Pakistani flight carrying Hajj pilgrims back to the country is scheduled to arrive on July 10.