ISLAMABAD: Pakistan’s religion ministry said on Sunday that modern information technology (IT) systems and the government’s official Hajj mobile application are facilitating pilgrims and ensuring “complete automation” of the country’s pilgrimage operations. 

Pakistan’s religious affairs ministry launched the “Pak Hajj 2025” mobile application in November to guide and facilitate pilgrims about the 2025 pilgrimage. 

Pakistani pilgrims used the app, which is available for both Android and iPhone, last year as well to secure important updates and information about the Hajj pilgrimage. 

Speaking to state broadcaster Radio Pakistan, Jamil ur Rehman, assistant director of the religion ministry’s IT cell, spoke about key features of the app. 

“He said complete automation has been ensured from application submission to post-Hajj feedback, using modern IT systems and the Pak Hajj App,” the state broadcaster said. 

Rehman said the app provides pilgrims with real-time access to their Hajj application status, group details, training schedules and vaccination appointments. 

Once training is completed, he said, intending pilgrims’ attendance is marked in the app and their flight details appear as soon as seats are allocated.

Rehman said the app’s feedback feature allows pilgrims to regularly share their experiences and suggestions. He also spoke about a real-time complaint management system available in the app. 

“Pilgrims can report any issues, which are immediately assigned to the officer concerned,” Rehman said.

“The app displays the complaint’s status, the responsible officer, and updates until the issue is resolved.”

The religion ministry official hoped baggage mishandling would be significantly reduced through the introduction of QR-coded tags, which are linked to each pilgrim’s profile, including their photograph. 

“This allows quick identification and tracking of luggage,” he said. 

Pilgrims from across the world are converging in Saudi Arabia to perform Hajj, which begins on the 8th of Dhu Al-Hijjah, the final month of the Islamic calendar.

The first groups of Pakistani pilgrims are scheduled to depart for Makkah on May 7 after completing their eight-day stay in Madinah. Departures will follow the sequence of their arrival in the city, according to the religious affairs ministry.