VentureDive’s AI-powered Compliance and Call Insights Engine was named the “Best Analytics Solution of the Year” at the 9th Middle East Enterprise AI and Analytics Summit. This prestigious accolade highlights the transformative potential of VentureDive’s innovative, AI-first approach to tackling the challenges of modern call/ contact center operations across industries such as BFSI, telecommunications, retail/ CPG, healthcare, e-commerce, and the public sector.
Designed to meet the unique needs of businesses in the Kingdom and MENA region, the AI-powered Compliance and Call Insights Engine leverages generative AI, large language models, and advanced automatic speech recognition to deliver deep, actionable insights. Built with a focus on addressing granular business pain points, the solution enables real-time compliance monitoring, multilingual transcription, and culturally relevant sentiment analysis.
Imran Moinuddin, senior vice president of data and AI at VentureDive, said: “AI empowers contact centers to revolutionize customer interactions by analyzing behaviors at an unprecedented scale. By delivering near real-time insights into both customer and agent dynamics, AI accelerates compliance assurance — achieving in moments what traditional quality review teams would take hours or even days to accomplish. This transformative capability not only enhances operational efficiency but also ensures a seamless, high-quality customer experience.”
The solution’s potential was demonstrated through a successful collaboration with a leading BFSI in Saudi Arabia. In this engagement, the solution automated compliance evaluations, significantly reducing manual review times and exceeding client expectations by delivering more than a 70 percent success rate in fulfilling regulatory and internal quality/ compliance standards. Its ability to accurately transcribe and analyze Arabic and local dialects ensures precision and compliance with regional standards.
Underscoring VentureDive’s commitment to enabling enterprises and startups to become AI-first, Saad Fazil, COO of VentureDive, said: “Building something that truly understands the complexities of the Saudi and MENA markets, especially with Arabic dialects, was a real challenge. We’re not just throwing AI at a problem. We’re using it to make a real difference for our clients. Imagine cutting compliance review times from days to minutes. That’s the kind of tangible impact we’re delivering.”
This recognition reaffirms VentureDive’s ability to drive innovation through AI-powered solutions, empowering organizations to optimize their call/contact center operations, enhance customer satisfaction, and achieve operational excellence.
For more information, please visit VentureDive’s Website.
