AI-driven innovations to help Dubai Airport serve record 93m passengers in 2024: CEO 

CEO of Dubai Airports Paul Griffiths speaking at the Future Hospitality Summit in Dubai. Screenshot
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Updated 30 September 2024
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AI-driven innovations to help Dubai Airport serve record 93m passengers in 2024: CEO 

RIYADH: Technological integration and advancements in artificial intelligence are driving efficiency at Dubai International Airport, helping position it as a leading global hub, a top official said. 

During a panel at the Future Hospitality Summit, CEO of Dubai Airports Paul Griffiths explained that with the facility expecting to serve a record 93 million passengers this year, innovation and strategic use of the hub’s geographic advantage are crucial to sustaining growth and enhancing customer experience.

“Dubai’s geocentricity plays a pivotal role in our success,” Griffiths said, adding: “A third of the world’s population is within four hours, and two-thirds within eight hours from Dubai. This makes DXB an unparalleled hub, offering connectivity to 104 countries and 256 cities globally.”

Speaking at the event in Dubai, the CEO added that the airport’s throughput has scaled with its growth, driven by a combination of technology and human capital, allowing it to remain competitive even amid rising global passenger numbers. 

DXB recorded a milestone of over 44.9 million passengers in just the first half of 2024, a significant increase from previous years, reaffirming its position as the world’s busiest airport for international travelers. 

Griffiths highlighted DXB’s Operations Control Center as a key technological innovation enabling this success. 

“We’ve established a center where every aspect of the operation is micromanaged in real-time. From monitoring aircraft turnarounds with AI-driven cameras to predicting weather-related disruptions, we ensure smooth, quick transitions for passengers,” he said. 

This data-driven approach, Griffiths explained, ensures that the airport can accommodate an ever-increasing number of passengers while maintaining high service standards. 

Griffiths also highlighted the importance of Al Maktoum International Airport in supporting the emirate’s long-term infrastructure and aviation strategy, aligned with the Dubai Economic Agenda D33, which aims to double its gross domestic product by 2033. 

 

The airport’s workforce has also evolved in parallel with its technological advancements. Griffiths discussed DXB’s’ graduate training program, launched in 2007. 

“We have invested in local talent, and today, 78 percent of our management team comprises UAE nationals, many of whom are women,” he said. 

The CEO stressed that this talent pipeline has been instrumental in maintaining high operational standards despite a significant reduction in staff numbers. “When I started, we had 5,500 employees managing 30 million passengers. Today, we handle 93 million passengers with just 1,800 staff, thanks to technology and highly motivated teams.” 

This increase in efficiency aligns with the broader transformation happening in Dubai, where the aviation, travel, and tourism sectors are central to the emirate’s economic growth. 

Ahmed Al-Maktoum, chairman of Dubai Airports, emphasized earlier this year the need for expanding Dubai’s infrastructure to keep pace with rising passenger traffic, which is projected to exceed 90 million by year-end. 

The integration of technology and the nurturing of local talent have not only boosted efficiency but also supported the airport’s broader ambition to position Dubai as a leader in global aviation. 

Griffiths further emphasized that the future of the airport would focus on enhancing connectivity and ensuring customer satisfaction without losing the personal touch. 

Looking forward, he expressed confidence in the continued growth of Dubai’s aviation sector. 

This milestone will further solidify Dubai’s position as the largest international airport in the world, driven by a combination of strategic location, cutting-edge technology, and an innovative workforce. 

“We are not just a transit point; we are setting new standards in global connectivity and customer service,” said Griffiths.


UAE’s residential real estate market to see softer home sales

Updated 21 February 2026
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UAE’s residential real estate market to see softer home sales

  • Moody’s sees mild softening of prices over the next 12 - 8 months as rising completions add supply

RIYADH: The UAE’s residential real estate market is expected to see a modest decline in developer sales and a mild softening of prices over the next 12 to 18 months as rising completions add supply, Moody’s said.

Despite near-term easing, the credit ratings agency noted that developers are supported by strong revenue backlogs and solid financial positions, while regulatory measures have reduced banks’ exposure to the construction and property sectors, helping to preserve robust solvency and liquidity buffers across the financial system.

The broader trend is reflected in the UAE’s real estate market, which recorded a strong performance during the first three quarters of 2025, according to Markaz.

In Dubai, transaction values increased 28.3 percent year on year to 554.1 billion Emirati dirhams ($150.88 billion), while Abu Dhabi recorded total sales of 58 billion dirhams, up 75.8 percent year on year. The number of transactions in Abu Dhabi rose 42.3 percent to 15,800.

The report said: “After five years of extraordinary growth in the UAE’s residential real estate market, particularly in Dubai, we expect developer sales to decline modestly and some price softening over the next 12 to 18 months as rising completions add supply. 

“From 2026 to 2028, around 180,000 new units will be completed in Dubai, a significant increase from prior years that is likely to weigh on demand and slow price growth. 

“However, fundamentals remain supportive, underpinned by continued population growth and an influx of high-net-worth individuals. Rated developers’ credit quality will remain resilient, supported by strong revenue backlogs, front-loaded payment plans and solid financial positions.”

Munir Al-Daraawi, founder and CEO of Dubai-based Orla Properties, told Arab News the Moody’s report underscores what the firm is seeing on the ground, namely “a market that is successfully transitioning from a period of extraordinary growth to one of sustainable stability.”

He added: “While a mild softening of prices and a modest decline in sales are anticipated over the next 12 to 18 months, these are natural adjustments for a maturing global hub like Dubai.” 

Al-Daraawi believes the the projected delivery of 180,000 units between 2026 and 2028 is not a cause for concern, but “a reflection of the UAE’s long-term appeal to high-net-worth individuals and a growing population.”   

The CEO added: “The report rightly points out that fundamentals remain supportive, underpinned by Dubai’s 2040 Urban Master Plan and a significant influx of global talent.” 

He went on to note that the resilience of the sector is further bolstered by the solid financial positions of developers and the strong regulatory measures that have shielded the banking sector from excessive exposure.

“This creates a robust ecosystem where credit quality remains high, even as we navigate a more competitive landscape. For boutique and luxury-focused developers, the current environment emphasizes the importance of quality, execution, and strategic capital allocation — factors that will continue to define the UAE’s real estate success story,” said Al-Daraawi. 

The current environment emphasizes the importance of quality, execution, and strategic capital allocation.

Munir Al-Daraawi, Founder and CEO of Orla Properties

Riad Gohar, co-founder and CEO of BlackOak Real Estate, told Arab News that while Moody’s is correct to say that supply is rising, the conclusion of a broad slowdown ignores the structure of this current economic cycle.

He added: “First, this is not a debt-fueled market. Around 83 percent of Dubai residential transactions in 2024 and 2025 were non-mortgaged. That means the market is equity-driven, not credit-driven. When cycles are not built on leverage, corrections are typically shallow and segmented, not systemic. “

He added that the macroeconomic backdrop is stronger than in past cycles, driven by sustained non-oil gross domestic product increase, structural reforms, population growth, and capital inflows aligned with long-term national plans.

“Demand is not purely speculative; it is driven by migration, business formation, and wealth relocation,” the CEO said.

“Third, prime vs. non-prime must be separated. Any pressure from increased completions is more likely to affect marginal locations, not established prime areas supported by global HNWI inflows. Historically, prime assets in Dubai have shown resilience even during broader market pauses,” Gohar added.

He continued to clarify that for smaller developers, some may feel margin compression if sales moderate, but this becomes a consolidation phase, not a systemic risk.

“Banks’ real estate exposure has already declined to around 12 percent of total loans — from 19 percent in 2021 — and NPLs (non-performing loans) are low at 2.9 percent, meaning financial contagion risk is limited. Regulatory escrow structures and stricter oversight further reduce spillover,” the CEO said.

“We are in a capital-rich, cash-driven cycle, regulated market with strong GDP and population growth. If anything, weaker fringe players exiting would strengthen the core not destabilize it,” he said.

The Moody’s report highlighted that while most developers it rates will generate “substantial excess cash” over the next two to three years, there will be fewer opportunities to make significant investments, especially within the Dubai real estate market.

As well as prompting a shift toward corporate governance and, in particular, how developers deploy their rising liquidity, some firms are looking to diversify beyond their core business models.

“For instance, Binghatti has recently launched its first master-planned villa community, marking a departure from its historical focus on single-plot high-rise developments, as demand for villas continues to outperform that for apartments,” said the report.

It continued: “Others are looking beyond Dubai and the UAE for growth, whether through geographic diversification or expansion into unrelated sectors.

“For example, Damac’s owner, Hussain Sajwani, has announced significant planned investments in data center development across the US and Europe.

“Emaar continues to develop actively in Egypt and India and is evaluating potential entry into China and the US. Aldar has started development projects in the UK and Egypt, while Arada has begun building in Australia and the UK and Sobha is expanding into the US.”