How an AI moderator aims to eliminate toxicity and cheating in online multiplayer gaming

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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Updated 02 August 2024
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How an AI moderator aims to eliminate toxicity and cheating in online multiplayer gaming

  • Minerva is a specialized AI technology that moderates text, audio and behavioral data to detect toxicity on FACEIT’s gaming platform
  • Players caught harassing, cheating, or undermining account integrity can be temporarily banned or face a multi-year suspension

RIYADH: As the world’s leading online platform for competitive gaming, FACEIT is leveraging the power of artificial intelligence to ensure a safe environment for its global — and growing — 25 million user community.

The FACEIT platform uses Minerva, a specialized AI technology that can understand in-game actions and other non-text chat behaviors, identifying trends that suggest poor sportsmanship beyond explicit statements.

Minerva has documented more than 4 billion messages on the esports platform and has implemented more than 5 million corrective actions to improve player interactions and police bad behaviors.

FACEIT is the digital platform offering of ESL FACEIT Group, a gaming and esports company procured for $1.5 billion in 2022 by Saudi Arabia’s Savvy Games Group, which is 100 percent owned by the country’s Public Investment Fund.

The industry as a whole is already immensely profitable. In 2023, the global online gaming market generated approximately $26.14 billion in revenue, which translates to 9.8 percent growth compared to the previous year, according to Statista.

Saudi Arabia is considered a key market. A report by the US-Saudi Business Council found that more than 68 percent of young Saudi Arabia citizens and 58 percent of the population as a whole self-identify as gamers

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According to Maria Laura “Lulu” Scuri, vice president of labs and community integrity at ESL FACEIT Group, more than 80 percent of gamers have reported experiencing harassment in a multiplayer game, while 28 percent stopped playing their favorite games because of toxic behaviors.

“Toxicity and harassment take many shapes and forms, ranging from in-game actions (griefing and sabotaging teammates) to verbal and text abuse (mic spam, insults and cursing) to targeted attacks based on a player’s identity (sexism, racism and more),” Scuri told Arab News.

“Negative in-game interactions make it more difficult for individuals to enjoy their play time, forge meaningful relationships with others, and connect with a community that, overall, tends to provide a positive experience.”




Maria Laura “Lulu” Scuri.

Scuri says AI tools like Minerva help human moderators make quicker and better decisions to fight toxicity at a scale that would not otherwise be possible.

“These systems don’t only protect users but encourage positive play, be it by acknowledging players’ impact on improving their community and the FACEIT platform.”

Scuri says the system is “almost human” in its judgment and performance “thanks to the wealth of data Minerva has analyzed.”




To ensure a safe environment, Minerva provides anti-cheat and chat moderation. (Screen grab from FACEIT platform)

“The AI has a human-like understanding of interpersonal interactions. For example, not every curse word or piece of slang is malicious,” she said.

“Instead, Minerva looks for patterns in behavior and the full context of text and voice messages to determine if behavior is worthy of a flag. As a whole, this work allows FACEIT to not only efficiently identify bad behavior, but do so at a scale that meaningfully shapes how players experience their favorite games.”

Popular multiplayer first-person shooter game “Counter-Strike 2” was released on the FACEIT platform in September last year, allowing players to join communities. In addition, they can join or host matches on private servers, participate in community tournaments, or qualify for the FACEIT Pro League.

DID YOUKNOW?

• FACEIT is an esports platform founded in 2012 that administers leagues for games including ‘Counter-Strike 2,’ ‘League of Legends,’ ‘Rocket League,’ and ‘Rainbow Six Siege.’

• In 2022, FACEIT and esports company ESL were acquired by Savvy Games Group, a holding company owned by Saudi Arabia’s Public Investment Fund, for a combined $1.5 billion.

• FACEIT’s Minerva engine is a specialized AI technology that analyzes and moderates text, audio and the behavioral data of players to detect toxicity and other abuses.

To ensure a safe environment, Minerva provides anti-cheat and chat moderation.

“Each game title and community is different, and moderation needs to reflect that,” said Scuri. “Whether it be adjusting to the ways players communicate with each other — text, voice and more — or the in-game actions that correlate with bad behavior, context is key.

“Instead of just punishing bad behavior, FACEIT is taking steps to reward positive play, encouraging the players who make a strong, positive impact in-game to continue to set an example for their community.”




(Screen grab from FACEIT platform)

There are, however, several punishments that Minerva can dish out if users act out.

Players who violate FACEIT’s code of conduct may be temporarily banned, face multi-year suspension from participating in games or accessing their accounts, or receive a warning. Meanwhile, “cooldowns” are time-based restrictions placed on accounts for smaller infractions.

Ban lengths vary based on the severity of the offense and the number of times a user has repeated the behavior. These offenses fall into three main categories: toxicity, subversion of account integrity, and cheating.

INNUMBERS

$26.14 billion Global online gaming revenue in 2023. Source: Statista

$32.56 billion Projected global online gaming revenue in 2027.

1.13 billion Number of online gamers worldwide.

Toxicity includes acts of harassment, encouraging self-harm, spamming, posting offensive content, griefing, ghosting, blocking, team flashing or intentional team damage, abuse of the platform’s reporting system, and abuse of its live admins.

Violations of account integrity can include account sharing, ban evasion, boosting or ladder abuse, multi-accounting, and smurfing or intentional de-ranking.

If a player is caught cheating, they can be banned for two years. Any user caught evading a cheating ban on a new account will have it permanently banned and deleted. The cheating ban of the original account will also be extended for another two years.

It is hoped that the automatic detection of such violations by Minerva will make competitive gaming much fairer, match players more effectively, and ensure the online environment is both safe and enjoyable.
 

 


India and Saudi Arabia share robust defense partnership anchored in mutual trust, ambassador says

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India and Saudi Arabia share robust defense partnership anchored in mutual trust, ambassador says

RIYADH: India and Saudi Arabia share a robust and steadily expanding defence partnership anchored in mutual trust, Indian Ambassador Suhel Ajaz Khan said.

Speaking to Arab News ahead of the World Defense Show in Riyadh, which will feature a major Indian presence, the ambassador said: “Saudi Arabia is one of India’s most trusted and valued strategic partners. Our ties are rooted in a rich tapestry of civilizational, cultural, and commercial connections that date back centuries. In recent years, the relationship has grown exponentially, evolving into a robust strategic partnership.

“The landmark state visit of Prime Minister Narendra Modi to the Kingdom in April 2025 was a true reflection of this deepening bond. He and Crown Prince Mohammed bin Salman had highly productive engagements in Jeddah, resulting in key outcomes — including the agreement on establishment of two India-Saudi joint venture refineries in India, and MoUs in space cooperation, health, sports, and postal cooperation, the envoy said. 

“The second leaders’ meeting of the India-Saudi Arabia Strategic Partnership Council was also co-chaired by the two leaders during this visit. The council reviewed the work of the various committees, subcommittees and working groups under the SPC,” he added.

“On the defense side, India and Saudi Arabia share a robust and steadily expanding partnership, anchored in mutual trust and based on the Defense Cooperation Agreement signed in 2014 during the India visit of the then crown prince and defense minister King Salman,” Khan said.

“Over the past few years, this cooperation has deepened through regular high-level engagements, and enhanced interactions between the armed forces of both countries,” he said.

The most significant development has been the addition of a Ministerial Pillar of Defence Cooperation to the Strategic Partnership Council, chaired by the defense ministers, announced during the Jeddah visit of the Indian prime minister.

Seven rounds of discussions under the Joint Committee on Defense Cooperation have been held so far. The continued exchange of senior defence delegations reflects the priority accorded to defence cooperation under the framework of the Strategic Partnership Council. 

“Over the last few years, we have seen two editions of naval exercises, Al Mohed Al Hindi and the first land forces exercises, Sada Tanseeq. There have also been regular port calls by Indian naval and coast guard vessels,” Khan said.

After a gap of nearly 12 years, the first ministerial delegation on the defence side visited Riyadh for WDS 2024, the delegation was headed by Minister of State for Defense Ajay Bhatt. 

During that visit, an agreement was signed by Munitions India Ltd. for defence exports from India to Saudi Arabia worth $225 million, Khan said.

India will feature prominently at WDS 2026 being held from Feb. 8-12.

“We congratulate the Kingdom for its organization of WDS in recent years, which has grown significantly since its inception. While preparations are underway, we expect a high-level delegation for this event. The senior leadership of Indian Armed Forces will also be part of the delegation. There will be an India Pavilion set up by our Ministry of Defense in the show.

“While earlier, a number of Indian companies have participated in the WDS, this will be the first time an India Pavilion will be set up and will showcase India’s growing defence manufacturing capabilities,” the envoy said.

The past year has been particularly productive for India–Saudi defence relations. 

“We witnessed, for the first time, service-to-service level staff talks, along with high-level visits from both sides, including the first visit of the Chief of General Staff of the Saudi Armed Forces Gen. Fayyad bin Ruwaili, to India in December 2025,” Khan said.

He noted that there are several areas between the two sides that reflect the depth of the partnership, one of the primary fields being military-to-military cooperation, including joint exercises, training exchanges, and service-to-service engagements.

“Amongst them maritime and naval cooperation is key, reflecting our shared interest in the security of the Indian Ocean region, the Red Sea, and critical sea lines of trade and communication. The two rounds of the naval exercises Al Mohed Al Hindi have provided an excellent base for continued collaboration in this area,” Khan said.

“Another rapidly expanding area of engagement is defence industry and industrial collaboration. India’s growing defense manufacturing ecosystem driven by the motto of ‘Make in India, Make for the World’ aligns closely with Saudi Arabia’s Vision 2030,” he added. 

India’s defence industrial capabilities have grown exponentially in recent years, crossing $15 billion, with exports upwards of $2.7 billion. 

“We have a large number of products which we can offer to the Saudi side,” the ambassador said.

Saudi Arabia has been sending cadets to India for training with the Indian Navy and the National Defense Academy, marking a significant boost in bilateral defense cooperation.

Khan said: “Training and capacity-building cooperation has emerged as an important pillar of the defence partnership between India and Saudi Arabia. The participation of Saudi cadets in professional military training institutions in India reflects the high level of trust and confidence between our armed forces.”

As part of a landmark initiative, six instructors and 55 cadets from the King Fahd Naval Academy of the Royal Saudi Naval Forces participated in Afloat Summer Training with the Indian Navy at Kochi in 2023, he said. 

This was followed by an expanded engagement in 2024, when five instructors and 76 cadets from the same academy undertook similar training. 

“We anticipate that this program will continue to grow and expand in the years ahead,” the ambassador said.

In 2023 and 2025, senior delegations from the National Defence College, New Delhi visited Saudi Arabia on study tours. 

Officers from the Saudi armed forces have also attended NDC courses in the past.

“These training exchanges not only contribute to professional skill development and interoperability but also foster enduring institutional linkages between our armed forces. We see this cooperation as a valuable investment in the long-term strength of the India–Saudi Arabia defence partnership," the ambassador said.