Giordano named ‘Most Admired Customer Service Company’

The award was presented at the recently held Saudi Retail Forum in Riyadh.
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Updated 26 December 2023
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Giordano named ‘Most Admired Customer Service Company’

Global fashion apparel retail brand Giordano was recognized as the “Most Admired Customer Service Company” at the prestigious Images RetailME Awards KSA, dubbed as the “Oscars of retail.”

This accolade was bestowed at the globally renowned Saudi Retail Forum in Riyadh, a gathering that drew more than 400 industry leaders, including retail and shopping mall owners, operators, and professionals from across the region.

“The award stands as a testament to Giordano’s unwavering dedication to providing quality items of clothing and exceptional customer service experience,” the company said in a statement.

“In the fiercely competitive retail landscape, the brand’s commitment to customer satisfaction has established a noteworthy standard for industry peers.”

Moreover, this recognition highlights Giordano’s global initiatives aimed at fostering customer loyalty and its continuous efforts to enhance the shopping experience, making it more convenient, rewarding, and inspiring for customers worldwide.

Expressing his delight at winning the award, Ishwar Chugani, CEO and managing director of Giordano Middle East, said: “I am thrilled by the international recognition of the Giordano retail and customer service experience in the Middle East. These awards affirm our relentless pursuit of creating a unique and innovative shopping experience, coupled with exceptional product quality for our customers and the broader community.”

Chugani added: “The accolade not only mirrors Giordano’s successful growth, but also acknowledges the tireless effort and perseverance of our staff across the region in enhancing our customers’ experiences through excellent service.”

He thanked the organizers of the Saudi Retail Forum, industry professionals, and the company’s loyal customers for their unwavering support.

“This award serves as a catalyst for Giordano to continually elevate its standards for outstanding customer service,” the statement added.

Founded in Hong Kong in 1981, Giordano is one of the world’s leading international retailers of apparel and accessories for men, women, and children.

The essence of Giordano is to provide relevant, essential, and timeless fashion for all, regardless of ethnicity, nationality, or culture.


Jeeny launches First–Last Mile Access in partnership with Medina Bus

Updated 19 December 2025
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Jeeny launches First–Last Mile Access in partnership with Medina Bus

Jeeny has announced the introduction of its First-Last Mile Access Program in collaboration with Medina Bus, marking a significant step forward in Saudi Arabia's transportation reform. 

Passengers who buy a Medina Bus ticket can now get discounted Jeeny rides to and from key bus stops, making public transportation more accessible for both residents and pilgrims.

While the initiative appears modest, it represents a far wider vision: the first operational phase of Jeeny's goal to develop Saudi Arabia's next-generation Integrated Mobility Platform, an integrated framework that will eventually connect numerous modes of transportation under one seamless consumer experience.

Medina was chosen as the launch location because of its national importance and growing demand for efficient transportation. 

In 2024, the city's bus network handled 1.72 million people, and demand is predicted to increase further in 2025. 

Medina, being one of the Kingdom's most popular destinations, provides a real-world setting for evaluating concepts that can then be scaled across the country.

“This marks the beginning of a mobility shift in Saudi Arabia, where public transport and private operators can work together to offer a seamless journey,” said Hammad Ehtesham, CEO of Jeeny. “Making it easier for people to reach public transport is the foundation of a future where every mode of mobility in the Kingdom connects effortlessly.”

With millions of rides every year in Saudi Arabia and Jordan, Jeeny has developed into one of the top mobility platforms in the area. 

The company, which employs over 400 people and has one of the biggest active driver networks in the Kingdom, is currently getting ready for its next stage: a nationwide mobility ecosystem that will support buses, ride-hailing, micro-mobility, pilgrim mobility services, and end-to-end travel solutions, including direct flight booking through Jeeny.  

Despite the fact that Medina's First-Last Mile initiative is relatively new, early feedback shows that users are really interested in more accessible transportation options. 

Similar First-Last Mile initiatives can increase public transportation usage by 15 to 25 percent, according to international research, underscoring the wider potential impact as Jeeny considers expanding to more Saudi cities.

“What begins in Medina will become a blueprint for the Kingdom’s connected mobility future,” Ehtesham added. “This is the first step toward a nationwide ecosystem that will make movement simpler, smarter, and more accessible for everyone.”

Passengers on Medina Bus are now able to make use of the Jeeny First-Last Mile Access Program, which supports Saudi Arabia's vision for contemporary, sustainable, and inclusive mobility while providing a new, more convenient means of accessing public transportation.