Old Twitter vs X: Israel-Gaza war spotlights ‘information crisis’

Twitter’s original logo (left) and the rebranded one. (AFP file photos)
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Updated 20 October 2023
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Old Twitter vs X: Israel-Gaza war spotlights ‘information crisis’

  • Twitter’s greatest strength was as a tool for gathering and disseminating life-saving information and its old-school verification system meant sources and news were widely trusted
  • Renamed X by new owner Musk, the platform has gutted content moderation and, for many experts, the changes have made it a challenge to discern truth from fiction

WASHINGTON: Twitter won fame in the Arab uprisings nearly a decade ago as a pivotal source for real-time crisis information, but that reputation has withered after the platform’s transformation into a magnet for hate speech and disinformation under Elon Musk.
Historically, Twitter’s greatest strength was as a tool for gathering and disseminating life-saving information and coordinating emergency relief during times of crisis. Its old-school verification system meant sources and news were widely trusted.
Now the platform, renamed X by new owner Musk, has gutted content moderation, restored accounts of previously banned extremists, and allowed users simply to purchase account verification, helping them profit from viral — but often inaccurate — posts.
The fast-evolving Israel-Gaza conflict has been widely seen as the first real test of Musk’s version of the platform during a major crisis. For many experts, the results confirm their worst fears: that changes have made it a challenge to discern truth from fiction.
“It is sobering, though not surprising, to see Musk’s reckless decisions exacerbate the information crisis on Twitter surrounding the already tragic Israel-Hamas conflict,” Nora Benavidez, senior counsel at the watchdog Free Press, told AFP.
The platform is flooded with violent videos and images — some real but many fake and mislabeled from entirely different years and places.
Nearly three-fourths of the most viral posts promoting falsehoods about the conflict are being pushed by accounts with verified checkmarks, according to a new study by the watchdog NewsGuard.
In the absence of guardrails, that has made it “very difficult for the public to separate fact from fiction,” while escalating “tension and division,” Benavidez added.

Confusion over fake accounts

That was evident on Tuesday after a deadly strike on a hospital in war-ravaged Gaza, as ordinary users scrambling for real-time information vented frustration that the site had become unusable.
Confusion reigned as fake accounts with verified checkmarks shared images of past conflicts while peddling hasty conclusions of unverified videos, illustrating how the platform had handed the megaphone to paying subscribers, irrespective of accuracy.
Accounts masquerading as official sources or news media stoked passions with inflammatory content.
Misinformation researchers warned that many users were treating an account of an activist group called “Israel war room,” stamped with a gold checkmark — indicating “an official organization account,” according to X — as a supposedly official Israeli source.
India-based bot accounts known for anti-Muslim rhetoric further muddied the waters by pushing false anti-Palestinian narratives, researchers said.
Meanwhile, Al Jazeera warned that it had “no ties” to a Qatar-based account that falsely claimed affiliation to the Middle East broadcaster as it urged its followers to “exercise caution.”
“It has become incredibly challenging to navigate the fire hose of information — there is a relentless news cycle, push for clicks, and amplification of noise,” Michelle Ciulla Lipkin, head of the National Association for Media Literacy Education, told AFP.
“Now it’s clear Musk sees X not as a reliable information source but just another of his business ventures.”
The chaos stands in sharp contrast to the 2011 Arab uprisings that prompted a surge of optimism in the Middle East about the potential of the platform to spread authentic information, mobilize communities and elevate democratic ideals.

Flood of misinformation

The breakdown of the site’s basic functionality threatens to impede or disrupt the humanitarian response, experts warn.
Humanitarian organizations have typically relied on such platforms to assess needs, prepare logistical plans and assess whether an area was safe to dispatch first responders. And human rights researchers use social media data to conduct investigations into possible war crimes, said Alessandro Accorsi, a senior analyst at the Crisis Group.
“The flood of misinformation and the limitations that X put in place for access to their API,” which allow third-party developers to gather the social platform’s data, had complicated those efforts, Accorsi told AFP.
X did not respond to AFP’s request for comment.
The company’s chief executive Linda Yaccarino has signaled that the platform was still serious about trust and safety, insisting that users were free to adjust their account settings to enable real-time sharing of information.
But researchers voiced pessimism, saying the site has abandoned efforts to elevate top news sources. Instead, a new ad revenue sharing program with content creators incentivizes extreme content designed to boost engagement, critics say.
Pat de Brun, head of Big Tech Accountability at Amnesty International said X should use every tool available, including deploying so-called “break the glass measures” aimed at dampening the spread of falsehoods and hate-speech.
“Platforms have clear responsibilities under international human rights standards,” he told AFP.
“These responsibilities are heightened in times of crisis and conflict.”
 


‘AI is here, now what?’ Arab News unveils report on future of media ahead of Bridge Summit

Updated 07 December 2025
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‘AI is here, now what?’ Arab News unveils report on future of media ahead of Bridge Summit

  • As the Bridge Summit opens in Abu Dhabi, Arab News releases a landmark report on how AI is transforming media in the MENA region
  • Based on a high-level roundtable at the Dubai Future Forum, the new report highlights both the opportunities and risks facing Arab media

DUBAI: As the Bridge Summit kicks off in Abu Dhabi on Monday, bringing together global leaders to explore the future of media, entertainment, and the creative economy, Arab News has launched a timely report on how artificial intelligence is transforming the media industry in the Middle East and beyond.

The report, produced by the Arab News Research and Studies Unit following a high-level roundtable at the Dubai Future Forum, captures the urgency and complexity of AI adoption in the media industry of the Middle East and North Africa region.

It explores how AI is transforming newsroom operations, redefining journalistic roles, and raising critical questions around credibility, accuracy, and trust amid rapid technological disruption.

AI is no longer an emerging trend in the Middle East — it is a central force reshaping economies, governance and public communication.

Journalists watch an introductory video by the 'artificial intelligence' anchor Fedha on the twitter account of Kuwait News service, in Kuwait City on April 9, 2023. (AFP file photo)

With AI projected to contribute $320 billion to the regional economy by 2030, including more than $135 billion to Saudi Arabia’s gross domestic product and nearly $96 billion to the UAE’s, governments and industries are racing to integrate it.

But, for the region’s news media, AI represents something deeper than economic potential: a direct challenge to the foundations of credibility, trust and fact-based reporting.

Such were the questions that set the stage for the roundtable hosted and moderated by Arab News’ Deputy Editor-in-Chief Noor Nugali in collaboration with the Dubai Future Foundation, where editors, media executives and tech specialists convened to confront an industry experiencing one of the most dramatic transformations in its history.

Arab News held a roundtable on the sidelines of the Dubai Future Forum. (AN photo)

The result is an exhaustive and insightful report, which offers both optimism and unease as AI’s looming presence weaves into daily newsroom operations, just as the guardrails needed to protect journalism from misinformation, bias and opacity remain dangerously underdeveloped.

“AI is here and it’s transforming our newsroom,” said Mina Al-Oraibi, editor in chief of the UAE’s leading daily The National, as she described how her team recently held a full-newsroom AI workshop to generate internal use cases.

“We got 26 ideas that we’re working through so people don’t feel this is something imposed,” she said. “They need to feel they’re ahead of the curve rather than being eaten up by it.”

Across the region, that curve is moving quickly. Globally, 81 percent of journalists now use AI tools during their general work, while nearly half do so daily.

However, reporters admit they rely on it mostly to handle mundane, time-consuming tasks such as transcribing interviews, summarizing reports, and translating documents.

Nabeel Al-Khatib, general manager of Asharq News, explained how the shift has already redefined newsroom economics.

“A newsroom of 50 can now publish the equivalent of what 500 once could,” he said. However, although “machines will take over the production line,” he argued that “human oversight must remain to ensure accuracy, context and editorial standards.”

For many newsrooms, the advent of generative AI — machines creating new original content — has created valuable efficiencies, freeing journalists to spend more time verifying and reporting, which are tasks no machine can yet replace.

US President Donald Trump is shown praying in this AI-generated image. Media experts worry that differentiating between true and fake pictures is becoming difficult. 

However, several speakers stressed that the value of AI depends entirely on how intentionally it is used.

“We believe it’s human first, human last,” said Nayla Tueni, editor in chief of Lebanese daily An-Nahar. “We need to always fact-check everything. But at the same time, we need to use all the tools.”

For Tueni, transformation is not optional. “I don’t think journalism will end,” she said. However, if outlets “don’t transform, they cannot continue because the world is transforming every second.”

Accessing revenue streams is also a concern. Elda Choucair, CEO of Omnicom Media Group MENA, said “the biggest danger is … if you don’t have content that you advertise around.”

The region’s audiences appear more comfortable with AI-enhanced content than those in Western markets. But even as opportunities expand, risks multiply. AI-generated misinformation has surged so dramatically that the World Economic Forum ranked it the top global short-term threat for the second year in a row.

A BBC-led audit of four major AI systems found that nearly half of AI-generated answers contained significant errors, fabricated details or incorrect sourcing.

This AI-generated image shows US President Donald Trump being arrested by the police. Media experts worry that differentiating between true and fake pictures is becoming difficult. 

“It’s already very difficult to differentiate between the (true) and the fake,” said Choucair. “We need to create awareness that sometimes, if you really want the truth, you’ve got to wait.”

At a time when 70 percent of global audiences say they struggle to trust online content, speakers warned that the misuse or undisclosed use of AI could deepen a crisis of confidence.

“The machine should be a slave to human beings,” advertising media mogul Pierre Choueiri said, adding: “This is where governments, or regulations, should come in.”

However, regulation in the region remains elusive. While Saudi Arabia has taken major steps, including the establishment of the Saudi Data & AI Authority and the Kingdom’s Generative AI Guidelines, efforts remain far from the comprehensive frameworks seen in Europe.

“It’s inconceivable that Arab consumers are left to face significant risks with no regulatory shield,” said media strategist and legal expert Mazen Hayek. He argued that the region needs its own protections, like the EU’s General Data Protection Regulation, to ensure transparency, safeguard data and hold AI providers accountable.

For Hayek and others, the deeper problem involves technological sovereignty. Nearly all of the AI platforms used in the Middle East today — from search engines to large language models — are built and controlled abroad, often trained on datasets that do not reflect the region’s linguistic, cultural or political realities.

“We live in a region that has zero control over the platforms and the technology that we consume,” Hayek said. “Someone needs to create a platform that empowers the region to create and distribute its own content.”

Julien Hawari, CEO of the emerging social media platform Million, said the main issue is integrity. “That has been a problem for as long as we can think of.”

Rashid Al-Marri, CEO of the Media Regulation Sector at the Dubai Media Council, explained that “there has to be that human element understanding (the content) and what’s happening and being able to come out and speak and get the truth out there.”

Saudi Arabia’s push toward sovereign AI infrastructure, including Public Investment Fund-backed HUMAIN and the $100 billion Project Transcendence, was cited as a step in the right direction. However, roundtable participants warned that unless the region accelerates these efforts, it risks ceding its information future to external algorithms and foreign companies.

The human-capital gap is equally pressing. Despite widespread adoption, most journalists using AI have received little or no training. Many rely on self-learning or online tutorials, and nearly eight in 10 work in newsrooms without formal AI policies.

This lack of structure has created an environment where AI is widely deployed but rarely governed.

For CAMB.AI co-founder Avneesh Prakash, the solution requires both precaution and empowerment. “Like any innovation, AI needs to be regulated,” he said. “Just as a car has an accelerator and a brake, AI must include a kill switch because it requires human judgment, human creativity and human resilience.”

Despite the risks, the discussion ended on a note of guarded optimism. Participants agreed that AI can help rebuild journalism for a digital era — but only if newsrooms combine innovation with rigorous editorial oversight, transparency and a renewed commitment to verification.

Mamoon Sbeih, regional president of advertising firm APCO, offered a clear warning of what lies ahead. AI, he said, “might help the journalism industry progress and redefine itself, or it might expedite its demise.”

For now, the region’s media leaders remain determined to pursue the first path — ensuring that even as machines play a growing role in production, the values that define journalism remain firmly, unmistakably human.