£768 million claim against Apple could mean payout for millions of UK iPhone users

Apple faces the possibility of compensating up to 25 million iPhone users if it loses a suit filed against it in a UK court. (Reuters file photo)
Short Url
Updated 17 June 2022
Follow

£768 million claim against Apple could mean payout for millions of UK iPhone users

  • A campaigner launched the compensation case over claims that the company deceived users about an upgrade that reduced the performance of older devices
  • Apple ‘misled people by concealing a tool in software updates that slowed their devices by up to 58 percent,’ according to campaigner Justin Gutmann

LONDON: A campaigner in the UK has launched a £768 million ($946 million) compensation claim against Apple over claims that the company deceived users about an upgrade that effectively slowed older iPhones. If successful, millions of people could receive a payout.

Justin Gutmann, who previously worked for the UK’s Citizens Advice organization, alleges that Apple knew the batteries on older iPhones might struggle to provide the power required to run the latest iOS software, causing some older models to shut down suddenly. This issue relates to the iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus and X.

He argues that rather than recalling products or offering replacement batteries, the firm instead pushed users to download a software update that included an undisclosed tool that reduced the performance of their devices.

“Instead of doing the honorable and legal thing by their customers and offering a free replacement, repair service or compensation, Apple instead misled people by concealing a tool in software updates that slowed their devices by up to 58 percent,” Gutmann said.

In response, Apple said: “We have never, and would never, do anything to intentionally shorten the life of any Apple product or degrade the user experience to drive customer upgrades.

“Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”

Gutmann’s legal team has said that if his claim is successful, up to 25 million people would be entitled to compensation, with each of them receiving between £30 and £60.

Some could be eligible for payouts of hundreds of pounds each if they can prove that they had to replace a battery, or an entire device, because of the perceived deterioration in performance.

The legal action is opt out rather than opt in, meaning that affected consumers do not need to actively sign up for the case to seek damages, though they will eventually need to provide their details to claim a share of any damages.


OpenAI’s Altman says world ‘urgently’ needs AI regulation

Updated 19 February 2026
Follow

OpenAI’s Altman says world ‘urgently’ needs AI regulation

  • Sam Altman, head of ChatGPT maker OpenAI, told a global artificial intelligence conference on Thursday that the world “urgently” needs to regulate the fast-evolving technology

NEW DELHI: Sam Altman, head of ChatGPT maker OpenAI, told a global artificial intelligence conference on Thursday that the world “urgently” needs to regulate the fast-evolving technology.
An organization could be set up to coordinate these efforts, similar to the International Atomic Energy Agency (IAEA), he said.
Altman is one of a host of top tech CEOs in New Delhi for the AI Impact Summit, the fourth annual global meeting on how to handle advanced computing power.
“Democratization of AI is the best way to ensure humanity flourishes,” he said on stage, adding that “centralization of this technology in one company or country could lead to ruin.”
“This is not to suggest that we won’t need any regulation or safeguards,” Altman said.
“We obviously do, urgently, like we have for other powerful technologies.”
Many researchers and campaigners believe stronger action is needed to combat emerging issues, ranging from job disruption to sexualized deepfakes and AI-enabled online scams.
“We expect the world may need something like the IAEA for international coordination of AI,” with the ability to “rapidly respond to changing circumstances,” Altman said.
“The next few years will test global society as this technology continues to improve at a rapid pace. We can choose to either empower people or concentrate power,” he added.
“Technology always disrupts jobs; we always find new and better things to do.”
Generative AI chatbot ChatGPT has 100 million weekly users in India, more than a third of whom are students, he said.
Earlier on Thursday, OpenAI announced with Indian IT giant Tata Consultancy Services (TCS) a plan to build data center infrastructure in the South Asian country.