Careem — making everyday life simple

Careem saw at least a two-fold increase in its services across 13 markets in the Middle East, North Africa and Pakistan in 2021. (Supplied)
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Updated 23 March 2022
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Careem — making everyday life simple

  • The ride-hailing company widened its offerings from food delivery to money transfer
  • Careem is, in its own words, ‘driven by the purpose of simplifying people’s lives and building an awesome organization’

RIYADH: Abdulla Elyas is the co-founder of Careem, Gulf region’s popular ride-hailing and delivery app.

After obtaining a master’s degree in computer science and a Ph.D. in business administration from Germany’s Aachen University, Elyas worked as a software engineer and management consultant in Germany and Malaysia.
He founded the Saudi-based Enwani home delivery app in September 2011, with cloud-based software developed in Saudi Arabia and Germany. In August 2015, he launched Careem with his partner Mudassir Sheikh and subsequently absorbed Enwani within Careem’s operations.
Careem, whose motto is “everyday life, made simple,” started as the Gulf region’s answer to Uber and has since expanded into 13 countries. The company also widened its offerings from food delivery to money transfer.
Careem is, in its own words, “driven by the purpose of simplifying people’s lives and building an awesome organization that inspires … with a host of daily services that people need to move around, order things, and transfer money in one unified smartphone app.”
Careem was acquired by Uber in January 2020 for $3.1 billion (SR11.62 billion) and became a wholly-owned subsidiary of the company.
Uber CEO Dara Khosrowshahi said at the time: “Working in parallel, our two platforms will be able to build upon the unique strengths of each, to the benefit of drivers, riders, and the cities we serve across the greater Middle East.”

BIO

● Abdulla Elyas is the co-founder of Careem, Gulf region’s popular ride-hailing and delivery app.

● He did a master’s in computer science and a Ph.D. in business administration from Germany’s Aachen University.

● Elyas worked as a software engineer and management consultant in Germany and Malaysia.

● He founded the Saudi-based Enwani home delivery app in September 2011.

● In August 2015, he launched Careem with his partner Mudassir Sheikh and subsequently absorbed Enwani within Careem’s operations.

Elyas currently sits on the boards of Bupa Arabia and Saudi Arabia’s Small and Medium Enterprises General Authority, Monsha’at.
Careem saw at least a two-fold increase in its services across 13 markets in the Middle East, North Africa and Pakistan in 2021.
It completed a total of 109 million rides, the firm said in its 2021 customer and business trends report.
Cars and bikes transactions grew by 2.6 times compared to December 2020, while delivery and bill payments services grew 2.4 times and 2 times respectively.
In 2021, one in seven customers in Saudi Arabia used multiple services on the app, and the most popular combination of services was ride hailing and food delivery.  
The airports with the most Careem journeys in 2021 were Jeddah with 57,000 trips, Karachi with 211,000 trips, and Dubai with 207,000 trips.
In Q1 2021, Careem revealed a new, disruptive food delivery business model that replaced traditional high-percentage aggregator commissions with a 0 percent commission, giving restaurants of all sizes fair and transparent pricing to grow profitably. It reduced delivery bills by nearly 50 percent and increased the number of orders by up to 20 percent in some restaurants.
The number of the new restaurant outlets that joined Careem in 2021 increased by 58 percent over 2020.
Careem Pay registered over 66 million transactions across six core markets in 2021. Pakistan had the highest use of peer-to-peer payments and mobile recharge, with over 443,000 transactions. Careem Captains topped-up their phones 32.6 million times in 2021, amounting to a total of $1.5 billion.


Over 3k flights cancelled across the Middle East after attack on Iran by the US, Israel

Updated 22 sec ago
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Over 3k flights cancelled across the Middle East after attack on Iran by the US, Israel

RIYADH: US and Israeli strikes on Iran led to widespread airspace shutdowns in the Middle East, canceling and rerouting thousands of flights and paralyzing key international travel corridors.

Flight cancellations affected seven airports across the Middle East, including Dubai and Abu Dhabi in the UAE, Doha in Qatar, and Manama in Bahrain.

Emirates Airlines said in a statement: “Due to multiple regional airspace closures, Emirates has temporarily suspended all operations to and from Dubai, up until 1500 hrs UAE time on Monday, 2 March.”

A flydubai spokesperson said the situation is evolving, and the airline is closely monitoring developments while coordinating with authorities to adjust its flight schedule.

“Our teams are working diligently to implement comprehensive welfare for all affected customers. The safety of our passengers and crew remains our highest priority,” the spokesperson said.

He added: “We are currently experiencing a high volume of calls and appreciate our customers’ patience while our teams work to assist everyone as quickly as possible.”

Qatar Airways announced that the airport will remain closed until at least the morning of March 2.

“Qatar Airways flights to, and from, Doha have been temporarily suspended due to the closure of Qatari airspace,” the airline said.

It added: “Qatar Airways will resume operations once the Qatar Civil Aviation Authority announces the safe reopening of Qatari airspace.”

Saudia also said in an official statement that it had canceled a number of flights due to developments in the region and the closure of airspace.

The organization said the decision was taken in line with aviation safety and security standards, noting that its Emergency Coordination Center is closely monitoring developments with relevant authorities.

Saudia urged passengers to verify the status of their flights before heading to the airport and said guests would be notified of updates through the contact details associated with their bookings.

The carrier added that further information would be announced in a subsequent statement if available.

Air Arabia also said its flights were experiencing cancellations, delays, or rerouting as a result of the evolving situation and airspace closures.

Airlines cited airspace closures and safety concerns as the main reasons for flight disruptions, urging passengers to check official channels for updates as the situation develops.

Israeli airspace also remained closed on March 1st. Israeli airline El Al said it was preparing a recovery effort to bring home Israelis stranded abroad once the airspace reopened.

Travelers were either stranded or diverted to other airports on Feb. 28 after Israel, Qatar, Syria, and Iran as well as Iraq, Kuwait and Bahrain, closed their airspace.

After the UAE announced a temporary partial airspace closure, FlightRadar24 recorded no flights over the country.

The closures affected key hub airports in Dubai, Abu Dhabi, and Doha. Emirates, Qatar Airways, and Etihad, airlines that operate from these hubs, normally handle around 90,000 passengers daily, with even more traveling to other Middle Eastern destinations, according to aviation analytics firm Cirium.

Airports hit by attacks

Two airports in the UAE reported incidents as the government there condemned what it called a “blatant attack involving Iranian ballistic missiles” on Feb.28.

Dubai International Airport, the UAE’s largest and one of the world’s busiest, reported four injuries, while Abu Dhabi’s Zayed International Airport said a drone attack killed one person and injured seven others. Strikes were also reported at Kuwait International Airport.

Though Iran did not publicly claim responsibility, the scope of retaliatory strikes that Gulf nations attributed to Iran extended beyond the US bases that it previously said it would target.

Flight delays, cancellations are likely to continue

“For travelers, there’s no way to sugarcoat this,” said Henry Harteveldt, an airline industry analyst and president of Atmosphere Research Group.

“You should prepare for delays or cancellations for the next few days as these attacks evolve and hopefully end,” he added.

To avoid conflict zones, airlines are rerouting Middle East flights over Saudi Arabia, adding hours and fuel costs, which could push ticket prices higher if the tensions persist.

The extra flights will strain air traffic controllers in the Kingdom, who may need to slow traffic for safety. Meanwhile, countries that closed their airspace will lose out on overflight fees from passing airlines.

Mike McCormick, former head of air traffic control at the FAA and now a professor at Embry-Riddle Aeronautical University, said some countries may reopen parts of their airspace in the coming days once US and Israeli officials provide airlines with details on military flight zones and Iran’s missile capabilities.

“Those countries then will be able to go through and say, ok, we can reopen this portion of our space but we’ll keep this portion of our airspace closed,” McCormick said.

“So, I think what we’ll see in the next 24 to 36 hours is how the use of airspace evolves as the kinetic activity gets more well-defined and as the capability of Iran to actually shoot missiles and create additional risk is diminished due to the attacks,” he added.

But it is unclear how long the disruption to flight operations could last. For comparison, the Israeli and US attack on Iran in June 2025 lasted 12 days.