Bilingual robots join Jordan’s Capital Bank retail workforce

“Pepper,” a bilingual humanoid robot, will be able to “assist customers by providing support and information related to banking services.” (Shuttertock)
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Updated 14 September 2021
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Bilingual robots join Jordan’s Capital Bank retail workforce

  • The bank has deployed four robots across its key branches in Jordan, which it said has already reduced waiting time of customers

DUBAI: Jordan-based Capital Bank is adding bilingual robots to its retail banking workforce. 

The bank hired Saudi-based Proven Solution to work on its digital innovation, particularly in deploying its robot management system to Capital Bank’s retail business. 

It is aimed at enhancing customer experience, the bank said in a statement, especially at a time when robotics software is gaining traction in the Middle East. 

The Saudi technology company will deploy “Pepper,” a bilingual humanoid robot, who will be able to “assist customers by providing support and information related to banking services.”

“Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increase the level of service quality for customers,” Zaid Al Mashari, Group CEO of Proven Arabia.

The bank has deployed four robots across its key branches in Jordan, which it said has already reduced waiting time of customers.

“Capital Bank has taken major leaps towards implementing its digital transformation strategy and continues to launch innovative financial solutions that aim to transform banking in Jordan,” its head of consumer banking Mohammed Othman said.


Qatar lists first green sukuk as Al Rayan raises $137m 

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Qatar lists first green sukuk as Al Rayan raises $137m 

RIYADH: Qatar Stock Exchange listed its first green sukuk after Al Rayan Bank raised 500 million Qatari riyals ($137 million), expanding the range of sustainable Islamic finance instruments in the market. 

The three-year sukuk carries an annual profit rate of 4.25 percent and is listed on QSE’s debt market, according to Qatar News Agency. The issuance is the first green sukuk in Qatar’s financial market and the first by an entity registered with the Qatar Financial Centre to be locally listed, cleared and settled. 

The listing reflects efforts to deepen Qatar’s debt market and broaden access to Shariah-compliant instruments aligned with environmental, social and governance standards as investor demand for sustainable assets grows globally. 

Abdullah Mohammed Al-Ansari, CEO of QSE, said: “The listing of the first green sukuk in QSE’s history represents a significant milestone in the development of Qatar’s capital market. It reflects our commitment to expanding the range of sustainable, Shariah-compliant financing instruments and enhancing the depth and diversity of the debt market in line with global best practices.”  

He added: “This achievement also underscores QSE’s role as an integrated platform capable of supporting innovative financing solutions that align with national development priorities and long-term sustainability goals.” 

Al Rayan Bank CEO Fahad Abdullah Al-Khalifa said the issuance underscores the lender’s ambition to lead in ESG-linked Islamic finance while strengthening the domestic capital markets infrastructure. 

“By offering the first green sukuk to be listed, cleared, and settled in Qatar, we are not only reinforcing our role as a forward-looking institution but also contributing to the development of the local capital markets infrastructure,” he added.  

Al Rayan Bank said the issuance reflects its ambition to play a leading role in advancing Qatar’s sustainable finance ecosystem by aligning Islamic banking principles with financing structures designed to deliver long-term value. 

The listing comes amid continued development of QSE’s debt market, which has recently introduced inaugural corporate bonds, Islamic sukuk and sustainable bonds. 

The green sukuk provides investors with a tradable Shariah-compliant asset that combines financial returns with environmental objectives, supporting portfolio diversification while reinforcing sustainability standards in the local market.