Abdul Latif Jameel Motors (ALJ Motors) has won three awards from Toyota Motor Corporation in recognition of its outstanding customer service as the authorized distributor in Saudi Arabia.
One of the awards is the “Gold Award” distinction for after-sales service — the highest customer service commendation given by Toyota to its worldwide distribution partners. It recognizes ALJ Motors’ provision of exceptional customer services.
With this, ALJ Motors has exceeded its 10th year in a row in winning the “Gold Award” for customer service. Moreover, to mark this milestone, Toyota has given ALJ Motors the prestigious “Decade of Outstanding Customer Delight Award.”
ALJ Motors has also been given the “Gold Award” distinction in the “Excellence Award in Sales and Marketing” for its work in reaching customers and serving their needs.
ALJ Motors has been working together with Toyota for more than 65 years — providing a premium experience of automotive ownership and after-sales services in Saudi Arabia. It has considerable expertise across the mobility value chain and works to continuously improve products and services for its guests and partners. It is committed to investing in Saudi Arabia and delivering on its “guest first” philosophy that prioritizes the needs of customers.
Hassan Jameel, deputy president and vice chairman of Abdul Latif Jameel, welcomed Toyota’s recognition of ALJ Motors’ commitment to excellent service. He said: “At Abdul Latif Jameel Motors, our guests are our top priority and Toyota Motor Corporation has recognized the excellent standard of customer service provided by our associates. We will remain focused on our ambition to constantly improve our products and services and to enhance the mobility sector in Saudi Arabia. These awards only demonstrate our passionate commitment to our guests, which has always been a significant driving force behind our strategy.”
Shinji Miyamoto, chief officer of Toyota’s Customer First Promotion Group, praised ALJ Motors for its commitment to customer service over the last decade. He said: “I want to congratulate Abdul Latif Jameel Motors on these achievements. These awards are a tribute to the dedicated daily efforts of the organization’s customer service personnel whose continued focus on excellence embodies Toyota’s Kaizen principle.”
