Interview: CNN’s Caroline Faraj talks journalism in a digital world

Caroline Faraj, vice president for Arabic Services at CNN. (Supplied)
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Updated 10 May 2021
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Interview: CNN’s Caroline Faraj talks journalism in a digital world

  • Caroline Faraj, Vice President for Arabic Services at CNN, shares the news channel’s growth and strategy

DUBAI: With more and more people consuming news online, it has become increasingly important for news outlets — print or TV — to digitize their offerings.

CNN, one of the biggest news outlets in the world, broke all records last year with CNN Digital reaching its largest and most engaged global audience. In the region, CNN Arabic registered its highest year on record for average monthly unique visitors, which was up 34 percent from 2019 largely driven by record-high levels of mobile consumption which grew by 24 percent from 2019.

Arab News spoke to Caroline Faraj, vice president for Arabic Services at CNN, to learn more about the growth story and future strategy of CNN Arabic.

Can you share how much of the traffic is organic, versus from other sources such as social media?

It is a significant strength and differentiator that the vast majority of CNN Digital and CNN Arabic’s traffic comes to us directly. CNN is one of the few remaining destinations on the Internet where people seek out our home page or coverage of a particular story as they associate us with trusted news and information. While it is important for us to have a social presence, we are much less reliant on traffic referral from those platforms than other media due to the strength of our brand, both globally and with CNN Arabic.

What is the strategy to drive growth?

CNN Arabic is the Middle East’s leading independent news platform. What makes us stand out is that independence and our credible, authentic, factful reporting and the huge trust in the CNN brand which has tremendous value for our audience. We offer a global perspective, both on international news and on stories that are more regionally relevant or focused.

Being part of the world’s largest news network, with journalists working on stories from every continent, is an enormous asset in terms of the renowned quality of our journalism, the resources and wealth of talent in our teams and the recognition and confidence that the audience has in us. As we’ve seen with the record audience numbers, CNN is more essential than ever before in providing trusted news.

Our audience is powerful; the caliber of our audience differentiates us from other news media. Political leaders, CEOs, celebrities and people at the top of their industry, actively share, reference and act upon our reporting. We reach these audiences at scale including opinion-formers, change-makers, high-spenders, travelers and business decision-makers.

Having an impact, creating change and being an essential trusted news source is key to maintaining and driving growth among our influential audience and reaching new and younger audiences.

Analysis from a recent brand study that we conducted showed that with the news events of 2020 and the outlook for 2021, 91 percent of consumers from the Middle East and Africa region feel the role of international news media is now more important than ever.

Our strategy is based on constant innovation and responding to the audience and their consumption habits, the formats and the stories that they’re engaging with. The closer we are to our audience the better we are in offering and curating the content they are interested in.

Underpinning everything is a data-led approach that analyzes audience trends and behavior to give insight on where we can grow and serve our audience even better in the future. For example, our analysis shows that our Arabic audience expands well beyond the region and there are growth opportunities with Arabic speakers in the US. Along with breaking news, we know that business, technology, travel, sports and entertainment are key areas of interest for our audiences.

Another area for growth is in our products such as audio and newsletters. Globally downloads of CNN audio content increased by over 75 percent in 2020 compared to 2019 and there’s been a huge demand for CNN newsletters as subscriptions grew by 90 percent in 2020 compared to 2019. We’re currently developing concepts for Arabic audiences.

How did CNN Arabic adapt to digital and mobile?

CNN Arabic has been a digital destination from the outset when we launched almost 20 years ago. As a digital-first brand, we have been well ahead of many of the competitors. Mobile has been at the core of our offering ever since the introduction of the smartphone. It will remain a focus, in line with the Middle Eastern audience’s preference, as we’re currently seeing the majority of traffic on mobile, which is at almost 90 percent in some cases.

What are your plans for the future?

We are listening to our audience’s needs and making changes as part of our commitment to them. Plans include expanding into audio and newsletters, which as I mentioned we’re seeing huge growth in globally. The product portfolio will grow, content formats will evolve and become more immersive and we’re exploring a move into events.

An area that I am very passionate about is training the next generation of journalists. For many years we’ve offered internships at CNN Arabic; we’ve had more than 120 interns from around the world and have provided training courses in the region. This has been formalized this year through the CNN Academy Abu Dhabi, which I was proud to be part of. As we look to the future, I am keen for CNN Arabic to bring this level of training for Arabic speakers that want to learn about the skills of our trade.

From a commercial perspective, we are also looking forward to working with more brands. CNN Arabic is the ideal platform if an advertiser wants to reach Arabic audiences at scale in a premium environment. We work closely with our commercial partners to develop innovative solutions and ensure that their messages cut through in sponsorships, digital advertising and audience targeting.

How has news media changed in the past few years – especially during the pandemic – both from a user consumption perspective as well as from a media owner perspective?

People can get news in numerous different ways and are surrounded by so many of sources of information. The pandemic has certainly prompted behavioral changes and accelerated the need and appreciation for factual, trustworthy and accurate reporting. With the growing prevalence of information sources, people are turning to brands they trust for news and information. We’ve seen that with our record-breaking traffic. Even though there are more sources than ever, and more platforms than ever, we had our best year on record.

We’ve also seen changes in consumption habits with round the clock engagement as audiences are regularly checking in on the latest news on their phone and we’re seeing high demand for video content.

What are your thoughts on the relationship between news media and companies such as Facebook and Google and the consequent idea of these companies compensating publishers?

We work with all the major platforms, and last year we partnered with Facebook on a campaign about maintaining community and connection during Ramadan.

When working with any of the platforms, publishers need to have a path to revenue. It’s important for us to have a presence on various platforms, but our focus is on our owned and operated platforms, such as with the move of the Go There show from Facebook onto our own website and mobile apps.


Saudi who swapped ejection seats for tech reviews — and topped KSA charts 

Updated 19 December 2025
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Saudi who swapped ejection seats for tech reviews — and topped KSA charts 

  • In an exclusive interview with Arab News, the host of ‘2You’ and ‘Up To Date KSA’ talks about digital wellness, AI’s future, and his plans to fill the gap in Arabic tech content 
  • Top Arab content creator in Saudi Arabia’s 2025 top 10 most-viewed YouTube channels describes milestone as ‘shockingly’ positive 

LONDON: Speaking to Faisal Al-Saif, a self-described tech lover, one of the least likely things you expect to hear is advice on disconnecting from technology. 

Yet the idea of a “tech diet” — more commonly known as digital wellbeing — takes on added weight when it comes from someone whose work revolves around gadgets and who relies on social media as their primary platform. 

Beyond this seemingly analytical, Web 1.0-style perspective, Al-Saif draws on more than two decades of experience as a tech expert — or, in today’s terms, a content creator. 

“I’m an early believer that technology is here to connect us more, to make the world even smaller than what it is, and make us just more active, more productive, and have more time for our religion, for our families and for our actual lives,” Al-Saif told Arab News. 

Al-Saif trained as an aircraft engineer at BAE Systems, where he specialized in ejection seats for Royal Saudi Air Force jets, before entering broadcasting in 2004, hosting and producing KSA2’s English-language “2You” and, later, the technology show “Up To Date KSA.” 

In 2009, he pivoted to YouTube — a platform with more limited reach and no monetization at the time — to help fill the gap in Arabic tech content. 

“Back then, if you searched about a device or a system or a piece of information, the main language you would find the result in was English. So, I just started creating a channel and putting some good content in (both) Arabic and in English,” he said. 

This approach required filming videos twice. Initially, videos in English drew more views, while Arabic lagged, but that shifted month by month as Arabic content gained traction. 

“To put it in perspective, back then, it wasn’t a source of income — not a main, not a minor, not a partial.” 

Today, Al-Saif’s channel delivers straightforward reviews that guide viewers on whether to buy or avoid products based on their needs, not brand pressure. 

“I love creating content that gives value to the people. I love simplifying information. I love tech in a crazy way,” he said. “I like to see new tech, test it, be an early adopter of it. Tell people, ‘This is good because of this, and (that) could have been better with those implemented.’ Tell people to buy or not to buy based on their preferences, not based on companies and what they want to push.” 

Creators typically earn through ad revenue, fan funding, product placement, and sponsorships, though Al-Saif distances himself from the “influencer” label. 

“Part of it is that struggle we went through throughout the years, of trying to create valuable business propositions for everybody who works with us, being very fair and honest about what I present, and trying to help companies, just to help companies. Not seeking business.” 

Earlier this month, almost two decades after starting his channel, Al-Saif was named top Arab content creator — and the only regional entry — in Saudi Arabia’s 2025 top 10 most-viewed YouTube channels, a milestone he described as “shocking” in a positive sense. 

“Being on that top 10 list gives me a cool push after 16 years,” he said of his UTD Saudi channel, which has 8.92 million subscribers. 

“(When) I go into a hospital, I find a lot of Saudis that know me. But also, I find some Filipino nurses coming to me (telling me), ‘I watch your videos.’ I like that kind of diversity (which) is only possible on YouTube and educational content.” 

Al-Saif views YouTube as a modern visual library to help informed decisions. While social media shifts toward short-form videos, he believes the platform is resisting this trend. 

“If it’s all short-term content, it’s us supporting that short attention span (which) is being developed with people.”  

He champions long-form reviews, beginning with a brief story, then details, to encourage informed decisions. By contrast, he argued, three-second or ultra-short videos may be excellent at grabbing attention, but are largely useless for serious decisions, “unless (perhaps) it’s a cooking video.” 

In 2012, after seeing an opening, Al-Saif left BAE Systems — “initially only for two years” — to launch Tech Pills Productions, helping companies such as Intel, Microsoft, and HP create content, a move that boosted his career. He later diversified into tech startups, though he shuns the “investor” label. 

“I don’t see myself as an entrepreneur or an investor. I just see myself as a tech lover,” he said. “I try to push myself into diversifying the business and creating other pillars. So, I went into other types of investments, working and developing applications with different partners, and all of that went well. That part made me more comfortable creating content for the joy of it instead for the business side of it.” 

In 2021, Al-Saif backed Karaz (Arabic for “cherries”), an EHR platform using IoT, AI, and real-time data for healthcare, originally a gamified app for diabetic children. “(I’m drawn to a project) if there’s a human touch,” he said. “It’s relating data to human change in a positive way that made me not hesitate and go for it.” 

While AI pitches flood in, past flops have left him with a degree of “marketing resistance.” 

“I find that AI does add value if you have those (proper) steps into getting into AGI (artificial general intelligence) and the later steps that will come. It’s the proper development. But the hype about relating everything to AI, that part, I’m definitely against,” he said. 

AI has dominated headlines for three years, fueling an economic boom, and sparking debate over job losses and ethical risks. Al-Saif acknowledges the technology’s “endless opportunities,” but doubts the hype will last and that AI will ultimately drive the world. “They will find something else; either it’s diverted from AI or from another field in technology to create that marketing sense.” 

Asked what people should be more aware of, he urged greater public education on AI’s dual nature. 

“It’s a knife that you can cook with, or it’s a knife that can stab someone. There’s a seriousness about AI, and sadly, the world does not do enough regarding the sense of awareness,” he said. 

Without greater understanding, unchecked AI could create generations shaped entirely by whatever information they are fed, regardless of truth, he said, adding that the technology already enables bad behavior excused as “AI-generated” and blurs fact and fiction, making regulations essential. 

Saudi Arabia is leading responsibly through its Data and AI Authority, he said. “I think they’re going very well within multiple sides: the regulatory part, the governance side, as well as when it comes to investing heavily with the infrastructure and AI companies.”  

Through the authority, the Kingdom has launched an ambitious plan to position itself at the forefront of AI technology. Al-Saif has contributed directly and indirectly, including advising on public strategies such as the Riyadh Charter on AI Ethics in the Islamic World. 

“It’s a very interesting place to be (at a) very interesting time. I’ve sat with the Crown Prince (Mohammed bin Salman). He talked about AI, his vision, and how AI will create this next wave of businesses and next wave of economy.” 

Asked whether our society is obsessed with technological progress, Al-Saif replies that “we are adopting (technologies) for what we need,” but adds that limits, such as Australia’s recent social media ban for youth, are needed. “But the thing is, they don’t ban stuff in the Kingdom of Saudi Arabia. They try to create a system.” 

At home, he supervises his children’s screen time or watches content together. “YouTube is still, I find, the safest platform (out) there because of its nature of long videos and vlogs. It is much more mature than any other platform when it comes to how to censor, how to control, how to do things.” 

However, he agreed that younger generations, as tech natives, perceive tech interaction differently, specifically when it comes to privacy. 

“Privacy is kind of a stretchy thing. I define privacy different than my kids when they grow up, and that made me think of privacy different. It’s not that we’re letting go of information. It’s the environment that we live in that creates that sense of privacy.” 

Al-Saif believes privacy has already been reshaped — not as a value we hold dear, but as an illusion where true personal boundaries have been eroded. What remains is a mere reflection of our actions online, not tied to our names, but reduced to anonymous data points or numbers in the digital ether. 

For Al-Saif, part of the answer lies in the power of disconnection, an approach that he has strongly advocated. 

“I give myself an hour or two a day maximum (online) to know about certain other stuff. My advice for anybody who wants to live 12 hours of cool life is: Try to experience or to learn something unrelated to tech.” 

Pointing to a beehive he keeps in the office, Al-Saif added: “There are other fields that I like to, let’s say, learn about. It’s a clear state of mind that you reach with it. And I just try to do as normal, natural things as possible; try to work with gadgets and appliances that don’t have batteries.”