Google, UAE mental health group partner to offer expert-led wellbeing advice

Online emotional help service developed by Google, Safe Space provides possible coping mechanisms approved by licensed therapists. (Supplied)
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Updated 29 March 2021
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Google, UAE mental health group partner to offer expert-led wellbeing advice

  • Online emotional help service developed by Google, Safe Space provides possible coping mechanisms approved by licensed therapists
  • Data from Google Trends shows huge rise in mental health-related inquiries since COVID-19 outbreak

DUBAI: Online expert advice on emotional and mental health issues is being offered via the Arabic version of Google Assistant in response to wellbeing concerns fueled by the coronavirus disease (COVID-19) pandemic.

The artificial intelligence-powered virtual assistant developed by Google has been tailored to deal with questions surrounding the subject and provide users with possible coping mechanisms approved by licensed therapists.

The internet giant has partnered with UAE-based mental health group Safe Space to draft a series of coping mechanisms on which Google Assistant will base its answers.

Najeeb Jarrar, head of consumer product marketing at Google MENA, told Arab News: “While last year was quite difficult for many of us, I was relieved to see that people proactively came online to look for ways to help themselves and their loved ones. I hope these responses bring reliable and expert-reviewed coping mechanisms a little closer to those who need it.

“Our work with Safe Space will provide the millions of people who use the Arabic Google Assistant every day, expert-reviewed responses about emotional wellbeing that is simple and accessible.

“To everyone who came online to learn how to take care of their wellbeing and that of their loved ones over the past year, I hope you found this feature helpful,” said Jarrar.

Arabic speakers can now find informed suggestions on how best to cope when feeling sad, lonely, tired, scared, or angry. In some cases, Google Assistant encourages people to seek further expert advice.

The initiative follows Google Trends data showing a rise in interest in emotional wellbeing matters. Globally, Arabic online searches for “how to improve my mental health” have grown by 1,100 percent in the past five years, peaking in August, while interest in the Arabic word for therapist hit a 10-year high during the same month.

Dani Hakim, co-founder of Safe Space, said: “With so many people struggling right now, it’s fabulous to see Google being part of the solution by making first-line emotional wellbeing support accessible.

“This initiative will play a really important role in closing the gap around education and awareness in the region. Not everyone feels comfortable asking these questions out loud, so there is now a safe space that will be available to all through Google Assistant.”

The Arabic version of Google Assistant understands all dialects and responds in modern standard Arabic. The service operates with Google’s latest machine learning technology to help millions of people around the world organize their day through their mobile phones.


UK, France mull social media bans for youth as debate rages

Updated 19 January 2026
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UK, France mull social media bans for youth as debate rages

  • Countries including France and Britain are considering following Australia’s lead by banning children and some teenagers from using social media

PARIS: Countries including France and Britain are considering following Australia’s lead by banning children and some teenagers from using social media, but experts are still locked in a debate over the effectiveness of the move.
Supporters of a ban warn that action needs to be taken to tackle deteriorating mental health among young people, but others say the evidence is inconclusive and want a more nuanced approach.
Australia last month became the first nation to prohibit people under-16s from using immensely popular and profitable social media platforms such as Instagram, Facebook, Tiktok and YouTube.
France is currently debating bills for a similar ban for under-15s, including one championed by President Emmanuel Macron.
The Guardian reported last week that Jonathan Haidt, an American psychologist and supporter of the Australian ban, had been asked to speak to UK government officials.
Haidt argued in his bestselling 2024 book “The Anxious Generation” that too much time looking at screens — particularly social media — was rewiring children’s brains and “causing an epidemic of mental illness.”
While influential among politicians, the book has proven controversial in academic circles.
Canadian psychologist Candice Odgers wrote in a review of the book that the “scary story” Haidt was telling was “not supported by science.”
One of the main areas of disagreement has been determining exactly how much effect using social media has on young people’s mental health.
Michael Noetel, a researcher at the University of Queensland in Australia, told AFP that “small effects across billions of users add up.”
There is “plenty of evidence” that social media does harm to teens, he said, adding that some were demanding an unrealistic level of proof.
“My read is that Haidt is more right than his harshest critics admit, and less right than his book implies,” Noetel said.
Given the potential benefit of a ban, he considered it “a bet worth making.”
After reviewing the evidence, France’s public health watchdog ANSES ruled last week that social media had numerous detrimental effects for adolescents — particularly girls — while not being the sole reason for their declining mental health.
Everything in moderation?
Noetel led research published in Psychological Bulletin last year that reviewed more than 100 studies worldwide on the links between screens and the psychological and emotional problems suffered by children and adolescents.
The findings suggested a vicious cycle.
Excessive screen time — particularly using social media and playing video games — was associated with problems. This distress then drove youngsters to look at their screens even more.
However, other researchers are wary of a blanket ban.
Ben Singh from the University of Adelaide tracked more than 100,000 young Australians over three years for a study published in JAMA Pediatrics.
The study found that the young people with the worst wellbeing were those who used social media heavily — more than two hours a day — or not at all. It was teens who used social networks moderately that fared the best.
“The findings suggest that both excessive restriction and excessive use can be problematic,” Singh told AFP.
Again, girls suffered the most from excessive use. Being entirely deprived of social media was found to be most detrimental for boys in their later teens.
’Appallingly toxic’
French psychiatrist Serge Tisseron is among those who have long warned about the huge threat that screens pose to health.
“Social media is appallingly toxic,” he told AFP.
But he feared a ban would easily be overcome by tech-savvy teens, at the same time absolving parents of responsibility.
“In recent years, the debate has become extremely polarized between an outright ban or nothing at all,” he said, calling for regulation that walks a finer line.
Another option could be to wait and see how the Australian experiment pans out.
“Within a year, we should know much more about how effective the Australian social media ban has been and whether it led to any unintended consequences,” Cambridge University researcher Amy Orben said.
Last week, Australia’s online safety watchdog said that tech companies have already blocked 4.7 million accounts for under 16s.